Customer Service Team Member
Resume:
Constance Christjansen (aka Coni Cown)
Resourceful and dependable with excellent people skills.
Terre Haute, IN 47802
****************@*****.***
While I have worn many hats I have been fortunate to be quite successful in each of them. I am eclectic in my background but very capable of being focused on the task at hand. I have spent the past several years taking care of loved ones on hospice and am now at a place were I can concentrate on the future. I look forward to an opportunity to speak with you. ~ Coni Authorized to work in the US for any employer
Work Experience
Workforce Development Coach
Goodwill Industries - Terre Haute, IN
April 2023 to Present
• The Workforce Development Coach will work to assist Goodwill Employees to learn their job responsibilities and reach goals and objectives set by their respective managers. Good communication will be paramount to assisting a diverse workforce. Serves as an advocate for the employee; providing the opportunity, training, and support needed to enable the individual to make and implement informed choices.
• To use tools put in place to ensure documentation is timely and accurate, and expectations are achieved.
• Assists in developing, implementing, and revising strengths and struggles, and monitors progress toward individual goals.
• Maintains a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature.
• Conducts Life Skills Training, Job Readiness Training, and Job Seeking Skills, and provides the support needed to maintain desired goals.
• Meets regularly with supervisor to exchange pertinent information and receive supervision.
• Participates in meetings, in-services, projects, and activities as assigned.
• Provides the team member with the opportunity to explore life options, by establishing a customer- centered relationship, holds the team member in unconditional positive regard, and encourages bigger thinking by maintaining a posture of curiosity and the use of powerful questioning.
• Provides services with an outcome focus as identified by the Team Member, which may include and are not limited to career development and preparation, employment, job retention, career advancement
• Provides a coaching atmosphere by asking powerful questions and providing reflective and direct communication where the customer has the opportunity to gain clarity and experience increased awareness and ability to self-identify strengths, barriers to self-sufficiency, and goals in life and work areas, resulting in establishing his/her Strengths and Struggles.
• Assists the Team Member in developing an action plan which is customer-driven and identifies goals, resources, action steps, individuals responsible, and target dates about achieving individual and/or self- sufficiency goals identified by the team member and enables them to keep moving forward and achieving continuous improvement.
• Provides ongoing collaboration with team members individually to ensure progress about the action plan and holding them accountable to their self-identified goals,
• Maintains excellent attendance and is self-motivated.
• Assists in New Employee orientations.
• Exceptional communication and interpersonal abilities Eligibility Specialist
KHI/Maximus/FSSA - Terre Haute, IN
September 2022 to Present
Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication. Works directly with the public.
CSR - Customer Service Representative & Call Center Training Manager Union Hospital / Aegis Communications / Osler Institute - Terre Haute, IN Answered customer's call, identify the information that the customer needs to resolve their inquiry, and then communicate that information to the customer. Manage all aspects of patient intake; data entry, answering the phone, outbound calling, and receiving faxes; maintaining referral source information and log, and data input. Daily duties included communicating with insurance offices for authorization request, as well as conducting insurance verification and eligibility for services/products while providing professionalism, patience, and a “people- first” attitude.
Paralegal / Office Manager
Attorney Charles Hear, Public Defender / Attorney Kenneth Stanley - Terre Haute, IN Responsible for the case management including the preparation of various legal documents, court proceedings, and billing procedures while ensuring the accuracy of the work produced. Certified Activity Director / Home Health Aide / Caregivers Waters of Greencastle, Briarwood, Springhill Village, Heartland - Terre Haute, IN Actively plan and oversee recreational events and programs most commonly in a facility for the elderly or disabled. Created and lead activities like arts and crafts, music, dance, and sports to develop their social skills and promote active, healthy lifestyles. Provided primary personal care to patients, such as bathing and dressing them in their own home. Along with medical care, also provided light housekeeping duties around the home and helping patients with other tasks around their home.
Owner/Operator - Cosmetology
Mia Bella Salon / Heavenly Hair & Nails / Great Clips - Terre Haute, IN Daily elements as a cosmetologist include hairstyling, haircutting, hair coloring, shampooing, nail care, pedicures, manicures, facials, makeup, and wig cutting and cleaning. As Owner I ran all aspects of the business including payroll, marketing, continued education, scheduling and sales.
Photographer / DJ Karaoke / Minister
Coni's Captured Moments - Terre Haute, IN
Ongoing as scheduled
Provide professional wedding photography, dj services along with hair and makeup if needed. Can also perform ceremonies as I am an ordained minister.
Education
Licensed Professional in Cosmetology
Longs School of Cosmetology - Terre Haute, IN
January 1984 to May 1986
Skills
• Event Planning
• Case Management
• Creativity
• Communication
• Verbal and writing skills
• Leadership
• Adaptive thinking/Problem solving
• Nail Care
• Makeup Application
• Legal Research
• Insurance Verification
• Memory care
• Photography
• Office Management
• Hair Styling
• Microsoft Outlook
• Hospice Care
• Transcription
• Accounts Receivable
• Fundraising
• Accounts Payable
• Legal Drafting
• Proofreading
Certifications and Licenses
Cosmetology License
Certified Notary Public
Certified Activity Director
CPR Certification
Assessments
Caregiver fit — Proficient
April 2023
Measures the traits that are important for successful caregivers Full results: Proficient
Principles of accounting — Proficient
September 2022
Preparing financial records according to federal policies Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Case management & social work — Proficient
August 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
September 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
September 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Written communication — Proficient
September 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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