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Social Media Customer Service

Location:
Clearwater, FL
Posted:
July 18, 2023

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Resume:

MARISSA KURT

adydsk@r.postjobfree.com

727-***-****

Tampa, FL 33615

WWW.LINKEDIN.COM/IN/MARISSAKURT

CUSTOMER SERVICE EXPERIENCE

Wooden Ladle Asian Restaurant – Server, Cashier, Busser

Oldsmar, FL • 10/2021– April 2023

Greets guests, seats them, and recommends specials of the day.

Monitors tables and lobby for cleanliness, and to cash out guests.

Sesami Asian Restaurant- Server, Cashier, Social Media Coordinator

Ardmore, PA • 05/2020 - 12/2020

Holy Grounds Coffee Shop- Barista

Tampa, FL • 12/2016 – May 2020

Opened the café each morning to serve coffee, tea, and food to a wide variety of customers. Created drinks and cooked food. Counted and reported inventory, income in the cash register each morning and evening. Maintained cleanliness of the lobby, counter space, and equipment.

Arbor Oaks and Menorah Manor Nursing Homes- Resident Volunteer

FL • 2015

Kept the residents engaged through activities that stimulated their motor neurons and social skills.

Chick-fil-A of Seminole- Cashier

Seminole, FL • 2014

Safety Harbor Market on Main – Marketing Volunteer

Safety Harbor, FL • 12/2022 - Current

Assists the director with setting up tables for the bi-monthly event, organizing vendors, and creating social media content.

PROFESSIONAL EXPERIENCE

Kforce, Inc - Recruiter

Tampa, FL • 12/2020 - Current

Founded the department's first Corporate Social Responsibility committee in creating volunteering opportunities for employees from the hurricane supply drive to serving food for the homeless. Coordinates teams quarterly to set up Special Olympics events.

Persuades international candidates to join Kforce and its clients through LinkedIn messaging and graphic designs, cold calling, negotiating rate, being a subject matter expert on immigration law and computer science positions, organizing with TRM/CRM, and preparing the candidates for interviews.

Acts as a liaison between attorneys and candidates through verifying 15 types of visas (OPT, H1B, and more), writing job descriptions and summaries, compiling paperwork, and managing logistics for green card sponsorship.

Uncommon Individual Foundation - Nonprofit Media Coordinator

Wayne, PA • 01/2019 - 12/2020

Designed 5 Open Houses to draw in donors and customers from beginning to completion including advertisement/marketing with invitation design, ordering catering, writing speeches, scheduling the itinerary, public speaking to announce the next presentation.

Produced 5 Video Series from concept to completion through storyboarding, scheduling guests for the shows, video script writing, creating journal pieces, press releases and assisting in video shooting and photography.

Inaugurated the media internship program through recruiting at career fairs.

Gained the organization its first media relationships in two newspapers.

Grew engagement for the nonprofit through social media management, livestreams, and open houses and fundraising events.

Mentored start-ups in marketing, public relations, and team management.

Tokyo American Club - Communication Intern

Tokyo, Japan • 05/2018 - 08/2018

Increased engagement with the club through utilizing Hootsuite for social media posting, writing journal pieces for the magazine, and taking and editing photography for the website.

Vatican City Department of Communication - Public Relations Intern

Rome, Italy • 08/2017 - 12/2017

Created multilingual campaigns for Pope Francis's personal Twitter account and Vatican Radio Facebook pages.

Tracked engagement through SEM including SEO, and through analytics of YouTube/Instagram.

MORE VOLUNTEER/LEADERSHIP EXPERIENCE

St. Vincent de Paul Soup Kitchen - Volunteer

Clearwater, FL • 09/2022 – Current

Hugh O’Brian Youth Leadership Conference – Facilitator

St Petersburg, FL • June 2022

Planned events throughout the week including panels, pep rallies, and leadership development workshops. Mentored 90 high schoolers in leadership, teamwork, and entrepreneurship.

Keep Pinellas Beautiful/Tampa Bay Watch - Volunteer

St. Petersburg, FL • 01/2021 - Current

Coordinates beach and mangrove cleanups for 20-40 people.

Residence Life of Villanova University - Staff Supervisor

Villanova, PA • 03/2019 - 05/2020

Coordinated a team of 17 RAs in maintaining a safe, inclusive environment for over 500 residents; Collaborated with organizations to provide 40 events.

Villanova University Campus Activities Team - President

Villanova, PA • 04/2019 - 05/2020

Directed a 15-person student team in creating entertaining events on and off campus for the entire student body from Pep Rallies, to festivals, to field trips (events hailing 40 to 4,000 people in participation).

Links to Projects:

Link to published articles for Tokyo American C. (marked MK)

Link to published Press Release for nonprofit, UIF.

Link to published article in Philly Voice newspaper.

Links to creative writing article, and another article for UIF.

Link to creative pieces I wrote for a restaurant.

Link to academic Marketing Project

Link to academic Medical Advertising project



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