Theresa Bates

Experienced Medical Receptionist/Surgical Scheduler

Clinton Township, MI 48035

adydy6@r.postjobfree.com

+1-586-***-****

• Efficient professional with 12 years of experience and a proven knowledge of working in the medical field and clinical services.

• From doctor and patient scheduling, patient care, entering and updating patient demographics, handling patient relations.

• Extensive experience in phone etiquette, using multiple EMR/EHR system’s, ICD-10, as well as multiple computer software programs.

• Contacting insurance companies for the purposes of verifying patient information online and over the phone.

• Correcting claims, explaining office visits and upcoming procedures.

• Explaining all of the benefits covered to each patient. All of the costs, copays and deductibles to patient’s.

• I am a self-starter who finds value in working in a fast-paced environment while always providing support, and solutions to patient’s, office staff, and insurance providers.

• I’m very organized, detail oriented, with excellent oral and written skills.

• I am aiming to leverage my skills to successfully fill the role at a long term, permanent company. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Medical Receptionist/Surgical Scheduler Summit Oral and Maxillofacial - Clinton Township, MI from June 2018 to November 2020

• Greeting patients with a warm welcome as I was the first person that they would encounter when entering our office.

• Checking patient’s in and out, making sure that their visit was what they expected, as well as having any of their concerns addressed.

• Fast paced working environment with a

multi-line phone system.

• Scheduling all new and existing patient appointment’s, and surgical scheduling for all of the doctor’s.

• Obtain and enter new patient demographics. Update all patient information as necessary in the computer system to maintain accuracy for billing.

• Filing and pulling patient charts.

• Converting charts over to an electronic

charting system.

• Filling and refilling any patient

prescriptions with pharmacies.

• Contacting insurance companies to verify patient information including any copays and deductible’s.

• I also collected on any outstanding bills.

• The reason that I left this position was

that the office was moving to a newer

and bigger location, in which the new

location would be too far for myself

to commute to everyday.

Medical Receptionist/Surgery Scheduler

EASTSIDE EYE PHYSICIANS - Saint Clair Shores, MI

February 2015 to June 2018.

• Greet patients warmly as they enter the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Operate telephone switchboard to answer a multi-line phone system. From screening, forwarding calls, providing any and all information, taking messages, scheduling appointments and scheduling surgeries as well.

• Hear and resolve any type of complaints, concerns and compliments from patients as well as from the public too.

• Provide information about establishment, such as location of departments, specific offices, and employees within the organization.

• Explain to new, and established patients, all the services provided by any and all doctor’s, types of insurance’s that were accepted.

• Verifying insurance information, copay and deductible amounts. Also collected on any outstanding bills.

• Receive all payments, record receipts for services.

• Filling and Refilling prescriptions with pharmacies.

• Programs used at Eastside Eye Physicians consisted of Epic, All scripts, eClinical, iPatientCare, e’MDs chart and InSync.

Senior Sales Consultant

PURE ROMANCE - Loveland, OH

January 2010 to December 2015

• Demonstrate or explain products, methods, and all services to help persuade customers into the purchase of their wanted products or to use our service’s.

• Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

• Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

• Sell products being promoted and what I would have in my stock. keep records of sales.

• Suggest specific product purchases to meet customers' needs.

• Transport, assemble, and disassemble materials used in presentations.

• Prepare or alter presentation contents to target specific audiences.

• The reason that I left Pure Romance was only because I no longer was interested in being in the sales industry.

Medical Receptionist

MICHIGAN BONE AND MINERAL CLINIC - Detroit,

MI June 2001 to November 2008

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• Receive payment and record receipts for all services.

• Schedule all patient and doctor’s appointments.

• Maintain and update appointments for both the doctor’s and patient calendar’s.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Medical Programs I used in this office were Epic, Allscripts, eClinical and e- MDs chart.

• I left Michigan Bone and Mineral Clinic when I had my second son and decided that I wanted to stay home. I did stay for 8 months to train my replacement. Education

High School Diploma

LAKE SHORE HIGH SCHOOL - Saint Clair Shores, MI

June 1999

Skills

• Detail oriented

• Medical billing

• EMR systems

• Medical Office Experience

• Customer Service

• Data Entry

• Office Administration

• Insurance Verification

• HIPAA

• Medical Scheduling

• Phone Etiquette

• Medical Records

• Communication skills

• Time management

• Typing

• Accounting

• Administrative experience

• Medical collection

• Patient Care

• Documentation review

• Computer skills

• Dental office experience

• Leadership

• Microsoft Word

• Microsoft Office

• Writing skills

• Data collection

• Conflict management

• EHR systems

• Filing

• Organizational skills

• Microsoft Outlook

• Caregiving

• First aid

• ICD-10

• Patient monitoring

Languages

• English - Fluent

Contact this candidate