Sarah Wanjira Gitakaya

P.O. Box ****,*****

Nairobi, Kenya

Telephone: +254*********

E-mail Address:adydyn@r.postjobfree.com

PERSONAL INFORMATION

DATE OF BIRTH: 14TH MAY 1982

NATIONALITY: KENYAN

MARITAL STATUS: MARRIED

RELIGION: CHRISTIAN

SEX: FEMALE

IDNO: 22679745

OBJECTIVE

Professional and hardworking, diligent, focused and goal oriented who wouldn’t mind working in any kind of environment. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of working under no supervision with a guarantee of using all the knowledge and skills I posses. PROFILE

Proficient executive assistant with a proven track record of supporting senior business figures in the management of leading corporate and government organizations’ with extensive experience of supporting directors and managers. I am highly organized, efficient, personable and able to deliver consistently high results without being supervised in challenging and pressurized work environments, well versed in the creation of internal communications and external communications and external professional documents and am able to liaise with all levels of staff and clients. Gained different skills through my work and experience, reliable, time management, organizational skills, patience and resilience.

WORK EXPERIENCE

November 2014 – Present: Netpaq Business Systems Ltd Executive Assistant to the Managing Director and Finance Director Outline

Broad ranging role providing executive assistance, office management, reporting to the managing director and managing a team of fifteen staff.

Key Responsibilities

Diary management for Managing Director and Finance Director; avoiding clashes and handling emergency situations.

Booking travel arrangements and arranging work visas and associated documentation

Proactive email management to ensure prompt response of priority messages

Telephone management; ensuring that non urgent calls are diverted during busy periods

Liaising with client globally, recording information and providing excellent customer service

Creating internal email communications and arranging internal events and meetings

Maintaining and tracking data integrity of spreadsheets relating to Purchase Orders, equipment and job costing

Follow up and process any outstanding payments

Dealing with a large number of customers on a daily basis and ensuring complete satisfaction

Accurately prepare quotations as required

Responding to customer enquiries in an efficient and effective manner, ensuring customer expectations are met.

Interacting with customers to get feedback of their experience in our consulting services March 2009 – October 2014: Timestar Business Services Executive Assistant to Managing Director

Outline

Supporting senior business figures for leading global property management firm; liaising with clients, internal staff and external professionals in the management of 200 investors. Key Responsibilities

Diary management for the Managing Director

Arranging property viewings for clients through property agents

Providing of house service and discussing initial requirements with investors

Liaising with external professionals such as solicitors, surveyors and contractors

Monitoring staff attendance and punctuality, then flagging any irregularities with leadership

Office management including ordering of supplies, managing utilities and healthy and safety

Assessing new starter work eligibility and distributing employment contracts and other documents

Running weekly inspection of worker accommodation to ensure regulations are followed Creating professional documents for clients and other external contacts December 2012: IEBC, Kenya

Election Clerk

Responsibilities

Preparing the polling station by setting up voting materials

Handling the KIEMS kit of which the voters placed their votes

Counting votes and ensuring secure dispatch to the main polling center

Assisting dependent voters to place their votes

March 2005 – October 2008: Motor Care Ltd

Administrative Assistant

Outline

Responsible for providing general coordination of all office activities. Key Responsibilities

Manning the front office and operating switchboard receiving and making calls.

Compiling statistical records

Receiving, filling and dispatching mails and other documents

Welcoming and directing visitors

Making travel arrangements to various fields.

Ensuring that all callers in person or on the phone are handled in a way that customer satisfaction is achieved.

Ensuring that inquiries and messages are delivered effectively to staff members August 2003 – May 2005: Hyper Trading Ltd

Merchandiser

Key Responsibilities

Ensuring visibility and brand presence creation and monitoring, handling exhibition and events, conducting marker survey and intelligence, Merchandise and order generation at retail distributor ensuring that orders are processed in the most effective and efficient way at the right time and right quantity ordered. July 2001-July 2003: Kenwax Industries Ltd

Merchandiser

Key Responsibilities

Setting up displays

Handling events and exhibition

Processing of orders and payment

Achievements:

Worked under a lot of pressure and hardship with no supervision

Improved management capabilities.

Improved team work skills.

Improved Customer Service Capabilities

Time Keeping

EDUCATION

April 2017 – September 2018

Kenya Institute of Management

Diploma in Management (Business Management Option) Module 1

Module II

Module III

May 2018 Strategic Trending Solutions

Customer Care and Communication Skills Certificate June 2010 – December 2010 Futurecom Institute of Professional Studies Certificate in Front Office Operations and Customer Care January 1999 - November 2006

Bapheu Computer College )

Certificate in Programming (Visual Basic)

Graphics and Design (Corel Draw 10)

July 2002-January 2003 Pollstar Computer College

Certificate in MS Office

January 1997-December 2000 Gachoire Girls High School Kenya Certificate of Secondary Education (K.C.S.E) January 1987 – December 1996 Wangware Primary School Kenya Certificate of Primary Education (K.C.P.E)

Accomplishments

Participated in a Ksh.6.9 m Sage 300 ERP Proposal for Lake Victoria North Water Services Board which we won

Participated in a Ksh. 4.95m Fixed Assets Solution proposal for Co-operative bank of Kenya which we won INTERESTS Reading

Travelling

Organizing events

Socializing

REFEREES

Mr. Edwin Ndisya

Projects Manager

Netpaq Business Systems Limited

Tel: +254-***-******

Email:adydyn@r.postjobfree.com

Mr. Kigo

The Director

Timestar Business Centre

P.O. Box 31310 -00600

Nairobi

Mr. Francis Kairu

The Director

Hyper Trading Ltd

Tel:+254(20) 551210,537790

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