Regina M. Bradley

Smithsburg, MD ***** 240-***-**** adydho@r.postjobfree.com linkedin.com/in/regina-bradley-Gina

LOAN PROCESSING MANAGER

Detail oriented Mortgage Professional with significant experience in the mortgage industry. Proven track record of successfully providing outstanding customer service, supervising and coaching employees, streamlining processes, and optimizing productivity. In-depth knowledge of loan origination, underwriting, documentation, and regulatory requirements. Strong analytical and problem-solving abilities, coupled with exceptional organizational and communication skills. Dedicated to delivering exceptional results and driving operational excellence.

KEY SKILLS

Loan Processing Management Loan Origination and Underwriting Regulatory Compliance Team Leadership and Performance Management Process Improvement and Efficiency Enhancement Documentation and Record Keeping Quality Assurance and Risk Mitigation Relationship Building and Collaboration Customer Service Excellence

PROFESSIONAL EXPERIENCE

Wells Fargo Home Mortgage, Frederick, Maryland Feb. 2001 – Jun. 2023

Loan Processing Manager, Jun. 2021 – Jun. 2023

Led and oversaw activities of a loan production team of loan processors that handled conventional purchase and refinance loans for our Wealth Management Clients using the CORE system. Accountable for ensuring quality customer service is provided to both internal and external customers. Maintained consistent customer service satisfaction scores of greater than 95% on a monthly basis.

Monitored individual team member’s pipelines and identified any issues or concerns. This included involving all affected parties to determine the solutions, then obtaining and communicating the resolution.

Provided support to the processing, closing, underwriting and sales team by reaching out to customers or other lines of business to escalate requests in order to meet the appropriate deadlines.

Utilized pipeline management skills and reporting to ensure that all loans met the closing deadlines. Through the reporting identified loans that were on track or off track and helped problem solve with the team to determine concerns and how to resolve them.

Maintained a close relationship with our national sales partners by attending sales meetings and providing pipeline updates and status of loans.

Worked across various lines of business to ensure that processes and procedures were accurate and up to date. Communicated and implemented any new changes to the team.

Lending Manager (Temporary Assignment), Jan. 2021 – May. 2021

Led and oversaw the daily activities of a team of leaders and reviewers to ensure that all of the small business loan applications were being reviewed and completed daily. Managed the daily pipeline, reviewed and provided updates to the leaders of each individual team in a virtual environment and across all time zones. Completed quality reviews with the leaders so they would cascade to their individual reviewers.

Ensured that the loans were being prioritized on a first in and first out basis.

Provided daily feedback and updates to the team leaders.

Contributed to ensuring that loans met the requirements of the Paycheck Protection Program based on guideline set by the Small Business Association.

Executed planning, organizing, and directing managers and staff in accomplishing business goals.

Provided additional support for escalated issues by completing the research required and adding the feedback into the open ticket.

Regina M. Bradley 240-***-**** Page 2

Loan Servicing Manager, Feb. 2014 – Dec. 2020

Led and oversaw the daily activities of a team of more than 20 people, which included monitoring pipelines daily to ensure completion. Managed pipeline, reviewing aged cases with team members for potential escalations. Maintained quality customer service to both internal and external customers.

Contributed to various projects as a subject matter expert to provide feedback and updates for all our maintenance procedures.

Ensured that current processes and procedures were up to date. Worked with several support staff to recommend updates and implement changes.

Managed staff through a virtual environment while continuing to maintain the required results and providing feedback as necessary.

Managed a daily pipeline of more than 500 tasks that needed to be assigned and completed daily.

Completed daily quality reviews of employees’ work to ensure they were completed correctly and provided feedback for any errors and how to resolve.

Loan Processing Manager, Jan. 2012 – Dec. 2013

Led and oversaw activities of a loan production team of loan processors and loan closers that handled Conventional, FHA and VA as well as some state specific bond programs using the CORE system. Accountable for ensuring quality customer service was provided to both internal/external customers.

Monitored individual team member’s pipelines and identified any issues or concerns. This would include involving all affected parties to determine the solution, then obtain and communicate the resolution.

Provided support to the processing, closing and sales team by reaching out to customers or other lines of business to escalate requests in order to meet the appropriate deadlines.

Utilized pipeline management skills and reporting to ensure that all loans met the closing deadlines. Through the reporting identified loans that were on track or off track and problem solved with the team to determine concerns and how to resolve them.

Maintained a close relationship with sales partners by attending sales meetings and providing pipeline updates and status of loans.

Worked across various lines of business to ensure that processes and procedures were accurate and up to date. Communicated and implemented any new changes to the team.

Additional Relevant Experience

Wells Fargo, Frederick, MD

Compliance Specialist – Responsible for reviewing and providing feedback on compliance documents to ensure they met all company and federal requirements. Provided training on any new compliance regulations.

Wells Fargo, Frederick, MD

Consumer Loan Underwriter – Responsible for reviewing new files and issuing approval or denial for conventional loans.

Wells Fargo, Frederick, MD

Loan Processor – Maintained and managed a pipeline of more than 50 loans of conventional, FHA, VA and Bond loans.

Wells Fargo, Frederick, MD

Loan Closer – Prepared closing documents for all loan types.

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