Kendra Robinson

Jacksonville, FL

adydvk@r.postjobfree.com

904-***-****

Office Professional

EXPERIENCE

BILLING SPECIALIST I (Remote)

Liberator Medical-Stuart, FL

October 2020 to July 2023

Reviewed and validated ostomy and catheter billing tickets to ensure the products ordered were in line with the frequency and duration on the physician’s order, insurance carrier’s contract and state requirements. Carefully reviewed notes on the patient’s file for accuracy of their order. Reported any discrepancies to management. Maintained above average daily billing goal. Data Entered new physician’s orders while ensuring the prescription was initialed and dated by the ordering physician. Added physician’s credentials via fastrack system. Updated patient’s demographic information as needed. Participated in special projects.

SALES ASSOCIATE

City Thrift - Jacksonville, FL

September 2019 to March 2020

Greet customers as they enter, and inform them of the sales for the week, assist with shopping

needs, process transactions according to sales color, collect cash or credit card payments, bag items,

ensure sales floor remains free of merchandise, report any suspicious activity, aide in training of new

hires, ensure till is balanced at the beginning and end of shift, performed other duties as assigned by

management

SALES ASSOCIATE

Goodwill Industries - Jacksonville, FL

February 2019 to October 2019

Welcome customers as they enter, assist customers with shopping needs, transport clothing racks to

sales floor and hang with similar colors and pattern, rearrange clothing on racks as needed for ease

of shopping, ensure sales floor is free of fallen items, process customer transactions utilizing the POS

system, collect payment and return correct change, bag merchandise, report any known or suspected

theft to the store manager, perform other duties as assigned

PRIVATE DUTY CAREGIVER

CJ's Healing Hands - Jacksonville, FL

November 2016 to February 2019

Bathe and dress client upon arrival, prepare breakfast & lunch, assist client with exercise program

as indicated by Therapists, assist client to bathroom every 2hours and change him, perform light

housekeeping duties, schedule and transport client to all appointments.

Transport client twice per week to computer class designed for Dementia patients, Monitor client's

mood and report to my Manager and or Physician.

FRONT DESK CLERK REHAB ASSISTANT

Physicians Medical Center - Jacksonville, FL

August 2015 to May 2017

Triaged incoming patients, verified insurance, utilized the Availity System, performed ROM exercises

with new and existing motor vehicle patients, attached TENS unit on patients and performed ultrasound

guidance. Scanned daily activity notes and new motor vehicle accident documentation into the EMR system.

Ensured all CPT and Procedure code charges were balanced according to treatment rendered.

Updated daily logs, and forwarded to the Care Manager nightly. Maintained tidy, neat and well-stocked

treatment and exercise rooms.

SCANNING INDEX CLERK (contract position)

UF Health Faculty Clinic - Jacksonville, FL

December 2014 to June 2015

Scanned medical documents into the Unity Client System in batches of 100, indexed records into

appropriate document type, maintained an above 700 average indexed documents per day, performed

quality assurance of records for accuracy.

MEDICAL RECORDS RETRIVIAL CLERK

EMSI - Jacksonville, FL

October 2014 to December 2014

Contacted medical facilities to request medical records for processing of disability claims, negotiated

fees for records, provided credit card information for processing, requested and processed checks for

payment with approval from the manager, verified applicants' authorization was on file and up to date.

FRONT OFFICE ASSISTANT (Medical Billing and Coding Externship)

DOC Tony Southside Chiropractic - Jacksonville, FL

May 2014 to August 2014

Check in and check out patients, schedule and confirm appointments, answer and route incoming

calls. Created and maintained patient charts, filed daily visit notes, maintained patient logs, using

excel. Faxed requests to Attorneys' as needed. Prepared treatment rooms, ensured the lobby area was

clean and stocked at all times.

CALL CENTER REPRESENTATIVE

Notify MD - Jacksonville, FL

February 2014 to August 2014

Received incoming calls from patient's needing after hour medical assistance, relay message to the

appropriate on-call physician, paged on-call physician for nurses within the hospital, documented any

changes in the physicians' schedule, assisted in training of new employees.

RECEPTIONIST ADMINISTRATIVE ASSISTANT (contract position)

Regus Group - Ponte Vedra Beach, FL

November 2012 to April 2013

Greeted clients and visitors, answered and routed calls according to clients' requests, prepared

conference rooms for meetings, retrieved, sorted and distributed mail, prepared outgoing mail

postage, maintained a clean lobby area, ordered office and cleaning supplies, prepped meeting rooms

for the next business day.

DATA ENTRY OPERATOR (contract position)

UF Health OB/GYN Clinic - Jacksonville, FL

August 2012 to October 2012

Retrieved daily acuity visit notes from records room, applied correct visit/charge code, data entered

documents into the HBO system according to outlined procedures, prepared documents in date order

for offsite storage.

DATA ENTRY OPERATOR

McKesson Technologies - Jacksonville, FL

October 2009 to February 2011

Received emergency room hospital charts, verified financial and priority class before processing,

data entered charts and updated demographic changes, reported completeness to accounts payable,

reported any insurance changes to the manager, maintained a 97% above accuracy rate, participated

in testing of new system implementations, aided in training of new employees.

Education

DIPLOMA in Medical Billing & Coding

Everest University - Orange Park, FL

August 2013 to May 2014

HIGH SCHOOL DIPLOMA

William M. Raines

June 1990

SKILLS

• Microsoft Office 2010, 60 wpm typing speed, alphanumeric data entry, alphanumeric filing

60 wpm typing speed, 10 key by touch, customer service/call center, medical records, medical

terminology, ICD-10 and CPT coding, administrative experience

• Medical Billing

• Medical Coding

• ICD-10

• EMR Systems

• Insurance Verification

• Medical Imaging

• Triage

• Medical Scheduling

• Clerical Experience

• HIPAA Compliance

• Patient Care

• Anatomy Knowledge

• Clerical Experience

• Epic

• Dementia Care

• Medical Office Experience

Contact this candidate