Customer Service Data Entry
Resume:
Stacy Coco-Curry
Stacy Coco-Curry
Paige, TX ****9
adyd9z@r.postjobfree.com
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Professional Summary
Highly adaptable and experienced healthcare management professional with 22+ years of experience. Within those years I have gained valuable transferable skills in relationship building, strategic planning, and project management. Skilled at engaging with diverse populations and building long-term relationships with clients. Offer advanced expertise in healthcare administration and policy interpretation in a rapidly growing, changing healthcare environment, and am experienced in most widely used computer software, databases, healthcare terminologies and documents processing. I have a strong track record of quickly learning and adapting in new and complex situations. I am eager to leverage a diverse range of talents in new and engaging professional settings. I am also committed to lifelong learning in personal developments.
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Experience Signify Health / Population Health Manager, Austin, TX September 2016 - Present
● Guide clients/customers through transitional changes, communicate objectives and expectations, alleviate concerns and ensure procedural adaption
● Develop and Establish strong customer relationships in the Southwest and Great Plains regions which are consisted of multiple tax identification numbers (TINs), and Center for Medicare and Medicaid Services (CMS) certified number
(CCNs)
● Facilitate communication between the customer, IT, and other Signify Health team member
● Compile statistical data for monthly, quarterly, and annual reports accuracy and completion of customer status reports
● Collect, comply and manipulate data using computer software programs
● Coordinate and work closely with IT and other functions to ensure closed-loop follow up on all customer request
● Serve as the main point of contact for all between internal department on the status on customer performance
● Identify improvement opportunities and make constructive suggestions within the team
● Respond to customer service issues promptly and ensures timely escalation as appropriate
● Gather information from customers to identify their needs and documents/tracks resolution
Apria Healthcare / Branch Coordinator
March 2006 - August 2016, Austin, TX
● Gathered statistical data and analyzed reports used to increase revenue
● Promoted sales of medical equipment to customers/medical staff based on diagnostic needs
● Coordinate with Accounting Department on invoices and revenue reconciliation
● Facilitated internal meetings to improve daily processes
● Processed telephone orders by preparing patient paperwork
● Completed all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed
● Coordinated the delivery, supplies and services with appropriate personnel
● Accurately maintained files of all patients account profile information and referral source data
● Provided training of proper usage of medical equipment
● Quarantined medical equipment
● Resolved conflict resolution
MetLife / Claims Specialist/Integrated Disability Coordinator August 1999 — December 2004, Southfield, MI
● Initiated disability/death claims for General Motors (GM) employee population
● Corresponded/coordinated with external entities for assistance with accurate benefits disbursement
● Maintained legal documents for processing benefit payout
● Provided employee communication regarding benefit status ㅡ
Education Strayer University / Art Associate Business Degree Graduated 2018 Magna Cum Laude
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Awards Won two Employee Quality Achievement Awards
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