Ronoh Evans Kiprotich adydvy@r.postjobfree.com

+254-***-***-***

I am passionate about innovation with an intention to provide engineering solutions to challenges facing humans through research, development and effective skills transfer. Experience

Courier Operations Coordinator

Bolt

Apr 2022 – Present

Life cycle marketing to attract couriers at an optimal acquisition cost with increased return on investment, month on month.

Leveraging technology for courier engagement to increase activity per courier, improve retention and boost brand awareness.

Utilisation of descriptive and inferential statistical methods to build an engagement structure that rewards and improves on highly performing couriers, resulting in greater operational excellence standards and customers receiving better quality service.

Application of a cohort pay model that reduced courier costs as a percentage of GMV by 8+% because earning per delivery is based on output.

Introduction of an internal, proprietary scoring system to regulate cash on hand by couriers, manage debt and bring down the business’s sunk cost.

Fraud detection through the application of pattern detection algorithms and coming up with preventative measures.

Conduct market intelligence for a better understanding of customer views and market demands to enable a customer-centric approach to product and service upgrades.

Entity and sentiment analysis of clients’ reviews of couriers to derive insights on recurring pain points in the courier-customer interaction and propose a solution action plan.

Resurrection of churned couriers through targeted campaigns to grow courier supply using aimed value propositions, thus saving on acquisition and training costs and time.

Strategic addition of courier supply by use of forecasting methods on the existing demand heatmap to predict demand and highlight zones in cities that face a risk of future undersupply.

Engagement with fleet partners and providing scalable solutions to courier leads management and performance evaluation.

Collaboration with the PR Team on partnerships around clean and affordable energy, gender equality, and sustainable cities that are in line with Sustainable Development Goals.

Workflow automation of key cross-functional tasks resulting in timely auto-generated reports and wider visibility of crucial metrics from minimal human touchpoints. Logistics System Engineer

Tushop Pamoja Limited

Jan 2022 – Apr 2022

Designing, implementing and analyzing internal business operations strategies, plans, structures and procedures with an eye on process enhancement.

Working with the CEO in meeting and presenting input and output performance metrics reports to investors.

Evaluation of business performance, preparation of detailed analytical reports, both current and forecast; and establishing corrective initiatives as needed.

Translating strategy into actionable goals for performance and growth to ease organization-wide goal setting, performance management, annual operations planning and drive results.

Construction of functional measurement tools to analyze the effectiveness of business strategies and control processes to facilitate data-driven decisions on resource allocation both internally and externally.

Partnering with the CEO to achieve and sustain favourable financial results with respect to sales, profitability, cash flow, expansion, systems, reporting and controls.

Creation, implementation and rolling out plans for internal control infrastructures, reporting systems and company policies geared towards meeting growth outcomes and holding employees accountable to company policies, procedures and guidelines.

Overseeing interdisciplinary collaboration between the Procurement & Logistics functions and the Finance, Sales and Marketing functions.

Procurement & Logistics Senior Associate

Tushop Pamoja Limited

Jul 2021 – Jan 2022

Managing capital investment projects and expenses to ensure the company achieves investor targets relative to growth and profitability.

Partnering with the CEO on budget preparation and management to guarantee sufficient investment capital is available to achieve short-term and long-term growth targets.

Interpretation of Sales & Marketing data in terms of advertising-to-sales ratio and advising on the feasibility of promotional campaigns.

Forging strategic and trustful partnerships with dedicated clients, customers, vendors and investors as a foundation for thriving operations and expansion.

Setting comprehensive company goals that are challenging but realistic for heightened performance and growth from both an operational and financial perspective.

Ensuring 100% adherence to National and Local Authorities’ laws and regulations, enforcing compliance and taking actions when necessary.

Developing policies and training new and existing employees to have them aligned with the updated policies, goals and model of operation.

Establishing leadership principles that foster a highly inclusive culture, a growth mindset and a positive environment for increased employee productivity in line with the company’s vision.

Collaborate with the CEO in setting hiring needs, refining the recruitment and onboarding processes and also establishing professional development programs to cultivate rising talents and increase employee retention.

Performing employee reviews and developing corrective action plans where need be. Operations Officer

Moko Home + Living

Feb 2020 – Jun 2021

Fleet Management:

Development of strategic work relationships with National and Local Authorities (NTSA, KeNHA, KRA, County Governments) resulting in 100% compliance with statutory laws and regulations in line with ESG guidelines.

