Business Professional

Detail oriented business professional with experience working in a fast pace environment and managing multiple responsibilities. Recognized strengths include communication, quality, customer service, sales, collections, negotiations and strategic planning. Utilize keen analysis and insight to ensure decisions are made within the company policy. Ability to maintain a high level of professionalism and confidentiality when working with customers

Professional Qualifications

20 + years B2B Accounts Receivable

Management

Billing

Reviewing Contracts

Employee Trainer

Leader for multiple teams

Project Management

Six Sigma (Green belt)

Recruitment

Contract Reading

Commercial Credit Negotiating

Account Management

B2B

Relationship Building

Account Reconciliation

Research disputes

Office Management

Ecommerce Developed and Implement Processes and Procedures

Track and Trace

EDI

Train and Mentor

Database Management

Process Improvement

Payroll

Budgeting

Created SOP’s

Career Experience

Mode Transportation March 2019- July 2023 (Office closed in Memphis)

Finance Ops Analyst II

Evaluate clients’ credit data and financial statements in order to determine the degree of risk involved in extending credit and terms. Prepare reports to monitor payments and analyze clients’ records and use data to recommend payment plans when necessary. Set up all new accounts.

Achievements

Approve accounts with high volume credit limits

Process and approve applications for approval, denial, or condition

Process and approve accounts daily

Evaluate accounts daily to prevent credit risk and bad debt

Evaluate accounts daily to increase customer credit and to maximize sales

Review invoices daily to prevent wrong sales or billing information

Work with other departments to ensure all accounts are linked to correct Sales and Territory to prevent credit and debit reversals

Hunter Fan Company July 2014 – April 2018

Credit Department Manager

Provided direction and leadership to the credit department. Responsible for the ensuring client payments were received and applied accurately based on the invoices for all our customers. Lead various projects to develop and market company’s business. Reconcile differences between the invoice and the payment and resolve the differences in a timely manner.

Responsible for client communication and ensuring overall customer satisfaction by working with the client, marketing, legal and other areas as needed. Responsible for hiring employees and Performance Evaluations

Achievements

Cleared the Accounts Receivable Aging Report of hundreds of old debits and credits

Implemented a contingency plan for the critical functions of the accounts receivable team by ensuring everyone was successfully cross-trained.

Improved customer relations by implementing regular follow-up with clients allowing them to provide timely feedback on our services

Decreased overall past due percentage by 40 % within a 12month period

Decreased overall DSO yearly

Worked with Senior Management to implement new Credit Process for the new Industrial Division

As Project Leader, worked with IT to implement EDI (ACH)payments to eliminate receiving checks.

oSaved the company money by eliminating several cash application positions.

AS Hospitality dba Dexter Hospitality November 2013 – June 2014

Credit and Client Services Department Manager

Lead both Credit / Collections and Client Services Department. Developed and implemented procedures pertinent to the effective and efficient operation of the Client Services and Credit Department. Monitored programs and procedures to ensure on time delivery and customer satisfaction. Set performance standards to meet service goals of company. Crossed trained all employees in both Credit and Client Services. Coached client services team in order to ensure the achievement of high performance. Structured the training agenda for all department members.

Achievements

Created SOP’s for entire Department so allow employees to have a clear and precise outlook on what is expected

Empowered and cross trained all in employees to be able to keep production going when the department is short staffed

Achieved Departmental Goals that allowed employees to process all incoming orders daily

Decreased past due percentage by 40% and each it continued to decrease

Worked closely with Sales and other department to help maximize sales

Decreased bad debt over half by immediately addressing all chargebacks and debits within two days of hitting AR

Lead several project management teams to help prevent invalid debits and credits charged by customers

Successfully trained all employees in the company to use a paperless system to rid the company of unnecessary use of paper

Worked with IT to implement and train employees on several operations system for Client Services and Credit

Alleviated third party collection agency by creating a process that decreased past due rate and bad debit

Proudly lead teams that collectively learned to work together harmoniously

Contribute to helping employees receive a bonus after not receiving one in four years

AS Hospitality dba Dexter Hospitality October 2004 – November 2013

Manager, Credit and Collections

Manage all credit and collection functions for the business. Performed credit checks and approved all credit limits for new customers while providing alternatives for high-risk companies. Coached and mentored customer service representatives and generated positive team dynamics through strong leadership, organization and interpersonal skills. Spearheaded the development, improvement and refinement of credit policies, procedures and strategies to enhance the company's risk management.

Achievements

Successfully rebuilt the Credit Department by hiring new staff to cover Credit. Collections and Cash Application Duties

Achieved goal to decreased past dues and DSO that helped all employees to receive a 15% bonus

oThe company hadn’t received a bonus in two years prior to me being employed

Lead Six Sigma team as a Green Belt to decrease number of credits on defective credits and returns

Created processes and procedures that help lead the department to meet company goals yearly

Created reports to monitor aging to prevent unworthy orders to ship

Met with team weekly to get updates and provide directions

Achievements lead to a promotion as Director of Credit and Client Services Dept.

Remington College July 2014

Memphis, Tennessee Adjunct Instructor

Planned, prepared, and conducted introductory Microsoft Applications course to Remington’s newest students. Created, organized, and instructed a course manual to acquaint students with the usage of all Microsoft Applications; specifically, Word, Excel and PowerPoint. Initiated interactive activities that furthered understanding and created a positive learning environment. Encouraged students to achieve their goals through open communication, positive feedback, and support.

Achievements

•Achieved a 100% passing rate

•No student failed

Technical Skills

MS Excel, PowerPoint, Word, & Outlook, QuickBooks, SharePoint, ADP Payroll system, I-9 Verification, Background Screening, Oracle, SAP, Workday, HRPay, Peoplesoft, JDE/WMS, Cognos, Monarch, Paperwise, FanConnect, Delta VII and Sales Force, Fixibly, OnGuard, DAX, Getpaid, Cforia

EDUCATION

Master of Art in Business Administration

Magnum Cum Laude

Webster University

Saint Louis, Missouri

Bachelor of Business Administration with Honors Distinction

LeMoyne-Owen College

Memphis, Tennessee

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