Customer Service Inventory Management

NICOLE BENNETT

adydnf@r.postjobfree.com 909-***-**** Upland, CA 91784

Summary

The reason I believe I would be a great candidate for this position is because I am hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. I am also a Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use problem-solving skills to meet goals.

Skills

Leadership skills

Inventory Management Procedures

Clean Equipment

Checking Guests In and Out

Patient Greeting

Digital Recordkeeping

Spreadsheet Tracking

Employee Training

Clear Communication

Time Management

Service Marketing

Educating Clients

Salon Management

Performance Review

Hair and Face Analysis

Experience

Amazing Lash Studio Pasadena, CA

Lead Lash Consultant

07/2022 - Current

Retained members by delivering exceptional service for lash needs.

Collaborated with team to consistently exceed sales quotas and maximize customer satisfaction.

Used downtime effectively to keep store clean and products stocked.

Prepared guests' treatment paperwork and accurately managed payments to keep records current.

Handled fast-paced store and telephone customer inquiries to offer information and sell products.

Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.

Trained employees on additional job positions to maintain coverage of roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned tasks to associates to fit skill levels and maximize team performance.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Improved client experiences by creating relaxing, comfortable salon environment.

Kept track of customer services and preferences for future reference.

Developed strong rapport with clients to gain repeat business and improve overall sales.

Entered and updated new customer details in customer relationship management software.

Assisted receptionist by answering phones, scheduling appointments and collecting payments.

Sun Coast Tan. Upland, CA

Tanning Consultant

07/2022 - 12/2023

Cleaned and sanitized tanning beds and rooms.

Maintained knowledge of current sales, promotions and policies and answered customer questions.

Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.

Scheduled client appointments by phone and through email.

Used cash registers to handle cash and credit card transactions, money and receipts.

Greeted clients, showed to tanning facilities and educated on usage.

Everbrook Academy Claremont, Ca

Preschool Lead Teacher

11/2018 - 07/2022

Glued individual synthetic lashes one by one to existing lashes with specialized adhesive

Used inventory management software to track products in salon and determine when to reorder

Utilized scheduling software to organize work and keep track of daily tasks

Open and close studio

Help train new hires on how to run the studio effectively.

Assign stylists tasks to help the studio flow.

Keep track of issues that occur with clients accounts and handle each issue with the appropriate care

Discussed options for lash styles to best suit facial features and preferences

Maintained cleanliness to prevent exposure to infections and other harmful conditions

Followed state regulations regarding sterilization and disinfection procedures for equipment and supplies

Communicated with clients to foster understanding of treatment process and expected results

Educated clients on proper aftercare for new lashes.

Operated cash registered to receive payments from patrons.

Scheduled client appointments.

Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence

Developed activities that foster social and emotional development

Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming

Attended and participated in staff meetings and required training.

Education and Training

Citrus College Glendora, CA

01/2021

Chaffey College, In Esthetician Rancho Cucamonga, CA

AECE in Childhood

06/2017

Certifications

Esthetician

Early childhood education

Contact this candidate