Manager / Merchandising / Beauty / retail / restaurant
Resume:
Shana Golden
Crockett, TX *****
**********@*****.***
15+ years in restaurant & bar industry and a cosmetologist with a background in retail sales & management, restaurant/bar management and customer service. Exceptional organization, creativity and time management skills. Able to work well in high volume and hectic situations as well as able to entertain while slower volume times.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Merchandising
Tractor Suppy Company - Crockett, TX
February 2023 to Present
I work for multiple stores. I am responsible for resetting the entire store to planogram and maintain any changes or updates for visual, flow, and vendors.
Makeup Artist / Beauty Expert
Macy's Impulse Beauty - Houston, TX
October 2018 to August 2019
Lead makeup artist and top performer
Creative Director/MUAH and Co-Owner
Focus Pocus - Houston, TX
January 2014 to January 2014
Communicated all client reservations to appropriate staff. Followed through with client requests in a timely manner. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Maintained a solid knowledge base of all spa and resort products and services. Restaurant General Manager
Hooters of America - Los Angeles, CA
January 1999 to December 2008
Interviewed job candidates and made staffing decisions. Managed staff of 60 FOH staff and 25 BOH staff and 2 assistant managers Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated situations.
Hired, fired trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments.
Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.
Store Manager
Origins / Estee Lauder - Los Angeles, CA
October 2002 to September 2005
Interviewed job candidates and made staffing decisions. Managed staff of 10 sales associates and 1 assistant manager. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.
Primary Makeup Artist and Style Coordinator
Maintained a solid knowledge base of all spa and resort products and services. Prepared first time guests over the phone for their selected services. Met with the fashion director to discuss the required poses, movements and persona to be portrayed. Analyzed skin condition and made appropriate product recommendations. Handled busy schedules and stayed on top of key deadlines. Carried out administrative tasks, including product inventory checks, charting and consultations. Education
Associate in Business Management
UCLA - Los Angeles, CA, US
August 2004 to April 2006
Skills
• OPERATIONS MANAGEMENT
• TRAINING (2 years)
• Medical Insurance
• Management (7 years)
• Bartender (10+ years)
• Computer Skills
• Customer Service
• Excel
• Receptionist
• Sales
• Time Management
• Customer Service Skills
• Microsoft Word
• Sales Experience
• Facilities Maintenance
• Makeup Application
• Store Management Experience
• Profit & Loss
• Assistant Manager Experience
• Retail Management
• Purchasing
• Merchandising
• POS
• Cash Handling
• Guest Services
• Inventory Control
• Serving Experience
• Microsoft Windows
• Software Troubleshooting
• Computer Networking
• Help Desk
• Leadership
• Restaurant experience
• Budgeting
• Payroll
• Restaurant Management
• Troubleshooting Employee training and development Excellent team player Airbrush makeup artistry Multi-operations management Spa retail sales Customer-focused Certifications and Licenses
TABC Certified
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