Iyona Royster

Customer Service and Administrative Oriented

Raleigh, NC 27616

adydtw@r.postjobfree.com

+1-984-***-****

My ideal position is to display my customer service and administrative skills. A position that provides opportunity and growth;to demonstrate my creative strengths and abilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Navient - Raleigh, NC

March 2023 to Present

Pharmacy Technician

Walgreens - Raleigh, NC

September 2022 to Present

• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions.

• Preparing labels

• Calculating quantities

• Assembling intravenous solutions and other pharmaceutical therapies.

• Maintains records by recording and filing physicians' orders and prescriptions. CSR - Customer Service Representative

DHS FEMA - Raleigh, NC

March 2022 to Present

• Responded to claim inquiries

• Resolved customer information and complaints

• Answered calls from clients and customers

• Performed data entry for customer information

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Created loan applications

Shift Manager

McDonald's - Raleigh, NC

March 2022 to September 2022

• Managed day-to-day operations

• Handled opening and closing of restaurant

• Handled opening and closing of restaurant

• Prepared staff schedules

• Balanced tills

• Supervised Night shift crew members

• Cleaned restaurant

• Managed store bank accounts

Cashier/Customer Service/Sales Associate

Wegmans Food Markets - Morrisville, NC

March 2020 to August 2020

• Ensured customer satisfaction by processing purchases and returns

• Being proactive in asking to help customers and receiving feedback

• Advanced customer experience by being friendly,respectful and responsive to customers

• Ability to memorize product information codes with extreme accuracy

• Punctual to work and performed beyond standards

• Received good reviews from customers and was rewarded PT Sales Associate

Loft for Ann Taylor - Morrisville, NC

February 2020 to June 2020

• Built and strengthened relationships with customers, deal with different nationalities and personalities and always put the customer at ease

• Discusses with customers and give advice on general trends in the fashion industry

• Suggesting additional items to customers using proving selling techniques

• Guaranteed cross and up-selling for all product categories

• Following up with purchases and opening new accounts

• Processed various monetary transaction in a fast paced environment daily

• Restocking store and cleaning dressing rooms

PT Leasing Consultant

Whispering Pines - Columbia, SC

October 2019 to February 2020

29223

• Manage leasing office operations by delivering excellent customer service to residents and prospective residents

• Utilized problem solving and decision making skills to address questions, resolve issues and concerns and ensure smooth operations of the front office

• Performed follow up with potential prospects

• Processed rental applications,prepared files and created renewal letters

• Helped plan and organize community events

• Toured prospects

• Kept office organized and stocked with supplies

Executive Administrative Assistant

CCS (Commercial Cleaning Service) - Columbia, SC

November 2018 to December 2019

29223

• Answering calls and following up with new employees as well as current, to insure the work was completed to CCS standards

• Correspondence with current and new clients. Setting up meetings for future projects

• Organizing CEOs Calendar Schedules

• Assisted in interviewing potential employees

• Handled Customer relations

• Met with new clients to explain what CCS offered

• Help brand the company on social handles including Instagram, Facebook and Google

• Followed up with clients on a weekly basis insuring work was completed to their satisfaction

• Performed by weekly payroll duties

• Weekly bank deposits

Supervisor

Burger King - Spartanburg, SC

February 2018 to October 2018

29301

• Customer Service

• Managed responsibilities from taking orders, checking inventory and providing customer satisfaction

• Cleaning and Stocking restaurant front area

• Assisted customers with problems

• Able to work under high pressure and manage time efficiently by handling multitasking on shift

• Assisted with on board training and support to new members

• Increased store sales by promoting products to customers

• Helped at other stores when needed

• Performing various types money transaction

• Created work schedules

HHA (Home Health Aide)

Center Light - Brooklyn, NY

September 2017 to January 2018

11238

• Providing assistance to patients with personal care(bathing, dressing, grooming)inside their homes or inside alternate community settings

• Followed care plans, provided routine care and managed supply inventory and requisition while maintaining a comfortable home-like environment

• Monitor and Report patient information to notify nurse of changes

• Document activities performed while caring for patients. Keeping meticulous records that aligned with the agency guidelines

• Maintained safe, secure and healthy environments for patients to perform their day to day task PT Usher/ Safety Staff Coordinator

Coney Island Ford Amphitheater - Brooklyn, NY

June 2016 to September 2017

11224

• Customer Service

• Collecting tickets/Verifying VIP Tags

• Organizing and Preparing effective schedules for safety staff

• Supervised small group, ensuring they completed their roles to a high standard and achieving high job satisfaction

• Conducted safety meeting with staff weekly to go over updated protocol for the venue

• Working closely with the public, ensuring their overall satisfaction Education

Associates Degree in Phlebotomy

Wake Technical Community College - Raleigh, NC

May 2021 to Present

High School Diploma

Paul Robeson High School Brooklyn NY

Skills

• Communication, Organizational, Math, Time Management, Strategic Planning, Event Planning, Resourcefulness, Willingness to learn and Attentiveness. Proficient in Microsoft Office Suites, Publisher and Outlook. (10+ years)

• Yardi

• Interviewing

• Home Care

• Administrative Experience

• Office Management

• Commercial Cleaning

• Negotiation

• Marketing

• Microsoft Excel

• Data entry

• Office experience

• QuickBooks

• Accounts Payable

• Bookkeeping

• Payroll

• Accounts Receivable

• Microsoft Word

• Conflict Management

• Management

• Clerical experience

• Filing

• Databases

• Typing

• Pharmacy Technician Experience

• Research

• Medical Billing

• Upselling

• Accounting

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