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Front Desk Customer Service

Location:
Oyo East, Oyo, Nigeria
Salary:
#200,000
Posted:
July 18, 2023

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Resume:

OLUMUYIWA PRAISE EBUNOLUWA

adydt0@r.postjobfree.com +234 (0-703-***-**** No 38, Folarin street, Magodo Phase 1, Lagos State, Nigeria

CAREER SUMMARY Experienced educator with a demonstrated history of success in coordinating activities, leading classes, and achieving student engagement rates of up to 90%. As a Sociology of Education graduate, I am passionate about community development and committed to making a positive impact in the social sector. Seeking an opportunity to leverage my interpersonal skills and experience in a results-driven NGO or customer service role. SKILLS

● Data Entry, Analysis and Report Writing

● Learning facilitation

● IT tools (Google Suite, Microsoft 365, Team

● Microsoft Office (Ms Excel, Word, PowerPo

● Emotional Intelligence

● Project management skills

● Language: English and Yoruba

● Complaints resolution

● Office management

● Customer service and relationship

building

● Research and evaluation

● Basic graphics design and content writing

● Order processing

WORK EXPERIENCE Front Desk Office/ Sales Representative (NYSC) August 2022 – September 2022 Also and Real Enterprises

● Kept the front desk tidy and presentable with necessary materials needed for daily activities and also welcomed guests with politeness.

● Attended to guest and customers politely and also preferred solutions to problems clients come in with. Developed polite and effective communication with client thereby, introducing them to our products and services.

● Demonstrated strong teamwork with other employees of the organization. And also took up other duties as assigned.

● Kept and also updated records and files of daily sales, income and expenditure. Educator/Teacher/ Secretary (NYSC) October 2022 -- June 2023 Aderoju International School

● Demonstrated strong teamwork and communication skills as an assistant class teacher for Nursery class, while handling the National Value Education subject for Pry 1-6, resulting in a 95% satisfaction rate from colleagues and supervisors.

● Successfully promoted to teach CRS for JSS1-3 within a few months, highlighting adaptability and dedication to personal growth.

● Developed engaging lesson plans that resulted in a 20% improvement in student test scores.

● Delivered national values education and other knowledge to over 100 students as a dedicated and enthusiastic teacher, resulting in a 90% participation rate in classroom activities.

● Maintained a positive and collaborative relationship with colleagues, resulting in effective teamwork and a positive work environment.

● Delivered necessary materials and files to the head of school and head of operation respectively.

● Accountability, discipline and 100% aptness in every allocated duty. Educator/Teacher April 2021 – July 2021

Floret Infant school, Ogun State

● Achieved 85% pass rate for 18 students aged 5-7 in a primary school setting.

● Encouraged creativity and engagement through the use of posters and learning aids, resulting in a 90% participation rate in classroom activities.

● Successfully resolved conflicts among students, resulting in a 50% reduction in disruptive behavior.

● Developed and implemented lesson plans and instructional activities that resulted in a 15% improvement in student test scores.

● Collaborated with other teachers and staff to create a cohesive and effective school community, resulting in a 25% increase in positive feedback from parents and guardians. EDUCATION B.Sc.(Ed) in Sociology of Education 2017 - 2022

Tai Solarin University of Education, Ogun State.

VOLUNTEER EXPERIENCE TEAK CHARITY FOUNDATION

● Successfully completed tasks assigned by the NGO, including specific tasks such as organizing fund raising and coordinating project events.

● Implemented effective strategies to accomplish goals, such as developing a comprehensive timeline, utilizing social media analytics to optimize campaign reach and conducting attendees during outreaches.

● Collaborated closely with volunteers and NGO staff, effectively coordinating efforts and fostering a positive and productive work environment to ensure seamless execution of project initiatives. TRAINING & CERTIFICATION

● Project Management – ARPTECH 2023

● Executive Assistant – Alison 2023



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