KERI GRAY KLEIN

Scottsdale, Arizona adydvw@r.postjobfree.com Mobile: 602-***-**** NMLS: 853284

I am an effective, organized, analytical person with exceptional critical thinking skills. My greatest strength is my ability to connect with others, but I am also highly effective in workflow analysis, problem solving, and negotiating. My ideal position is with an all-inclusive, diversified collection of people, because I truly believe that a positive culture fosters great things.

Early Warning Services

Consumer Services Inbound Call Agent III Jan 2023 – Current

Communicate effectively with consumers in an inbound metrics-driven call center environment

Navigate multiple technologies while staying engaged with our consumer

Performs various forms of analysis, conducts makes judgment calls, and provides technical guidance analyzes and reviews OFAC Screening Reports,

Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches

Take ownership of each consumer interaction while treating consumers with respect and responding with empathy

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Consumer Services Inbound Agent I August 2022 – Jan 2023

Communicate effectively with consumers in an inbound metrics-driven call center environment

Standard knowledge of FCRA operations and the consumer impact(s)

Detailed understanding of the Fair Credit Reporting Act and its obligations

Navigate multiple technologies while staying engaged with our consumer

Approach problems logically and with good judgment to ensure the appropriate consumer outcome. Troubleshoots, diagnoses, and resolves basic issues. Escalates more complex issues to Inbound Call Agent II, III or Universal Call Agent as needed.

Take ownership of each consumer interaction while treating consumers with respect and responding with empathy

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

loanDepot.com, LLC

Senior Account Manager II – Consumer Direct Originations Sept 2021 - March 2022

Coordinated with the Underwriter, Mortgage Banker/Loan Officer/Broker, Trust Team, Title Vendors, Notaries, Docs Team, and Management to ensure the process completed in <45 days

Maintained a 50% conversion rate

Ran AUS – LP/DU and integrated data into the file

Ordered: income documents, subordinations, title revisions, lien releases, appraisal corrections, payoff demands, insurance, and legal disclosures

Reviewed all legal documents: Trusts, divorce decrees, bankruptcy discharge papers, wills, and DD214’s

KBHS Home Loans

Senior Loan Processor – New Build Purchase Feb 2021 - May 2021

Main contact person to collect all TRID items for the file, and collected all clear-to-fund items

Collected all documents: income, insurance, disclosures, and gift letters

Ordered: insurance, title work, appraisal documents, builder completion certs, warranties, FHA verifications, fraud guard, AUS, and completion letters

Reviewed tax distributions, verified vesting, verified all FHA/VA disclosures,

Documented FEMA disaster declarations, reviewed tax returns, reviewed appraisals, maintained file continuity, reviewed ICD, CD, and closing documents for accuracy

First Guaranty Mortgage Corporation

Senior Account Manager – Wholesale Loan Processor Sept 2020 – Feb 2021

Main point of contact for communication between the Customer, Underwriter, Account Executive, and internal Teams

Collected TRID items within guidelines and all clear-to-fund items for the file within guidelines

Verified all documents

Reviewed all liens, tax distribution dates, vesting, FEMA disaster declarations, Underwriter findings, and verified all files’ continuity

JP Morgan Chase Bank, N.A. Nov 2011 – Jan 2020

Senior Loan Processor – (Final Position) Consumer Direct Purchase Team July 2019 – January 2020

Primary Contact person through files’ completion

Reviewed all documents required for the file within compliance

Made sure the file adhered to Reg B, TRID, FHLMC, FNMA guidelines, and Chase policies

Kept new build Customers updated while tracking updates from the Real Estate Agent, Builder, and the Customer

Reviewed documents from the Customer prior to underwriting to ensure all documents needed to calculate income were received

Senior Loan Processor – Home Equity February 2016 – July 2019

Subject Matter Expert (SME) for Texas

Active Contributor to the Operations Excellence Team for new process ideas and implementations

Reviewed all: income documents, insurance, title, corrective deeds, and tax certification

Reviewed tiles to be sure TX 50(a)6 compliance was in adherence

Reviewed all documentation: payoffs, employment, insurance, appraisals, and requests for reconsideration of value

Restructured loans as needed

Consumer Loan Specialist II – Mortgage Insurance Curtailments February 2015-January 2016

Sr. Loan Documents Processor – Retail Originations November 2011- February 2015

Organized files into complete packages to send to Underwriting

Kept the Borrower(s) updated and advised of documents needed

Ordered and verified subordinations requests

Ensured all files met all FNMA, FHLMC and Chase policies and guidelines

Coordinated with the Underwriter, Mortgage Banker, and all Vendors during process, and set up closings

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