RUTU BHATT

+1-403-***-**** • E-MAIL: adydj3@r.postjobfree.com• TORONTO, ON, CANADA

SUMMARY

• Senior Business Analyst with 6+ years of professional experience in the Banking, Telecom, Retail, and Insurance domains, as well as expertise in Business Analysis and Business Process Improvement in waterfall and agile methodologies.

• Accumulated business needs while collaborating with technical staff to mold them into functional requirements, enhancements, or for the development of new applications.

• Knowledge of creating User stories, Acceptance Criteria, Use Cases, Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), Data Mappings, Business Cases, and Stakeholder Analysis Documents.

• Highly proficient in using MS Visio, and Lucid charts to create Business Process Diagrams, Activity Diagrams, Swim Lanes, Use Case Diagrams, and User Story Mapping.

• Supervised and actively participated in Joint Application Development (JAD) meetings with the expert team, the quality assurance team, and the end users.

• Ability to develop and execute basic SQL queries for reports, and QA testing in SQL server/Oracle.

• Results-driven, an individual with excellent planning, communication, and teamwork abilities. Core Competencies

• Waterfall / Agile / Scrum

• Business Process

Improvement (BPI)

• Facilitation /Presentation

• Communication &

Interaction skills

• Lean Manufacturing

• Kaizen, Kanban and 5S

• Analysis techniques and

Tools

• SQL / Oracle / MS SQL Server

• Tableau

• Jira, Confluence, Microsoft

Office, Visio, Lucid Chart

• Unified Modeling Language

(UML)

• Quality Assurance

• Product Development

• Change management

• Customer service

• Problem solving

• Analytical thinker

• Solutions oriented

• Data visualization

• Certified Scrum Master

• Change & Risk

Management

• Project management

WORK EXPERIENCE

SR. BUSINESS ANALYST Apr 2022 – Present

Intact Insurance

• Conducted interviews, brainstorming and workshop sessions with key stakeholders and business users to gather information on business processes and user needs.

• Created Requirement Traceability Matrix, wireframes, activity flows by documenting and evaluating the collected requirements using various tools such as Visio, Excel, and word.

• Acted as a liaison between business users and information technology team members to collect and document detailed business and technical requirements such as business rules and data standards.

• Conducted requirements analysis with business users to understand and document such needs.

• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.

• Facilitated Product Backlog refinement sessions with the scrum team to refine, prioritize, and estimate user stories, working with the Product Owner to create, groom, and manage a Product Backlog and User Stories on JIRA.

• Worked closely with the Product Owner to ensure a thorough understanding of the Business Goals and maintained open communication throughout the project to effectively maintain the Product Backlog.

• Continuously aided Scrum Master in problems and conflicts resolution, and also outage mitigation, which in turn helped improve overall efficiency of the team.

• Bi-weekly Sprint Review and participation in Sprint Planning meetings with the Scrum Master.

• Facilitated scrum reviews and retrospective rituals. Analyzed and implemented lessons learned to improve team efficiency.

• Helped QA with the documentation and execution of test cases.

• Designed and implemented basic SQL queries for QA testing and report/data validation.

• Conducted UAT and product demonstrations with users. BUSINESS ANALYST Nov 2020 – Mar 2022

Walmart Canada

• Worked closely with clients to develop system requirements based on accepted business needs after interviewing project sponsors, document analysis, and business process descriptions.

• Served as an interface between the client’s business unit and IT, and conducted the requirements gathering process to identify the client’s genuine needs, transforming requirements into technical deliverables, and feeding back technical solutions to the business team.

• Worked closely with internal and external SME and the IT team to support the thorough redesign of the program website.

• Scheduled, coordinated, and facilitated meetings, including the preparation of agendas, meeting minutes, actions items and follow-up actions.

• Collaborated with business partners to create tasks, User Stories, and Epics in JIRA.

• Assisted the Product Owner in creating User Stories (JIRA), Acceptance Criteria, Definition of Done, and product backlog prioritization to ensure that each component delivers value to the client.

• Participated in Scrum ceremonies and offered the Scrum Team support with regard to issues about functional and non-functional requirements as well as design flow.

• Worked in a Scrum team environment and participated in Agile backlog reviews and sprint planning sessions.

• Analyzed data from various databases using SQL to generate Excel reports and Tableau dashboards that provide key insights to executives and business users.

• Supported UI/UX designers in prototype development and QA in developing the test cases and the test data.

• Documented and maintained changes to SOPs and processes, and trained business users on the new procedures.

• Coordinated deployment activities with QE, delivery management, and supported teams to ensure successful delivery of the project.

BUSINESS ANALYST Dec 2018 – Oct 2020

Bank of Montreal

• Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, and workflow analysis.

• Conducted extensive interviews with stakeholders and SMEs. The criteria were carefully outlined in a way that both business users and technical staff could review and comprehend.

• Created a business requirement documents after holding JAD sessions with several stakeholders from the Business Area, IT groups and Application Development Team.

• Managed client and vendor expectations, anticipating potential problems and communicated delivery times.

• Conducted gap analysis by closely examining already-existing technologies and documented improvements to fulfill end-state specifications.

• Created “As-Is” and “To-Be” work process flows with Visio, workflows, business rules and other processes into diagrams.

• Recognized, compiled, and documented stakeholders’ requirements in the form of BRDs, and use cases.

• Used a requirement traceability matrix with backward and forward traceability to see if the requirement were met.

• Developed test plans and test cases for manual and automated testing in collaboration with quality analysts.

• Successfully designed and developed project document templates, based on SDLC methodology in Waterfall project delivery model.

Jr. BUSINESS ANALYST Oct 2017 – Nov 2018

Telus

• Led workshops, presented to key stakeholders, and discussed project processes and strategies.

• Collaborated with business stakeholders to collect, confirm, and document the existing state (capabilities, business process, and pain points) as well as the to-be state (capabilities, business process, and change impacts).

• Managed stakeholder expectations consistently and worked with project stakeholders to determine the most accurate and suitable definitions of scope, quality, and priorities.

• Ensured that organizational benchmarks and best practices for business analysis are followed throughout the lifecycle of the project.

• Developed Functional specification documents for system upgrades.

• Analyzed and documented the "Current State" and "Future State" processes and meticulously walked through all activities and processes.

• Used Visio, mapped out current process flows and future processes.

• Contributed to design reviews with the project team.

• Backed testing by documenting key scenarios and collaborating with the QA team.

• Created Test Case scenarios for all actions, which were then utilized to record process flow for JAD Session consensus.

• Communicated requirements and changes to the development team as needed, and tracked the whole development and testing process.

• Participated in User Acceptance Testing to ensure that stakeholders' needs were met.

• Worked with the IT team to translate business requirements into functional specifications, review solutions, and oversee the UAT process.

• Worked with operations to evaluate new procedures, templates, and training materials. EDUCATION & CERTIFICATION

• Bachelor of Architecture Navrachana University, Vadodara, Gujarat, India -2017

• IIBA Entry Certificate in Business Analysis (ECBA) - 2020

• IIBA Agile Analysis Certification (AAC) - 2021

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