Customer Service Data Entry

Olga First Rabold

Cell. 772-***-****

MURPHY, NC

*******@***.***

Professional Summary

Dedicated, enthusiastic administrative professional with 18 years of combined experience in administration, public relations, customer service, office support and sales fields. Excellent skills in prioritizing, problem-solving, multitasking and customer satisfaction. Positive attitude and disposition. Ability to absorb information very well and accept increasing responsibilities. Strong commitment and enjoyment to cooperative team-work, excellence and integrity. Bilingual (English / Spanish)

Skills Summary

General Office Skills

Scheduling Appointments

Word, Excel, Internet

Administration Support

Meeting Minutes Records

Data Entry

Document Creation

Filing & Organizing

Front Office Operations

Written Correspondence

Producing Work Orders

Phone Greeting & Routing

Bilingual Translations

Banking Operations

Marketing and Sales

Professional Experience:

INDEPENDENT HEALTH COACH – 2020 to Present (health/diet consultant)

OFFICE MANAGER – Atkinson Construction Services, Inc. – 2020

Created Contracts, Purchase Orders, Change Orders & Pay-up Applications utilizing AIA Software

Quick Books: entries & reconciliation

Created & constant Up-dating in Outlook of Sub-Contractor & Suppliers Information

Filling & Document Organization

Incoming mail assessment and organization

Incoming calls

Acquisition of pertaining Supplier’s Manuals, Specs and Instructions for Creation of Project Closing Documents Book

HEALTH COACH – Quick Weight Loss Center (QWLC) - 2019

• Ensured clients health-diet program was followed by performing daily or weekly sit-down assessments and recorded their progress

• Follow-up phone calls, some marketing and sales

ADMINISTRATIVE ASSISTANT, SALES, CHARITY LIAISON AND ACCOUNTING DEVELOPING 2016 to 2019 – La Costa Jewelry

Data-entry of purchase orders

In charge of all shipping aspects

In charge of keeping inventory as well as ordering all office supplies & shipment materials

Responsible for receiving product shipments: cross-reference for accuracy, checking quality, classifying and organizing

Product inventory maintenance and organization

Product repairs and refurbishing

Co-created tag-lines & many marketing ideas as well as recommended many selling and marketing tactics and approaches

Account/Partner relations and communication: client relation-building and enriching

In charge of all aspects related to trunk shows for Charity Events as well as at our Partners (luxury hotels and spas)

Photography

Superb customer service

ADMINISTRATIVE AND PERSONAL ASSISTANT – 2012 to 2014 – First Construction

Phones, customer services and public relations

Scheduling Appointments

Document creation, including Quotes and Proposals

Filling, correspondence

Executed extensive filling (created & up-dated files, as well as search & preparation for following day)

Incorporated follow-up calls of appointment-reminders

Provided excellent customer service

Maintained and produced meeting-minutes reports

Produced work-orders. Executed follow-up of work-orders.

BANK TELLER - 2009 to 2011: Bank of America

Processed customer transactions, including: deposits, withdrawals, transfers & payments

Provided latest interest information and processed Savings Bonds

Executed cash-advances (credit cards)

Provided a variety of research and information to customers

Produced activity reports (statements) for customers

Performed verbal & written translations (English / Spanish)

SECRETARY & RECEPTIONIST - 2005 to 2006: Concepts in Greenery

Executed Data-entry of employee’s rosters and schedules

Exercised maintenance of records and logs

Up-dated, created and implemented various forms

Organized and recorded meeting minutes

Classified, rectified, neatened and kept all filing system

In charge of purchasing, keeping inventory and dispersed all office supplies

Provided customer services and assistance, on the phone and in person, to clients, visitors and employees.

Facilitated support to several supervisors as well as owner executive assistants in a variety of projects

Performed verbal and written translations (Eng. / Sp.) of various situations and various forms.

SALES SPECIALIST & SUPERVISOR - 1997 to 2000: Burdines (now Macy’s) – (Also from 1988 to 1993).

Appointed and managed all aspects and of the Liz Claiborne Department

Executed and provided sales and promotions

Maintained prototype standards

Met and surpassed department and personal sales goals

Arranged sales events

Received, distributed and displayed new goods

Participated in inventory

Communicated with supervisor, area manager and regional-vendor of all pertinent aspects and provided vital information and ideas

Researched items in our system for customers

Opened Burdines charge-accounts and performed payments

Opened, closed, balanced cash register procedures

Assessed, establish and maintain proper safety in my area

Rewarded (in several occasions) the Florida Leading Achievers Award (FLA). For my performance and excellence in surpassing all aspects of being a sales-specialist, including superb customer satisfaction

Certificates of achievement and appreciation received through the years in customer services, public relations, sales and performance. References upon request.

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