ANDREA A. CARO

Great Falls, VA ***** Wilmington, NC 28405 703-***-**** adydis@r.postjobfree.com LinkedIn ORGANIZATIONAL TRANSFORMATION AND ENGAGEMENT LEADER SUMMARY

Organizational Transformation and Engagement Leader with 15+ years of experience providing change management in industries including a Fortune 500 Financial company, Capital One, and multiple management consulting companies in international banking, governmental, sustainability, and pharmaceutical. Experience includes driving and influencing cultural initiatives that inspire organizational growth, enabling organizations to collaborate and foster diverse and inclusive work environments, and develop strategic programs processes. Acknowledged for possessing strong leadership qualities, outstanding communication and problem solving skills, and strong judgment. CORE COMPETENCIES

Project Management Diversity and Inclusion Change Management Organizational Development Learning & Development Talent Management Program Management Leadership and Coaching Workforce Enhancement Strategic Planning Process Improvement Culture Strategy Personnel Policies Development Training Microsoft office Google Workspace Jam Board Hiring Talent Management Leadership Development Compensation and Benefits Parental Leave Bilingual: Spanish/English

PROFESSIONAL EXPERIENCE

Capital One, McLean VA 7/2022 - Present

Senior Organizational Change Management Lead

Serves as a change management expert and provides leadership, mentoring, and direction to business leaders and stakeholders for high impact projects across multiple business functions. Partners with lines of business to implement processes, technology and products and achieve user adoption.

Accomplishments include:

● Stood-up and led a Change Network to include leaders and champions that developed and implemented a strategic plan and imperatives in 5 months. AAC Consulting LLC, Great Falls, VA 3/2020 – 06/2022 Managing Director

Led company providing transformation and organizational change management coaching, guidance and support to the senior levels at Navy Federal Credit Union (NFCU,) and governmental agencies. Assessed processes and developed best practices for workforce planning and skill-based talent management.

Assignments included:

Led OCM/Strategic Communications for IT Program Management Office (PMO) for Peraton, a provider of communications, space, and technology solutions. Engaged C-Suite to drive awareness and user adoption for new IT infrastructure to include engagement of stakeholders supporting internal infrastructure and clients.

Developed OCM strategy, vision, and benefits and set up Change Leaders Network. Developed guidance for strategic communications to include newsletters, town halls, FAQs, migration readiness, and executive messaging.

Served as OCM expert and developed and delivered Strategy, Roadmap and Communications Plans. Plans provided guidance, methods, tools and support for users and stakeholders of the department’s integrated Financial and Acquisition Management System (iFAMS). Accomplishments include:

● Developed OCM strategies that resulted in shared vision by senior leaders and sponsors.

● Achieved user buy-in on IT Infrastructure which was successfully implemented with high survey approval results.

● Identified 3 emerging technologies to increase pedestrian awareness and decrease pedestrian accidents at railroad crossings.

Inter-American Development Bank (IDB), Washington D.C. 4/2019– 4/2020 Human Resources Executive / Lead Specialist – IDB Invest Advised the Senior Management Team (SMT) of IDB Invest how to attract and retain a diverse and high potential workforce. Assessed the impact of organizational/human resources changes on performance, efficiency, and employee retention/satisfaction. Managed and coordinated HR Operations including, diversity and inclusion and change Management.

Accomplishments include:

● Developed a career development strategy which linked incentives such as variable pay to recognize performance.

ICF, Fairfax, VA 8/2015 – 3/2019

Organizational Development Consultant

Project lead for the development and execution of Strategic Planning to assist the organization with project operations and technical discussions about program goals, program status, and team contributions. Senior advisor and counselor for Human Resources activities. Accomplishments include:

● Developed processes that resulted in global project collaboration which resulted in improved performance of program initiatives.

PA Consulting Group, Arlington, VA 8/2014 – 9/2015 Principal Consultant

Drove the development and execution of change management strategy and plans for commercial organizations to include Orlando Utility Commission (OUC,) International Monetary Fund (IMF,) and AstraZeneca.

Achievements include:

● Conducted an organizational assessment and needs analysis for OUC which resulted in a change management plan and strategy for an Oracle system implementation.

● Developed a strategic plan for IMF real estate assignments for project missions internationally to include a strategy, stakeholder assessment, and recommendations regarding the allocation of real estate and management for IMF overseas employees. Booz Allen Hamilton, Herndon, VA 7/2011 – 5/2013

Lead Associate

Coached senior leaders on the development and execution of business "As-Is" processes, Standard Operating Procedures (SOPs) and Concept of Operations (CONOPS). Promoted unique client tradecraft to customers and engaged internal and external stakeholders to increase knowledge of client capabilities and foster collaboration within the community. Accomplishments included:

● Assisted with the development of a formal strategic plan to identify the mission and direction of the services provided by the program. Established a change strategy regarding the successful delivery of program services.

● Enhanced performance management and process improvement initiatives, guided and coached the leadership team on business process re-engineering and implementation of best practices. PricewaterhouseCoopers, LLP, Washington Federal Practice, McLean, VA 5/2008 – 7/2011 Manager

Led the development of organizational change management plans and communications strategies and activities to assist clients with IT systems deployment and transformation. Conducted an Organizational Assessment for a $10B acquisition organization; analyzed how a PMO executed the management of assigned program roles and responsibilities.

Accomplishments include:

● Ensured governance was adopted for the IT systems transformation to include a change management plan and decision-making matrix.

● Eliminated duplication of efforts and raised efficiencies in the restructuring of acquisition organization.

Capgemini Government Solutions, Herndon, VA 12/2006 – 5/2008 Manager

Implemented project management methodologies and served as a human capital specialist to successfully collaborate with stakeholder groups in creating competency models that supported human capital process areas of recruitment, hiring, and talent development. Accomplishments include:

● Increased the percentage of top performers in the organization by implementing talent management and succession planning programs.

EDUCATION & CERTIFICATIONS

Virginia Tech, Blacksburg, VA

M.A. Education/Curriculum and Instruction

B.A. Spanish/Sociology; Minor in Psychology

Change Management Advanced Practitioner (CMAP) Certification, Georgetown University, Washington D.C. Microsoft Project 2013 Certification, KnowledgeHut Solutions, Reston, VA Human Capital Strategist Certification (HCS), Human Capital Institute, Washington D.C. SAFe Program Portfolio Management, SAFe Agile Academy, Gaithersburg, MD Project Management Certification Program, George Washington University, Washington D.C. Lean Six Sigma Greenbelt Certification, PWC, McLean, VA

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