Customer Service Representative
Resume:
ELIZABETH
ROGERS
adydmi@r.postjobfree.com
Morristown, TN 37814
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Dicks Last Resort - Restaurant Hostess
Pigeon Forge, TN • 05/2023 - Current
TTEC - Customer Service Representative
Waynesburg Pa • 03/2021 - 03/2022
WORK HISTORY
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Answered customer questions about hours, seating, and menu information.
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Collected information from arriving customers to seat groups or place them on waitlist.
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Watched dining area staff to evaluate server loads and calculate accurate wait times.
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Checked in with servers to confirm preparedness before seating customers.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Accommodated special seating requests for guests to enhance satisfaction.
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Monitored seating area and checked restrooms regularly to keep spotless.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. SKILLS
• High-Volume Dining
• Service Prioritization
• Cash and Transaction Handling
• Dining Area Maintenance
• Cash Handling
• Reservation Documentation
• Complex Problem-Solving
• Warm and Friendly
• Suggestive Selling Techniques
• Customer Loyalty
• Answer Telephone Calls
• Customer Service
• Dining Reservations
• Scheduling
• Greet Guests
• POS Systems Operations
Morristown East High School
Morristown, TN • 05/1999
EDUCATION
TTEC - Customer Service Representative
Uniontown Pa • 09/2018 - 12/2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Processed customer service orders promptly to increase customer satisfaction.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Provided primary customer support to internal and external customers.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• Delivered prompt service to prioritize customer needs. Followed up with customers about resolved issues to maintain high standards of customer service.
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Educated customers about billing, payment processing and support policies and procedures.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Provided primary customer support to internal and external customers.
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• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service.
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Educated customers about billing, payment processing and support policies and procedures.
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• Responded proactively and positively to rapid change. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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Managed timely and effective replacement of damaged or missing products.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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Cross-trained and provided backup support for organizational leadership.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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