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Customer Service

Location:
Surrey, BC, Canada
Posted:
July 18, 2023

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Resume:

JENNIFER S. BARREDO

***** **** ******* ******, ** V3T5X9

adydn7@r.postjobfree.com Mobile: 236-***-**** SUMMARY OF QUALIFICATIONS

Product Sales &Marketing ~ Client Relations ~ Negotiations ~ Customer Service Account Management ~ Presentation & Communication ~ Admission ~ Education Dynamic, results-driven Sales Professional with a 14+ years of comprehensive Sales and Marketing experience. Proven Sales talent to cultivate strategic relationships, increase customer base, and maximize account sales. Persistence in achieving goals that leads to professional success while building corporate value. Tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners. Business-and computer systems-literate and willing to travel. PROFESSIONAL EXPERIENCE

Academy of Learning Career College November 2022 - present Admission Officer

Granville College

Admission Advisor February 2022 – November 2022

• Guide qualified applicants through the admissions process and monitor application process to ensure effective communication in tandem with application deadlines · Manage admissions team members and provide training and support

• Submit weekly recruitment reports to team

• Support prospective students and parents throughout admissions process.

• Analyze files and resolve discrepancies in a timely manner.

• Plan and coordinate open houses for prospective students.

• Develop marketing campaigns using traditional and social media means.

• Documented all interviews and updated system databases.

• Responded to student questions regarding academic requirements and programs.

• Evaluate and assess applicant files and independently make admission decisions for undergraduate, domestic, and international students. Provide information and assistance to departments and prospective students and conduct recruitment and orientation sessions in various community.

• ACHIEVEMENT: ENROLLED 80 DOMESTIC STUDENTS IN A SPAN OF TWO MONTHS WITH A REVENUE OF $390,000.00

• Represent company to maintain contact with existing school partners, and engage with students to expand the network

• Approaching potential students and develop a client base

• Provide input to our Marketing department to improve our website contents, social media, and other marketing materials

• Work closely with other required departments to execute the Sales, PR and Marketing strategy for the school aimed at prospective clients

• Organize and run external marketing events such as Open House Days, aimed at driving enrollment, in accordance with the agreed calendar and strategy

• Presenting a positive impression of the school in all interactions with clients, students, and their families, whether by telephone, face to face, or in writing; be the key point of contact for the potential client(s) from first contact with the school until the student’s first day

• Develop and conduct school tours, as required, for prospective clients which effectively sell the school, promoting the school’s academic and non-academic achievements

• Completing enrollment paperwork for clients, and ensuring smooth and timely workflow

• Maintaining accurate records of all student transactions and student files

• Ability to inspire students to their highest levels of achievement and excellence.

• ACHIEVEMENT: ENROLLED DOMESTIC STUDENTS WITH A REVENUE OF $163,000 IN A MONTH.

CDI College

Assistant Director of Admission June 2021 – February 2022

• Providing sales and product information on programs and offerings such as: Responding to all inquiries by email, text message, telephone, and walk-in inquiries from potential students; promoting the program and services of the College. Interviewing potential students to explore their background and interests. Responsible for identifying potential student’s individual career goals and providing advice on appropriate programs to meet their goals. Overseeing closely each enrolled student by employing motivational strategies to ensure that the student starts on the defined date. Tracking and follow-up on potential leads and provide motivation and encouragement to potential students as appropriate.

• Providing sales and product information on programs and offerings

• Maintaining records to contribute to the administrative functions of the campus

• Achieving monthly and annual sales targets

• Other related duties as assigned

TransCold Distribution

Inside Sales / Customer Service September 2020 - June 2021

• Achieve sales targets for assigned territory by growing existing accounts and by actively selling the TCD program to potential new customers.

• Maximize sales through promoting the full product lineup.

• Contribute to the overall development of the company’s sales strategy, sales tools, and best practices.

• Exercise effective merchandising as per planograms.

• Effectively communicate with Route Drivers within the territory.

• Always keep customer account information up to date and report any changes at accounts

(ownership, name, contact, trade spend accounts).

• Ensure all customers adhere to their payment terms with TCD upon every purchase. Loans Officer

CBV Collection Services Ltd June 2018 - September 2020

• Approve loans within specified limits and refer loan applications outside those limits to management for approval.

• Meet with applicants to obtain information for loan applications and to answer questions about the process.

• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files.

• Review loan agreements to ensure that they are complete and accurate according to policy. Marketing Field Representative

Activ8 Marketing October 2016 – February 2018

• Approach individuals and offer them the opportunity to acquire the President’s Choice Master Card

• Answer inquiries in person

• Provide information regarding products available

• Remain calm when dealing with difficult situations VIP Sales and Events officer

Martin Place Social September 2005 – May 2010

• Built and maintained strong, long-lasting customer relationships

• Work as part of our committed Business Development team to ensure increased revenue and demand.

• To identify and develop new business via telephone, email, and face to face meetings to ensure the event is sold to capacity

• Work closely with the restaurants operational and service delivery teams

• Develop and monitor creative local marketing channels, including social media

• Effectively communicate to all venue departments the information necessary to successfully execute the client’s needs while maintaining a good relationship.

• Seamlessly panned, designed & directed the execution of corporate, social, and private events for prestigious clients, ranging in size from 12-1000.

• Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations.

• Maintained a portfolio of vendors/ clients, serving as primary point of contract.

• Collaborated with vendors to meet client expectations; available on demand 24/7

• Track and report costs, sales, and other various events statistics for each event. Customer Analyst

Oracle Corporation May 2000 – September 2005

• Contacted organizations (ASIA PACIFIC regions) and clients by telephone to verify and confirm full contact details

• Entered the contact details attained into a database efficiently and accurately

• Updated the database of different organizations with different time zone

• Generated contacts with appropriate ORACLE job titles to support Campaigns & Marketing Events

• Maintained Customer Intelligence data (company info & contact details) as accurate and up to date as possible

EDUCATIONAL BACKGROUND

Bachelor’s Degree in Business Administration, Major in Marketing Polytechnic University of the Philippines - (PUP) June 1994 – October 1998



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