Branch Manager Customer Service
Resume:
CDL
CAROLYN D LOYD
ASSISTANT BRANCH MANAGER
adydjm@r.postjobfree.com
OBJECTIVE EXPERIENCE
Personable and dedicated
Assistant Branch Manager
with extensive experience in
the Banking industry. Solid
team player with an upbeat,
positive attitude and proven
skills in establishing rapport
with customers.
Motivated to maintain
customer satisfaction and
contribute to company
success.
•
MEMBER SERVICE SPECIALIST • LOAN SPECIALIST • FEB 2000 - OCT 2019 AMERICA’S FIRST FEDERAL CREDIT UNION
• Assists members with opening and closing accounts, including IRA’s and Certificates, answers questions about products and services and resolves problems that are within my authority to resolve.
• Performs all consumer loan functions including selling products and services, quoting rates, utilizing the lending software and closing loans.
• Process Mortgage applications
• Ensures appropriate records are maintained and required reports are prepared before and after loan closing.
• Acts as liaison between members and various departments.
• Actively cross-sell products and services to members to achieve or exceed all established sales goals and assist in meeting corporate goals.
• Conducts audits of system information and member documents.
• Process Debit and Credit cards disputes on fraudulent transactions.
• Process Business accounts and Business loans.
• Notarize Documents.
• Answered inbound calls from a wide range of welcoming members.
• Identifies cross-sell opportunities and cross-sells services to members.
• Sale credit life and disability for approved loans.
• Sale GAP and auto Warranties on auto loans.
• Attend monthly training meetings.
BRANCH SPECIALIST / ASSISTANT BRANCH MANAGER OCT
2019 - JULY 2023 (RETIRED) AMERICA’S FIRST FEDERAL CREDIT UNION
• Collaborated with the branch manager to develop strategies for achieving goals.
• Visit existing and prospective Business Partners to develop new business and to retain or expand existing business.
• Represent the credit union in various civic functions to enhance image and develop additional business.
• Train other employees in daily responsibilities.
• Responsible for rotating branch duties.
• Enforced company policies and procedures to strengthen operations standard across departments.
• Direct and led employees, supervising activities to drive productivity and efficiency.
• Organize duty schedules.
• Delegate daily task to team members.
• Represents the branch as appropriate in its relationships with members, sponsor organizations(s), business partners, other financial institutions and similar groups.
SKILLS EDUCATION
Strong Work Ethic.
NMLS license holder
Proficiency with Lending
Time Management.
Critical Thinking.
Self- Confidence.
Customer Service.
Verbal and Written
Communication.
Upbeat and positive attitude.
Multitasking
Prioritization.
Understanding customer
needs.
Utilize various computers
programs.
Strong public contact
Notary
JACKSON OLIN HIGH SCHOOL 1982-1986
Business Administration classes
LAWSON STATE COMMUNITY COLLEGE 1990-1992
Business Administration
REFERENCES
Rejunda Lucas
Member Services Manager
America’s First FCU
Johne Hill
Call Center Manager
America’s First FCU
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