Customer Service Help Desk
Resume:
Summary: Self-motivated individual with two years of experience mortgage loans with knowledge in strong customer service and currently pursuing CompTIA+ certificates for an entry position as an IT Help Desk Specialist.
Skills
MS Outlook, MS Word, MS Excel, POS & CRM systems
Language
Bilingual in English and Vietnamese
Experience
Haidilao Restaurant – Irvine, CA September 2017 - Present
Server/Stockers/Cashier
Contribute with other team members with a guest-first attitude
Lead and implement trainings for new staff members.
Comfortable working in a fast-paced environment and providing excellent customer service.
Maintain an in-depth menu, order suggestions, and maintain mindful sanitation and food safety.
Collaborate with shipping department and optimized restaurant’s needs.
Sovereign Lending Group- Costa Mesa, CA November 2021 - March 2022
Market Contact agent
Properly handle customer complaints and directed inbound calls to improve call flow.
Directed inbound and outbound leads for pre-qualification
Facilitate clients’ information to our mortgage bankers for review and approval of loans
Provide accurate and appropriate information in response to customer inquiries.
Managed 120-250+ inbound and outbound calls per day.
HPT Realty & Finance - Westminster, CA August 2021 - January 2022
Promote sales of properties through online marketing open houses, and multiple listing services.
Prepare documents such as representation contracts, purchase agreements, deeds, and leases.
IApprove Lending - Costa Mesa, CA October 2020 - November 2021
Funder/Post Closing
Collaborate with internal and external staffs for loan documentations
Coordinate and oversees of final Closing Disclosure through DocMagic
Oversees shipping of documents to investors
KENNY NGUYEN
Santa Ana, CA 92704
*********@*****.***
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