Customer Service Support Specialist
Resume:
Administrative Support Specialist
Work History
Contact
Skills
Deonna Mckoy
Personable and energetic administrative support specialist, committed to delivering excellence in all facets of customer service and administrative support. Offer honed competencies in data-entry, database management and scheduling. Possess other experiences delivering customer service for 5 years and administrative excellence for 3 years, including clerical support and public interaction for 2 years. Excellent dedication, consistency, leadership qualities, along with strong organizational skills. Ready to help team achieve company goals and eager to secure an entry-level admissions position.
Front Desk Receptionist
Health And Style Institute, Greensboro, NC
Answer multi-line phone systems and transfer callers to appropriate departments or staff members.
Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
Implement solutions to resolve customer issues quickly and notify supervisors immediately when problems escalated.
Collect tuition deposits, fees, and payments.
Schedule, coordinate, and confirm appointments as well as meetings.
Assist with saving company revenue and promoting specials to gain more clientele as well as offering Google/Facebook reviews.
Received recognition from supervisor and co-workers for being
"Best Product Seller" for 3 consecutive months.
Created monthly presentations on program information, monthly discounts, and interesting facts about
cosmetology/esthetician skills.
Contributed to multiple hair and fashion shows with music, coordination, and photography.
2022-08 -
Current
Shift Supervisor
PLS Financial Services, Greensboro, NC
Received a shift supervisor position at 19, making youngest manager to receive a leadership role.
Enforced company policies and regulations with employees. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
2020-01 -
2021-08
Address
Greensboro, NC 27405
Phone
***********@*****.***
Telephone etiquette
Office administration
Problem-solving skills
Scheduling
Departmental support
Social perceptiveness
Payroll and budgeting
Report analysis
Customer and client relations
Education
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Delivered successful training to more than 6 employees during tenure, educating on successful work processes and productivity strategies.
Documented daily production and materials usage in LiveWire to track customer/company data.
Achieved monthly goals and sales with our direct deposit benefits program and traveled to other store locations due to my work ethic.
Bachelor of Science: Social Work
North Carolina A&T State University - Greensboro, NC Dean's List Spring 2019
Richard Kimmel Scholarship Recipient $5k per semester Omega Psi Phi Fraternity Scholarship Recipient $1,500 3.2 GPA
Extracurricular Activity: CSA Dance Team (2018-2020) Sexual Health Advisory Council Member (2018-2019)
Extracurricular Activity: Step Team Captain in Residence Hall Step Show(2019)
Multicultural Diversity Student Ambassador (2019-2020) LGBTQ+ Student Resource Ambassador (2019-2020)
Professional Development: 1 year internship with Family Services of the Piedmont (Triad Area) working with mothers and children ages 0-5 years old, to provide in-home resources involving child development
2018-08 -
2022-05
High School Diploma
Sherwood High School - Sandy Spring, MD
2016-05 -
2018-05
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