Utilization of GPS systems to monitor the fleet.

Analyzing fleet maintenance reports, compiling trends and recommending necessary actions to improve the overall business operational effectiveness.

Vendor and supplier management.

Monthly reporting on fleet usage, fuel consumption and maintenance costs and generating commercial solutions to prevent the recurrence of any economic leaks.

Standardization of fleet management processes taking into account field constraints e.g. safety, road conditions, driver skills.

Building high-class capabilities for innovation by mechanics for trucks, motorcycles and forklift maintenance.

Week-on-week tracking, analysis and reporting on Continuous Improvement performance.

Development, implementation and analysis of working methodologies to improve fleet efficiency and reliability, increasing asset utilization and thus reducing cost. Compliance & Risk Management:

Data analysis and visualization to inform decision-making and guide the implementation of Continuous Improvement plans to drive performance in loss management.

Oversee 100% compliance with National and Local Authorities’ (NEMA, DOSHS, County Government) laws and regulations in line with ESG guidelines.

In coordination with the external audit bodies, develop operational procedures and standards to achieve higher minima than regulatory requirements.

Analyzing audit reports, compiling trends and recommending practical actions to improve the overall business operational effectiveness.

Led Hazard and Operability risk assessment studies geared towards zero harm; resulting in zero lost time injury and strong compliance culture in all aspects of the business.

Ensuring audit reports are timely.

Assigning internal audit resources in collaboration with other lines of defence to ensure effectiveness and efficiency in risk compliance and management.

Appropriately define audit scope, objectives and approach for each audit engagement.

Drafting risk management policies and embedding best practices relating to the environment, safety, people, strategy and finance into organizational processes.

Investigation of incidents in collaboration with the Safety Officer to prevent any recurrence. Facilities Management:

Development of strategic work relationships with National and Local Authorities (NEMA, DOSHS, County Governments) resulting in 100% compliance with statutory laws and regulations in line with ESG guidelines.

Analyzing the effectiveness of operations.

In coordination with the external audit bodies, develop company operational procedures and standards to achieve higher minima than regulatory requirements.

Analyzing audit reports, compiling trends and recommending necessary actions to improve the overall business operational effectiveness.

Ensure corrective actions to all audit findings are carried out to completion within the time frame specified.

Introduction of Facilities Management Solutions to automate workflows, streamline employee interactions, encourage collaboration; enhance productivity, growth and adaptability.

Development of fleet and facilities CapEx and OpEx budgets and maintaining expenses within the limits of the appropriations.

Prepare, analyse and provide periodic performance reports for team members.

Development of a culture of loss control and prevention, focusing on the optimization of water and electric utilities.

Engineer Intern

East African Breweries Limited

Oct 2019 – Jan 2020

Coordinated 24/7 supply of plant utility services e.g. electricity distribution, refrigeration, ultrafiltration, air compression, water treatment, CO2 recovery, effluent treatment, steam supply.

Provision of timely asset-care services to steam & water flowmeters, pumps, motors, valves, gearboxes, RO plant, ETP thus ensuring the highest attainable overall OEE.

Eliminated constraints that saw the production line output rise from 20,000 to 25,000 cases per shift through the application of root-cause problem-solving techniques.

Increased the mean time between failures from 47 hours to 85 hours by implementing sustainable short- interval control and condition-based monitoring methods.

Achieved a 30% reduction in annualised maintenance costs as a result of preventive maintenance optimisation by applying failure modes and effects analysis.

Spearheaded improvement in operational efficiency; from 69% to 73% as a result of astute planning, extract loss reduction and optimal utilisation of water and energy during production.

Oversaw 100% effluent treatment and full compliance with environmental standards per ISO 14001.

Ensured a total recorded injury rate of 0% through full employee involvement in training, risk assessment, auditing and performance review activities of the occupational health and safety management system. Engineer Intern

Kenya Power & Lighting Company

Sep 2019 – Oct 2019

Network management and planning at the transport department.

The number of vehicles and motorcycles on standby as part of the fleet doubled in one month.

Conducting routine maintenance of motorbikes and trucks as well as handling emergencies and mechanical breakdowns.

