Customer Service Quality Assurance
Resume:
MOHAMMED BELMELAS
S U M M A R Y
Meticulous Flooring Installer skilled in using best practices when working with sheet vinyl, laminate, carpet, hardwood and other flooring solutions. Demonstrated success in meeting client needs. Reliable CARRLEUR familiar with covering floors, walls and cabinets with special materials and decorative coverings. Competent in taking careful measurements and following project specifications. Seek new long-term position with busy team. Hardworking CARRELEUR brings in-depth experience in tile installation and design. Leverages industry trends to create unique installations to increase homeowner equity. Quality-focused professional with superior command of job-specific tools and equipment.
Experienced transportation professional and skilled trainer with expertise in overseeing classes, updating materials and collaborating with drivers to deliver exceptional training. Proven communication, organizational and planning abilities combined with a resourceful nature and remarkable work ethic.
Skilled Chauffeur adept at handling items with care and maintaining confidentiality. Familiar with the needs of discerning clients. Flexible schedule and exacting approach to preparing vehicles before appointments. Personable Chauffeur with excellent communication and problem solving abilities as well as a solid track record in the field. Proficient in safe operations, passenger transportation and GPS mapping.
Results-oriented Chauffeur with strong conflict resolution skills and excellent knowledge of local roads. Outgoing professional versed in customer service, security and passenger assistance.
Accomplished transportation management professional adept at developing and implementing strategic improvements that improve operations and grow bottom-line profitability. Clear communicator and decisive leader. Hardworking Taxi Cab Driver knowledgeable about documentation, vehicle maintenance and scheduling.
E X P E R I E N C E
CARRLEUR
MTD MARRAKECH, MAROC January 2009- September 2016 Conducted forecasting and risk analysis assessments to maintain financial stability. Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements. Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities. L O I S I R S
Basketball / natation / musculation
C O N T A C T
***************@*****.***
MARRAKECH, MAR 40000
S K I L L S
Hiring Procedures
Portion Control
Problem-Solving
Documentation and
Recordkeeping
Supply Ordering and Management
Managing Deliveries
Anticipating Problems
Quality Assurance
Labor and Overhead Cost
Estimation
Problem Solving
Inventory Management
Health Code Compliance
Profit Optimization
Service Delivery Management
Building Maintenance
Menu Pricing and Writing
Monitoring Food Preparation
Money Handling
Training and Onboarding
Recruitment and Hiring
Fire Safety Regulations
Employee Performance
Evaluations
Performance Improvement
Scheduling Staff
Back of House Management
Front of House Management
Relationship Building
Staffing and Sales Reporting
Staff Leadership
Sales Leadership
Service Records
Work Planning and Prioritizing
Cost Estimation
Managing Reservations and Large
Parties
Facilities Planning
POS Terminal Operation
Team Leadership
Reliable and Responsible
Microsoft Office
Customer Retention
Sales and Marketing
Time Management
Waterproofing Knowledge
Task Delegation
Excellent Work Ethic
Tile, Hardwood, Carpet, LVT, Sheet
Vinyl and Laminate
Safety Protocol Knowledge
Flexible Schedule
People Skills
Organizational Skills
Supervision & Leadership
Good Work Ethic
Problem Resolution
Friendly, Positive Attitude
Active Listening
Computer Skills
Basic Math
Team Management
Reliable & Trustworthy
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Lycée Sahnoun, Marrakech
July 2008
L A N G U A G E S
Arabic: First Language
English: B1
Intermediate
French: C1
Advanced
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