Branch Banker

WM

WILSON MORENO

*************@*******.*** 908-***-****

Versatile Operation Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem- solver with Over one year career in the Banking industry. Known for excellent attention to detail and great work ethic. focus on consistently achieving company objectives to secure client satisfaction and loyalty. Professional Objective To continue a challenging and rewarding career within the Banking industry, to continue to expand and improve my leadership skills. Strong Operational/Organization Skills

Excellent Multi-Tasking Skills . Tracking and Reporting Skill Strong Analytical Researching Skills

Excellent Problem-Solving Techniques

Customer Service

Experience in Leadership

Reliable and Trustworthy

Fluent in Spanish

Friendly, Positive Attitude

Relationship Building

Active Listening

Risk analysis

Critical thinking

Inbound and Outbound Calling

Sales support

PNC Bank Greenbrook, NJ

Branch Banker

05/2022 - 05/2023

Financial services

Customer service

Talented and effective at multi-tasking

Maintaining a friendly attitude under pressure

Efficiently builds loyalty and long-term relationships with customer while consistently achieving individuals sales goals

Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.

Transaction management

Data entry

Account opening

Sales

Citibank NA ( Collabera ) Tampa, FL

Operation Specialist

12/2020 - 05/2022

Conduct searches within KYC systems, third party database vendors, and external systems to gather, mitigate risk, and record evidence on high risk clients Reviewed client profiles via the CPB system to ensure compliance with Citi Private Bank policy and regulatory mandates

Escalated all negative information (if available for the client) in order to recommend the correct course of action for the client Maintained a 100% high quality assurance score on all records that were reviewed Maintain close communication with KYC Reviewers, Bankers, and Compliance in order to ensure that clients are being on-boarded correctly and up to KYC Compliance Standards

Summary

Skills

Experience

Ensured that there were no deficiencies in the profile data or documentation by conducting PPR reviews and partnering with the Banking Team to submit all Periodic Reviews on time

Assessed the Client's Source of Wealth (SOW) to ensure that all evidence and narratives supplied by the Banking Teams corroborate with the Source of Wealth Conducted Enterprise Wide Reviews on a daily basis and partnered with the Line Of Businesses to ensure that we were in alignment

Identified all documentary and KYC issues across both individual clients and entity clients

Part of the team that approves/rejects PUPS for the banking team. Raymour & Flanigan North Brunswick, NJ

Store Support Leader

04/2009 - 02/2021

Commitment to Raymour and Flanigan's safety policies and procedures Ensure that associates and self are always working safely Ability to lead and build a team, along with motivation and associate recognition Plan and communicate clearly and effectively with showroom sales and customer care partners

Communicate effectively with customers to provide excellent service Accountable for Inventory control and processes, which includes customer verification processes and procedures

Ensure client privacy by reviewing all client information first before releasing important information

Keep the warehouse and showroom clean and organized Professional communication and interpersonal skills by conducting management level meetings

Human Resource functions to include staffing and performance conversations Perform additional functions that may be assigned at the discretion of management.

University of Phoenix

Associate of Arts in business Fundamental

01/2020

Education and Training

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