Stefanie T. Rosenzweig **** Maguire Blvd. Apt #***6

Orlando, FL 32803

917-***-****

adydkw@r.postjobfree.com

EXPERIENCE

Social Factor, Remote/ Fort Worth,TX —Community Moderator September 2022 - PRESENT

1-800 Accountant, Remote/ Seattle, WA — Social Media Marketing Specialist (Contract)

April 2022 - August 2022

-Contributes to marketing strategy by leveraging social media to identify and acquire customers.

-Obtains market share by developing social media marketing plans and programs for each product and directing promotional support.

-Maintains online relations with customers by organizing and developing specific customer-relations programs.

-Maintains research database by identifying and assembling marketing information. 4 Patriots, Remote/Nashville, TN —Social Media Specialist (Contract) November 2021-- April 2022

-Plan, create, publish, and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand

-Moderate user-generated content in line with the moderation policy

-Maintains customer accounts, tracks orders thru shipping apps, and records customer interactions with details of inquiries, complaints, or comments. FIVERR, Orlando, FL — Marketplace Integrity Specialist September 2020- November 2021

-Perform checks on the site and its contents

-Provide user support via Zendesk

-Handling and escalating inappropriate or disturbing content

-Review and moderate content submitted by users and Identify trends of users trying to abuse the site

-Perform checks on the site and its contents -Working together with the support and customer success teams to review M.I. related requests. ICUC Social, Remote, NYC/ CA — Social Media Specialist/ Associate

(Contract)

April 2017-August 2020

-Enforced online community safety and usage policies for various content areas

-Develop consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.

-Worked with influencer management team on checking emails and provide professional responses back to influencers with accounts over 10,000 for promotional work..

M.A.C Cosmetics, Bridgewater, NJ — Products Specialist November 2013- March 2017

-Demonstrate products to clients to provide instruction in skincare and makeup application

-Creatively develop new styles and techniques by pairing multiple products to meet each sales solution.

-Update and maintain customer information records, such as beauty services provided

-Certified in make-up and eyelash application

M.A.C Cosmetics, Flushing, NYC— 3rd Keyholder/ Impact Team March 2011- October 2013

-Provide inspirational, authentic, and personalized customer service

-Retail operations experience including cash reconciliation and opening and closing the store

-Supervisory experience including coaching/mentoring others to achieve sales and customer service targets

M.A.C Cosmetics, Philadelphia — Makeup Artist

December 2007- March 2011

-Uses exceptional artistry and communication skills to provide well-executed and expedient make-up applications ensuring that each customer receives a personalized high-touch experience

-Educating the customer by teaching them how to execute the desired look

-Enhances the customer experience by providing information about the latest beauty news and trends

-Building and maintaining excellent working relationships with colleagues, peers, management, host retailer/mall management, and all internal and external stakeholders

EDUCATION

-Certified in Social Media Marketing,HubSpot Academy - Remote February 2022 to March 2024

-Certified in Growth-Driven Design,HubSpot Academy - Remote February 2022 to March 2024

-B.S in Graphic Design, Art Institute - Philadelphia, PA May 2003

- A.S in Business Management Northampton Community College - Bethlehem, PA December 2001