Ashley hornfeck

Reliable and flexible

Greenock, PA 15047

adydqz@r.postjobfree.com

+1-412-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Ibex,monroeville

Customer Service

September 2017 to Present

● Cold calls

● Payments

● Transfer to department

● Refunds

● call vendors

● Assist with membership

● Look orders up

● Look up shipment

● Understand customers

● Dealing with complaints

● Call center

Cna

Kane regional - McKeesport, PA

September 2017 to March 2021

● Patience

● Vitals

● Charting

● Reports

● Bathing

● Dressing

● Feeding

● Wounds

● transfers

Cna

Woodhaven - Monroeville, PA

August 2014 to September 2018

● Patience

● Vitals

● Charting

● Reports

● Bathing

● Dressing

● Feeding

● Wounds

● transfers

JEannette - Cna

William Penn Care center

December 2010 to August 2014

● Patience

● Vitals

● Charting

● Reports

● Bathing

● Dressing

● Feeding

● Wounds

● transfers

Hourly Manger/customer Service

Mcdonalds - Greensburg, PA

September 2002 to December 2010

● Counting inventory/money

● mange/leadership

● Cleaning

● Cooking

● Scheduling

● Hiring

● Dealing wit customer complaints

Education

diploma

Jeannette High School

August 1994 to June 2006

Skills

• Time management

• Phone etiquette

• Microsoft Office

• Relationship management

• Data entry

• Negotiation

• CRM software

• Leadership

• Vital signs

• Recruiting

• Pricing

• Microsoft Excel

• Medical office experience

• Cleaning

• Customer service

• Medical terminology

• Customer relationship management

• Cold calling

• Conflict management

• Cooking

• Training & development

• Communication skills

• Computer skills

• Live chat

• Typing

• Windows

Certifications and Licenses

CPR Certification

CNA

Assessments

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service fit — Highly Proficient

March 2022

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Customer service manager — Familiar

January 2022

Managing customer service representatives and resolving customer issues Full results: Familiar

Scheduling — Proficient

October 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Home health aide skills — Expert

January 2022

Providing care to patients in a home setting

Full results: Expert

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Nursing assistant skills — Proficient

January 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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