Customer Service Sales Representative

CARSON FRIDEN

Alpharetta, GA ***** 404-***-**** *********@*****.***

Ambitious Outside Sales Representative with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Adept at Closing Sales

Reasoning Ability

Lead Prospecting

Cold Calling

Complex Problem-Solving

Meeting Sales Goals

Client Development and Retention

Post-Sales Support

Appointment Booking

CRM and Salesforce proficiency

Outside Sales Representative, 06/2022 - Current

Tom James – Birmingham, AL

Recognitions:

Advanced Training Summit Award Recipient

Presidents Honor Club Award Recipient

Ranked top 20 new partners for 2022 based on sales Exceeded $300,000 of sales in first rolling 12 month period 2022 Top Rookie Nominee

Multiple Sales Incentive Trips earned for exceeding monthly quotas Responsibilities:

Tasked with completing 50+ cold calls per day

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Established new accounts through cold calling and personal visits to potential customers. Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Conducted market research and analysis to identify key customer segments. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

conclusions.

Exceeded monthly sales targets and quotas

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Shipt Shopper, 01/2021 - 05/2022

Shipt – Tuscaloosa, AL

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route. Placed completed orders in labeled, temperature-appropriate storage pending customer pick up. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Consistently met deadlines and quality goals for accuracy and timeliness. Assistant Store Manager, 10/2017 - 08/2018

STARBUCKS COFFEE COMPANY – Alpharetta, GA

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Maintained positive customer relationships by responding quickly to customer service inquiries. Processed payments for credit and debit cards and returned proper change for cash transactions. Trained and guided team members to maintain high productivity and performance metrics. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Bachelor of Science: Sales, Merchandising, And Marketing, 05/2022 The University of Alabama - Tuscaloosa, AL

Dean's List Fall 2018

Dean's List Fall 2019

Dean's List Spring 2020

Dean's List Fall 2020

Dean's List Spring 2021

Dean's List Fall 2021

President's List Spring 2022

Honor Roll Spring 2022

3.5 GPA

Delta Chi Fraternity Member

Elected Philanthropy Coordinator for The Delta Chi Fraternity EDUCATION

Alabama Club Baseball Member

High School Diploma: 05/2018

Cambridge High School - Alpharetta, GA

HOPE Scholarship Recipient

3.7 GPA

Extracurricular Activities: Football, Baseball

Member of DECA Marketing Program

Skills USA Member

CSP - Certified Sales Professional

Microsoft Office Certified

- Excel

- Word

- Access

- Powerpoint

CERTIFICATIONS

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