Technical Writer

Standard Media Group

Jan 2019 – Sep 2019

Writing articles on science and technology as highlighted by the samples below: a) https://www.standardmedia.co.ke/article/200*******/demystifying-mechanical-engineering b) https://www.standardmedia.co.ke/health/article/200*******/forget-p

Obtained the editor’s commendation for proficient handling of subject matters.

Provide commentaries on socio-scientific issues. Engineer Intern

Kenya Ports Authority

Apr 2018 – Jul 2018

Drawing up and timely submission of accurate reports following complete checks on gantry cranes’ electrical and mechanical systems.

Appointed to lead the activities of students on attachment: working time reduced by 40%.

Full servicing of the gearbox, pneumatic, hydraulic and lubrication mechanisms in terminal tractors. Engineer Attachee

University of Nairobi

Sep 2016 - Dec 2016

Design, tool handling, fabrication, lubrication, cleaning and safe machine operations at the workshop.

Weekly industrial visits - Kenya Pipeline Company, Mastermind Tobacco Kenya Ltd and Mabati Rolling Mills Ltd.

Accredited for precise adherence to organizational rules and safety standards during industrial visits. Student Attachee

Kenya Aeronautical College

Apr 2011 – May 2011

Deconstruction and reassembling of jet engines.

Posted excellent results in subsequent tests on pressurisation, jet propulsion and jet cooling systems.

Fifteen minutes of flight per session.

Projects and Publications

Parametric Study of Engine Operation on Petrol and Liquefied Petroleum Gas: ISSN 2250- 3153

Research seeking a more environment-friendly fuel for industrial and automobile petrol engines.

See publication and findings Parametric Study of Engine Operation on Petrol and Liquefied Petroleum Gas: ISSN 2250-3153.

Academic paper published with the International Journal of Scientific and Research Publications, IJSRP Volume 9, Issue 11, November 2019 Edition following a successful peer review.

Supervised and approved by Professor J. A. Nyang'aya from the Department of Mechanical & Manufacturing Engineering, University of Nairobi.

Demystifying Mechanical Engineering

A tribute to all who apply the governing principles of mechanical engineering in their day-to-day lives.

See publication Demystifying Mechanical Engineering. The ABC of Hyperloop Technology

An introduction to the future: a transonic transport system with the epic prospects of safely traversing a thousand kilometres in under an hour, smashing the barriers of distance and time in the process, while utilising green energy, taking up less space and producing little noise.

See publication The ABC of Hyperloop Technology. Skills

Focused improvement; with experience in improving key performance indicators such as quality and availability using the DMAIC (Define, Measure, Analyse, Improve and Control) tool.

Six Sigma; with experience in minimising product variation during manufacturing processes at East African Breweries Limited.

Designing mechanisms and machine elements such as shafts, bearings, sprockets, gears, fasteners, springs, cams by applying creative thinking.

Hazard analysis and critical control points (HACCP); with experience monitoring critical limits of temperature, pH, and time and sugar level in beer brewing processes.

ISO 45001 implementation with additional skills in first aid administration in case of an accident/emergency.

Coding in HTML, CSS, JavaScript, Python and complete mastery of Microsoft Office Programs, (Word, Excel, and PowerPoint).

Accounting skills garnered from studying CPA section one at KCA University. Education

University of Nairobi

Jan 2014 – Dec 2019

Bachelor of Science in Mechanical & Manufacturing Engineering Maseno School

Feb 2009 - Nov 2012

Kenya Certificate of Secondary Education – A minus (79) Molo Academy

Mar 2005 - Nov 2008

Kenya Certificate of Primary Education – 433

Languages

Eloquent in English.

Well-spoken Swahili.

Awards

Outstanding Inspire-r Award

Aug 2020

Award for stopping at nothing by adopting a concept of diagnosing and fixing the root cause of mechanical problems before getting spare parts.

See award credential Outstanding Inspire-r Award. Certificate of Appreciation

Jan 2021

Award for the extra efforts to ensure the fleet is always up and running.

See award credential Certificate of Appreciation. Certificate of Academic Excellence

Apr 2013

Award in recognition of outstanding academic performance in the Kenya Certificate of Secondary Education 2012.

See award credential Certificate of Academic Excellence. Hobbies

Public speaking in high schools.

Playing the guitar at social gatherings.

Practising martial arts; karate.

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