Customer Service Team Members

TAMARA L. GREENUP

*** * ** ** ** Apt *E, Chicago,IL 60637 319-***-**** adydm5@r.postjobfree.com

OBJECTIVE

To utilize my well-rounded background in a position where hard work and performance is the basis for advancement and promotion

SUMMARY OF EXPERIENCE

● 20 years of management experience, cash handling, reporting, and customer service ● Able to identify problems and find quick solutions

● Manage 25+ team members per shift

● Trustworthy and dependable with access to confidential information ● Organized with exceptional communication skills

● Able to coordinate and complete multiple projects in deadline-oriented environment ● Quick and eager learner, adapt easily to new protocols and changing environment ● Professional in appearance

PROFESSIONAL EXPERIENCE

05/2019-Present` Sweetgreen Chicago, IL Head Coach/Assistant Coach Leading by example and being a role model by implementing the core values and standards with consistent behaviors to build a great team culture. Proactively attracting, identifying, and hiring team members that embody that culture and have the ability to grow with the company . Consistently communicate team wins, priorities, best practices and operational changes to deliver brilliant execution. Connecting with the community and driving a great customer service experience. Holding team accountable to high standards and quality by being hands on,floor management by proper deployment of labor. Delivering store sales and financial objectives by removing barriers to success. Meeting and teaching we are following all food safety standards. Addressing all performance issues respectfully by coaching, counseling and managing any conflicts. Also, Contributing ideas, thoughts and solutions that result in increased productivity, higher retention, and improved operations.

07/2016-05/2019

CORNER BAKERY CAFE CHICAGO,IL GENERAL MANAGER

Responsible for all store operations, managing employees and customer relations. Responsible for hiring and orienting new employees to company standards and management development. Responsible for start up and shutdown of processes and equipment on a daily basis. Managing cash flow and making deposits. I recently helped write my café budgets for 2018 (food cost,labor,and café expenses) managing a P &L by using a declining budget which reflects inventory monthly ordering and receipts. I'm In charge of cleanliness, organization, food safety marketing promotions and rollouts

10/2010-07/2016

MANAGER CORNER BAKERY CAFÉ DALLAS, TX/CHICAGO IL Responsible for running all shifts, ordering for the company, employee schedules, completing shift supervisors 1 on 1, maintaining and organizing our catering production throughout the day and maintain daily labor. I help interview and orientate applicants. I pride myself on training and making sure everything is being done correctly and to company standards. I’ve helped 3 different cafes become training stores throughout my career with this company. In the last year I’ve been assisting our field training managers with the training of our MIT”S that are growing with or joining the company

06/2010-10/2010

Sales and Marketing Consultant The Dallas Morning News Irving, TX

Responsible for maintaining assigned accounts, and for new business acquisition; Educated present and potential clients on the products and services offered by The Dallas Morning News; Responsible for contract generation, and booking of advertisements. Worked with multiple team members within DMN to ensure that clients are provided the most accurate information available; provided excellent customer service during and after the sale to our clients.

04/2008-05/2010

Server/Hostess Great Wall Chinese Restaurant

Burlington, IA

As a hostess I was responsible for all call in orders and pickups. Seating guests and cashing out each table with the servers. Responsible for upholding cleaning standards and side duties for each server.

As a server I was responsible for giving great customer service.Inputting all orders into the system correctly and efficiently. Working with a sense of urgency and making sure my guests were satisfied and happy. Being able to multitask and check on each table periodically to ensure all my guest needs were met and the had a remarkable experience.

09/2005-05/2010

Packer Lance Private Brands West Burlington, IA

Mark and label containers, container tags, or products, using marking tools. Measure, weigh, and count products and materials. Examine and inspect containers, materials, and products in order to ensure that packing specifications are met. Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. Load materials and products into package processing equipment.

09/1999-09/2005

Swing Manager McDonald’s Restaurant

Burlington, IA

Trained and supervised employees on correct work technique and safety procedures. Screened applications for qualified individuals, scheduled employees hours, recommended employees for hire, promotion and termination EDUCATION

South University, Savannah, GA – Online Courses

A.A. Associate of Arts

June 2010-December 2010

Burlington Community High school, Burlington, IA

Graduated June 2003

COMPUTER PROFICIENCY

OperationSystems: : Excel, MicrosoftWord, PowerPoint, Outlook, Google Drive,Ten-Key LICENSES

ServSafe Manager Certification, ServSafe Allergen Certification

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