MANJOT

KAUR

Customer service representative with at least 2 years’ expertise in phone assistance, tech support, and customer care. Very precise and organized when it comes to keeping track of customer interactions. Assisted consumers with signing up and retrieved their info while handling up to 100 calls each day.

Skills

Strong work ethic and positive team attitude

Proven data entry and typing skills

Effective oral and written communication

Exceptional conflict resolution skills

Effective knowledge of MS Word, Excel, Outlook, and Emails

Working collaboratively

Attention to detail

Team Management and able to work under pressure

Strong customer service and trouble shooting skills

Experience

SEPTEMBER 2021-JANUARY 2022

BAKERY WORKER- GIVE AND GO

Packaged bakery items and products in boxes and bags for customer carrying convenience.

Provided excellent service to foster satisfaction and loyalty.

Assisted bakers in retrieving supplies from storage area to keep bakery operations smooth during high-volume periods.

Listened to guests to understand needs and help each person select optimal products and services.

JANUARY2022 –MAY2022

CUSTOMER CHAT SUPPORT REPERSENTATIVE- HOME DEPOT

Ensure all customers should receive outstanding customer service, including a warm welcome and prompt answers to their questions.

Assist customers with questions regarding product selection, cost, availability, shipping alternatives, and other related issues.

Respond to consumer complaints and concerns in a polite and professional manner.

Monitored stock levels of products to ensure customer can locate their desired products.

Attend training sessions and team meetings.

Always adhere to safety rules and procedures.

Follow The Home Depot's guidelines and rules.

JUNE2022-OCTOBER2022

RESTAURANT CASHIER- INDIAN SWEET MASTER

Process customer payments by cash, debit and credit card.

Answer telephone calls regarding reservations, menu questions and business information.

Take to -go orders by phone and in-persons.

Coordinate with hostess, floor and kitchen staff regarding special customer requests.

OCTOBER 2022 – PRESENT

ADMIN ASSISTANT- GREIG SECURITY

Greet customers, answer incoming calls, make appointments, keep a calendar, and actively participate in the management and prioritization of the company's activities.

Be prompt and professional when handling incoming mail, phone calls, and correspondence, including sensitive information. Send and forward emails to the right recipients.

Help the property management department with investor reports, projects, and presentations. As required, arrange, investigate, and collect the relevant information. As needed, lend a hand with material preparation, the gathering of statistical data, and other special projects.

Create and deliver newsletters, announcements, and reminders to residents.

Maintain vendor lists, maintenance logs, communication logs, yearly schedules, property information sheets, and annual schedules.

Keep an up-to-date resident registration, with an electronic unit file containing all necessary information about a unit.

Helps our company handle its records and electronic communications more easily.

Education

MAY2021-SEPTEMBER2022

SOCIAL SERVICE WORKER (GERNOTOLOGY)/ ST. CLAIR College of applied arts and technology, Mississauga, ON

Certificates

First Aid/ CPR C certificate

WSIB of Ontario, Health Canada and ESDC.

Emergency First Aid with AED certificate

WSIB of Ontario, Health Canada and ESDC.

2

78 BANTING CRECENT,

BRAMPTON, ON

437-***-****

adyds6@r.postjobfree.com

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