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Customer Service Full Time

Location:
Philadelphia, PA
Posted:
July 18, 2023

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Resume:

Stacey Deubel

*** *** ***** ****

East Windsor, NJ 08520

973-***-****

adydh8@r.postjobfree.com

Objective: I am seeking a part/full time position, remote or in the office of a payroll department or payroll processing company. Also interested in customer service solutions. I possess a strong attention to detail, along with analytical skills, this type of job has always been rewarding to me.

SKILLS

ADP online Pay Services EV4 and 5

Microsoft Office Suite savvy

QuickBooks

AS/400 Mainframe System; DOS Driven

3270 Mainframe

SAP – Business Solution Software

Ability to quickly adapt to and support home-grown applications (DOS-, Windows, and Linux-based)

Excellent telephone communication skills

Outstanding written and oral communication skills

Excellent customer satisfaction

MAXIMO

Ceridian

UltiPro

WORK EXPERIENCE

Self Employed – February 2016 to Present

Stay at home Parent. New Jersey

oManaging full time care for a special needs child on the autistic spectrum

oParticipated in Board of Education committee meetings to establish an Individual Education Plan which ultimately enabled him to graduate as an A and B student.

oCoordinated through face to face or virtual meetings with Physicians and therapists.

oManaged dietary needs for a gluten free diet.

oManaged household expenses and budgets to keep in-line with needs for child.

oWorked with Parent Teacher Organization for fund raising.

oWorked in conjunction with the school staff to provide a calming environment.

oWorked with FSO to assist other parents in advocating for their special needs child’s needs.

oCompleted training on various diagnosed mental health issues through the state social work programs.

oCoordinated his continuing education and life skills training, which allowed him to move out on his own and establish employment.

Kaztronix Agency / Selective Insurance April 2014

Payroll Tax Specialist Branchville, New Jersey

oWithholding SUI, 940, 941

oFile all Federal, State and Local Taxes accordingly.

oReview and maintain data for 229 local taxes.

oReview and maintain date for 26 states.

oKeeping accurate records for payment made to all tax entities.

oProcess gross-up for bonus date for each payroll

oWork with internal and external customers

oEnter disability pay date into the payroll.

oSubmit vesting taxes off cycle.

oCreating spreadsheets with built in analysis.

oAssisting the Company to move all payroll data from in house to outside payroll vendor Ultipro.

Chemtrade – December 2012 to March 2014

Payroll Administrator, Parsippany, New Jersey

oProcess Canadian payrolls for hourly and salaried employees

oPay taxes for the Canadian payrolls that are processed.

oTransmit all ACH and taxes for payrolls processed daily.

oProcess payrolls for US and Canadian Location via Ultipro

oPay Union Dues and send required reports to Unions within the US

oTranslate Union Contracts to process the proper dues.

oWork together with HR to keep lines of communication open.

oBalance Tax Accounts Monthly

Prime Pay – June 2008 – May 2011

Senior Payroll Specialist, Fairfield, New Jersey

oProcessed 60 to 70 small to large payrolls weekly.

oIncorporated administrative processes and procedures into routine

oPioneered procedures to work in cooperation with 5 other offices.

oTrained and supported 250 web clients to process payroll

oProvided assistance to 15 co-workers to meet the clients’ deadlines.

oAssisted 300+ clients with database services.

Colorful Licenses, Ltd. − July 2007- January 2008

Executive Assistant / Office Manager, Jersey City, New Jersey

oManaged payroll and benefits processing for 150 plus staff

oPrepared profit and loss statements

oCoordinated international and domestic travel planning for executives

oOrganized calendaring and scheduling daily for Sales Team as well as executives

oManaged payroll and benefits processing for 150 plus staff

oComplied and analyzed financial information to prepare entries to accounts.

ADP −− April 2005 – July 2007

Implementation Specialist / Sales Administrator

Customer Service Supervisor, Parsippany, New Jersey

oProvided support to 10 plus member sales team.

oImplemented new payroll software rollouts.

oNew-client liaison

oAcquired tax data for payroll processing.

oAS/400 systems management and implementation

oTrained New Clients on the use of online payroll systems and HRIS system.

oAssisted New Clients with online input.

oPayroll EV3 and 4

Standard Parking −− January 2005 – April 2005

Customer Service Supervisor, Des Moines, IA

oOrganized Human Resources data management.

oManaged 15 cashiers and administered audits.

oExecuted computer repairs and upgrade rollouts.

oFunctioned as the Union liaison.

CitiGroup −− November 2001 – August 2004

Operations Specialist, Team Lead Specialist, and Account Specialist, Des Moines, Iowa

oCertified as a Fair Debt Collections Protection Act - FDCPA consultant.

oManaged high-volume customer service call center.

oManaged $3 million budget.

oIdentified system issues and discovered accounts that were inactive.

oLiquidated over $3 million in static and/or delinquent accounts.

oImplemented credit reporting procedures.

oGenerated credit, profit, and performance reports for high-level executives

oPromoted to Team Lead within 6 months of hire, and asked to oversee internal audits, settlements, and credit issues.

oKnowledgeable on SAS 70 – The statement of Auditing Standards

oNominated for performance awards 3 times.

EDUCATION

oNorth Iowa Area Community College

Associate Degree, Administrative Business

CERTIFICATIONS

oFundamental Payroll Certification − APA

oInteractive Leadership Certificate

oCoaching and Development Certificate

oInteractive Leadership Certificate

oTime Management / Business Writing

oFDCPA Certification Training

oTargeted Selection Training

oCustomer Service Certificate

oContinued Education for Management Innovations

oGovernment Security Clearance



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