Marketing Manager Customer Service

BALDEV BHUI

******@*****.**.** 672-***-**** Richmond, Canada V7C3A1

Summary

Restaurant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Skills

Restaurant Operations Management

Customer Service Best Practices

Problem-Solving

Quality Assurance

Menu Pricing and Writing

Money Handling

Full Service Restaurant Background

Organization and Prioritization

Proven Sales Record

Supervisory Skills

Problem Solving

Monitoring Food Preparation

Front of House Management

Relationship Building

Experience

Eropa Restaurent

Restaurant Manager

08/2018 - 03/2023

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity.

Resolved and investigated complaints regarding service, food quality and accommodations.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Resolved problems or concerns to satisfaction of involved parties.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Worked in close collaboration with team members to ensure customers received high-quality service.

Assisted staff by serving food and beverages or bussing tables.

Oversaw food preparation, production and presentation according to quality standards.

Delegated work to staff, setting priorities and goals.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Wholly joy Productions PVT. LTD.

GM Marketing (bulk and Institutional)

09/2016 - 03/2018

Karnal Milkfoods Limited.

G.M. Marketing (bulk and Institutional)

10/2013 - 08/2016

Garima Milk Foods limited.

G.M Marketing (bulk Ang Institutional)

06/2011 - 10/2013

Ajanta Raj Proteins LTD.

Marketing Manager

03/2007 - 04/2011

Taj Milk Foods Pvt Ltd.

Marketing Manager

04/2006 - 03/2007

G. K. Dairy

Assistant Marketing Manager

08/1997 - 03/2006

Modern Dairy

Sales Officer

10/1995 - 04/1997

Haryana Milk Foods.

Territory Sales Executive

03/1994 - 05/1994

Hindustan Ciba Geigy Ltd

Territory Sales Executive

02/1991 - 03/1994

Education and Training

Ch.Charan Singh Univercity Meerut

B.COM in Commerce

05/1992

Languages

English:

Full Professional

Punjabi:

Native/ Bilingual

Hindi:

Native/ Bilingual

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