Medical Records Customer Service
Resume:
J
Carroll
Mason
Jones, III
buck.jones8184@gmail
.com
Barboursville, VA
22923
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Strategic Planning
Health Information Systems
Records Analysis
Cross-Functional Collaboration
Records Administration
Customer Service
Information Classification
Report Transcription
Electronic Health Record Applications
Records Accuracy
Data Entry
Patient Rights
Verbal and Written Communication
Office Health Records Preparation
Clerical Functions
Epic Systems
EXPERIENCE
Supervisor of Medical Records
Medford, OR
Southern Oregon Cardiology / Aug 2014 to Apr 2021
Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
Maintained record of authorized information taken from charts. Established and upheld procedures for medical records collection, coding and filing. Maintained positive working relationship with fellow staff and management. Handled incoming calls and directed callers to appropriate department or employee. Answered questions and fulfilled requests with friendly and knowledgeable service. Pulled patient records and transferred information to appropriate parties. Safeguarded medical records to maintain patient confidentiality. Released information to persons or agencies according to regulations. Transmitted information or documents to customers through email, mailings or facsimile machine.
Streamlined day-to-day office processes to meet long-term goals. Determined and implemented techniques to improve medical records retrieval process.
EDUCATION AND TRAINING
High School Diploma
Charlottesville High School Jun 1980
Charlottesville, VA
Contact this candidate