Sales Account Manager

SALES ACCOUNT MANAGER

Vanessa Pond

PROFILE

Highly motivated and results-driven sales professional with over ten years of proven expertise in building and nurturing effective business relationships. Skilled in both inside an outside sales, I have a successful track record of surpassing targets and driving revenue growth. My strong communication and negotiation abilities, coupled with extensive experience in diverse industries, enable me to adapt quickly to new challenges and seize opportunities. As a dedicated team player, I am committed to delivering exceptional results and contributing to the success of the organization. SKILLS

• Proficient in utilizing MS Office Suite, iWork applications, CRMs, 3C, and various social media platforms for effective communication and productivity.

• Demonstrated excellence in both written and verbal communication, with a strong focus on conveying ideas and information clearly.

• Extensive experience and proven track record in sales, consistently exceeding targets and achieving outstanding results.

• Trained in FranklinCovey Time Management principles, optimizing efficiency and productivity in daily tasks and projects.

• Proven expertise in conducting successful interview and onboarding processes for new employees, fostering a positive and inclusive work environment.

• Completed Black Swan Group Negotiation Training, mastering advanced negotiation techniques for successful outcomes.

• Trained in Chris Voss negotiation strategies, leveraging effective communication and empathy for successful deals.

EXPERIENCE

SALES MANAGER, POWERS COMFORT; SANDY, UT — 2021-2023

• Conducted interviews, facilitated successful candidate selection, and provided comprehensive training to new hires.

• Received numerous positive reviews and commendations from satisfied customers, enhancing the store’s reputation within the community.

• Developed and executed staff training and development programs, leading to increased team productivity.

• Implemented strategic visual merchandising and inventory techniques, resulting in an increase in foot traffic.

773 FOX MEADOW DR, DRAPER, UT 801-***-**** adydyl@r.postjobfree.com DIRECTOR OF SALES & SALES TRAINER, CAMERA SHY; LEHI, UT — 2020-2021

• Successfully contacted, scheduled, and met with preschool and dance studio directors, resulting in the opening of a new department and role within the company, just for this outside sales niche.

• Cultivated strong business relationships with clients, leading to a 100% increase in repeat business and customer satisfaction.

• Created and held role of Sales Trainer. Developed and delivered quarterly sales training sessions for five stores and their employees, resulting in improved sales performance and increased revenue.

• Edited and proofed all marketing materials, ensuring error-free and compelling content for targeted audiences. Optimized marketing emails, leading to an increase in customer engagement. ACCOUNT MANAGER, ENGLAND LOGISTICS; SALT LAKE CITY, UT — 2019-2020

• Successfully prospected and contacted sales leads from small companies, resulting in increased business for the LTL division.

• Oversaw each shipment from initiation to completion, ensuring smooth logistics and customer satisfaction.

• Maintained strong and positive relationships with vendors and clients, fostering trust and loyalty. DATABASE MANAGER & CUSTOMER SERVICE SUPERVISOR, PEARSON AND ASSOCIATES; SANDY, UT

— 2018-2019

• Successfully maintained a database of over 27,000 leads, ensuring accurate and up-to-date information for the sales team.

• Efficiently set daily schedules for the Customer Service Team, optimizing productivity and ensuring smooth operations.

• Managed the dialer system, tracking and coordinating appointments for both the Customer Service Team and real estate agents.

• Conducted daily reporting and full reviews of representative and agent calls, providing valuable insights for performance improvement.

CLIENT CARE MANAGER & TRAINER, THE ECCLES GROUP; SALT LAKE CITY, UT — 2016-2018

• Successfully scheduled and coordinated leads to meet with agents, resulting in a significant conversion rate of 50% or higher, contributing to the company’s overall success.

• Managed database of over 4,000 leads, ensuring efficient communication and follow-up with prospects.

• Developed and maintained team performance spreadsheets and reports, providing valuable insights for optimizing sales strategies.

• Conducted training sessions for agents and team members, focusing on scripts and sales techniques to enhance their effectiveness.

• Recognized for outstanding performance and promoted from Client Care Coordinator to Client Care Manager & Trainer.

ADMISSIONS CONSULTANT, INDEPENDENCE UNIVERSITY; MURRAY, UT — 2014-2016

• Counseled prospective students, providing guidance and information about online degree programs to aid in their decision-making process.

• Conducted interviews with candidates, assessing their qualifications and aligning them with suitable degree programs.

• Recommended qualified candidates to the admissions committee, ensuring a streamlined and efficient selection process.

• Worked closely with accepted students, offering support and guidance throughout the enrollment process, fostering a positive student experience.

• Tracked and monitored students’ progress during the acceptance and enrollment phase, ensuring a smooth transition to the online degree programs.

EDUCATION

West Jordan High School, West Jordan, UT — Diploma, 2001 Sawtooth Writers Conference, Stanley, ID - Scholarship for Creative Writing, 2001 PERFORMANCE AND WORK REFERENCES: available upon request

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