Ilima Kuhi **** North **th Street Apt ***

IK Phoenix, AZ, 85016 adydso@r.postjobfree.com

Customer Experience Specialist 602-***-****

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional Experience

Advanced Tech

Lead

Asurion, Phoenix, AZ

July 2017 - September

2021

Server/Hostess

Back O ce

Durants, Phoenix,

Arizona

October 2013 - May

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and actively participated in developing systems that maximized communication and e iciency cross departments. Quickly learned new skills and applied them to daily tasks, improving e iciency and productivity. Conducted research, gathered information from multiple sources and presented results. Increased customer satisfaction by resolving custotomer complaints or dissatisfaction issues through their claims process. Identified issues, analyzed information and provided solutions to problems. Actively listened to customers' requests, confirming full understanding before addressing concerns. Carried out day-day-day duties accurately and e iciently. Participated in team-building activities to enhance working relationships. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Served customers and followed outlined steps of service. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Redesiged wine inventory storage areas to maximize proficiency for stocking, restocking, and e ective inventory tracking. Addressed customer satisfaction issues through social media, phone, mail, and in person. Provided training in all Front of the House positions and provided cross training in the back of the house increasing awareness of the flow of processes.

O en led banquet teams ranging from 2-20 people.

2017

Key Skills

Multitasking abilities

Responsible

Computer skills

Customer service

Leadership

Clerical

Supervision

Conflict resolution

Flexible & Adaptable

Teambuilding

Teamwork

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