AJMAL AHMED

**** ***** *** ** #****

214-***-****

adydnp@r.postjobfree.com

GOAL

Looking to join a dynamic team of professionals where I can contribute my proven customer service skills, knowledge, and my previous work experiences to the company, as I continue to grow and develop my career.

EDUCATION

Osmania University Alumni 2010

Hyderabad, India

B.A., Biotechnology

SKILLS & TRAINING

Technical: Successfully completed coursework related to Microsoft Word, Excel, PowerPoint, Access, Mas90, Dealer socket, DSGSS, Provision, Blackbird, SOCR, MYSA, BT tablet app, POS, MPOS, FDR, Workstation and Data-Entry.

Writing/Verbal: Good communication skills for effective customer interactions, flyers, internal and external communications; Proficient in three languages. (English, Telugu, Hindi)

Persuasive Communicator: Made formal presentations & sold new program ideas, generated daily sales and exceeded minimum quotas.

Customer Relations: Selected by management as liaison and trouble-shooter to resolve concerns with Co-workers, clients, and vendors.

WORK EXPERIENCE

JC Penny 01/2008 to 08/2011

COLLECTIONS & CUSTOMER SERVICE

GE CAPITAL

Reviewing open accounts for collection efforts.

Helped to increase customer return rates by providing excellent customer service at all times.

Brought forth excellent customer service skills and a commitmentto customer satisfaction.

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates.

Identify issues attributing to account delinquency and discuss them with management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Mail correspondence to customers to encourage payment of delinquent accounts.

Faxes documents to accounts and follow up.

CHEF CHEN: 08/2022 till date…

Worked as Manager

Well experienced in management making schedules assigning duties

Handling customer issues, taking catering orders, inventory updates etc.

TERMINIX:

Worked as home inspector 03/2021 to 07/2022.

Experienced in evaluating and identifying various defects, inclusive of existing conditions and poor workmanship that will result in future defects.

Reports all findings to the clients and real estate agents in both a written technical report as well as verbally to describe the issues in laymen’s terms.

HOME TEAM:

Work as sales representative 08/2019 to 01/2021.

Luxury Car Sales Consultant 03/19- 07/19

CREST CADILLAC & INFINITI PRE-OWNED. Frisco, Texas.

●Build relationships & create customers for life. Assist them in selecting a vehicle by asking questions and listening carefully to their responses.

●Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology

●Perform high-quality and professional demonstrations of new/used vehicles.

●Follow-up with buyers to ensure referral business.

●Learn to overcome objections and thrive in sales situations

●Direct report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.

●Bring your ‘A game’ & positive attitude with you every day

● Black Bird Software, Dealer socket, Provision, DSGSS.

FURNITURE SALES 06/18- 03/19

MACY’S STONEBRIAR Frisco, TX

Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.

Assisted customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

Provide an exceptional customer experience by ensuring the customer is always the priority.

Handle all returns and delivery issues courteously and professionally.

Determine customer needs based on personal features and other customer preference related factors.

Demonstrate knowledge of store products and services to build sales and minimize returns.

Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.

Invited customers to come back and thank them by name.

Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.

Used MySA clientele program to maintain customer profile and contact information to increase personal sales.

Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.

Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big-Ticket University.

Maintain department recovery standards; which includes recovery and signing and adhere to Asset Protection and inventory control and compliance procedures. Follow shortage programs and procedures.

OWNER & VISA CONSULTANT 01/14-03/17

CYGNUS VISAS Hyderabad, India

Involved in processing a visa and immigration service and also have to ensure that these processes run smoothly.

Interviewed all the clients and deal with applications personally.

Responsible for ensuring that all the information provided by the client is accurate.

Carried out the responsibility of checking all the legal documents of the client and informing them in case of any discrepancy in any of the documents and prepared fee quotes.

Assisted the client in getting a visa or a permit of the country to which the client is migrating.

Sometimes responsible for providing training to client in order to give a proper understanding of the immigration rules.

Responsible for translating a certain document and explaining it to the clients.

STORE MANAGER 06/11-01/13

F&F LONDON (TESCO) Saudi Arabia

Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.

Lead your team in the driving of trade activity, and use your expertise and knowledge to grow sales and maximize profit.

Lead and build your managers knowledge to deliver and sustain Store Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.

The safety of your colleagues is your top priority, and you ensure your store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Contact this candidate