Customer Service Data Entry

Kineetra Brewer

Louisville, KY *****

adydii@r.postjobfree.com

+1-502-***-****

Organized and dedicated with proven track record of providing exceptional customer service in fast- paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work Experience

Data Entry Specialist

Ahead Human Resources/Conco - Louisville, KY

November 2022 to May 2023

· Entered alphanumeric and numerical data into databases with speed and accuracy using 10-key pad/ keyboard.

· Entered data into various systems accurately using Microsoft Office applications such as Excel and Access.

· Verified accuracy of data entered into system to produce error-free reports.

· Scanned documents and saved in database to keep records of essential organizational information.

· Followed established procedures to enter and process data correctly.

· Performed other administrative duties per supervisor request. Resource Specialist

Adecco/Kentucky Career Center - Louisville, KY

November 2021 to October 2022

· Assisted customers with filing unemployment insurance claims accurately and registration for government identification systems.

· Provided assistance with requesting weekly benefit payments and uploading documents to account portal.

· Distributed educational documents to customers regarding unemployment filing process. Front Desk Receptionist

All Around Healthcare - Louisville, KY

March 2021 to October 2021

· Coordinated patient scheduling, check-in, check-out and payments for billing.

· Utilized insurance portals to verify patient eligibility and to determine co-pay and deductible payments.

· Processed patient referrals and obtained pre-authorizations to/from outside medical facilities for services and procedures.

· Ran KASPER queries in compliance with government and practice protocol.

· Performed various administrative tasks by filing, copying, faxing documents, maintaining patient intake forms and processing medical records requests.

· Adhered to strict HIPAA guidelines to protect patient privacy. Denials Resolution Specialist

Conifer Health Solutions - Louisville, KY

June 2016 to November 2019

· Identified claim denials by reviewing ERA’s/ EOB’s and implemented measures for resolution.

· Resolved medical claims by performing corrective actions or initiating appeals process.

· Reviewed provisions of payer contracts to determine patient’s medical coverage.

· Resubmitted claims after editing or denial to achieve claim payment.

· Performed contractual adjustments, small balance and claim denial write-offs to reduce A/R.

· Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.

· Coordinated with internal departments by delegating accounts to resolve payer issues.

· Made contact with insurance carriers for outstanding claims, underpayments and appeals follow-up.

· Maintained strong knowledge of basic medical terminology to better understand services, procedures and medications.

· Documented medical claim actions by completing forms, reports, logs and records. Education

GED

Kentucky Adult Education - Louisville, KY

March 2000 to April 2000

Certificate in Medical Office Specialist

Decker College - Louisville, KY

Skills

• Patient assessment

• Microsoft Excel

• 10 key typing

• Customer service

• Intake

• Adult education

• Organizational skills

• Medical scheduling

• Microsoft Office

• Administrative experience

• Filing

• Cerner

• Proficient in MS Office (Word, Excel, Access, Outlook)

• Strong analytical, problem solving and creative thinking skills

• Data entry

• HIPAA

• Databases

• Experienced in Epic

• Effective written and verbal communication skills

• Medical terminology

• AS400

• Time management and organizational skills

• Medical records

• Microsoft Access

• EMR Systems

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