Customer Service Sales Associate

TERYL BAILEY

Phoenix, AZ ***** • 312-***-**** • ***********@**.***.*** WORK HISTORY

Customer Service Associate Home Depot

**/**** - **/****

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on- point solutions.

• Took payment information and other pertinent information such as addresses and phone numbers to

place orders.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Resolved concerns win produces or services to nelo with retention and arve sales

• Complied with company policies and procedures by encouraging positive and effective work environment among employees

Lead reacher

Sunrise Preschools

03/2022 - 11/2022

• Communicated frequently with parents about student growth and progress, recommending at-home

reinforcement to support struggling students

Planned and implemented different daily activities to enhance overall development and growth

of every student.

• Maintained patience and level-headedness in diverse situations to support student

development and personal growth.

• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and

enriching teaching techniques

• Increased student involvement in program offerings through strategic redesign of program processes and methods.

Warehouse Picker Amazon 07/2021 - 01/2022

• Maintain database of packages. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading

docks. Seal and label each container Move completed packages for loadingMaintained above 80% average efficiency

Technological Sales Associate

Walmart

12/2020 - 07/2021

• Educated customers about product features and benefits to aid in selecting best options for each

individuals needs

Provided first-rate service to all customers and potential customers

•Built rapport with customers and assessed needs to make product recommendations and upsell. Prepared merchandise for sales floor by pricing or tagging

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific content

• Contributed to team success by completing jobs quickly and accurately. • Assisted with inventory counts and stocking of merchandise.

Trained new team members by relaying information on company procedures and safety

requirements. Crew Leader

McDonalds - Az 07/2019 - 12/2019

• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction

• Greeted customers promptly and took orders to keep flow of traffic moving.

Restocked workstations with supplies and food display cases with fresh selections to decrease

customer waiting during busy periods

Reduced customer wait times by quickly operating customer window and sales register.

Received and processed customer payments and estimated and communicated wait times accurately.

Instructional Assistant, Receptionist Accountax School of Business 01/2017 - 09/2017

• Collaborated with other instructional assistants and teachers to provide comprehensive

support to students and deliver instruction aligned with curriculum standards.

Supervised extracurricular activities to provide students with opportunities to explore interests

and develop new skills.

• Handled cash transactions and maintained sales and payments records accurately.

• Maintained visitor log for entering and leaving facility for security purposes.

• Assisted internal staff with clerical a n

d administrative needs to maximize

efficiency and team

Spanish Bilingual Cpr BLS CERTIFIED Computer Science Tech

marketing certificate

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