Customer Service High Volume

Demetria Esiyoma

678-***-**** https://www.linkedin.com/in/demetria-esiyoma-7b903937/

Alpharetta, Georgia adyd9u@r.postjobfree.com

Summary:

I am an accomplished full-cycle talent acquisition professional with over 11 years of experience in sourcing, screening, coordinating, interviewing, negotiating, and closing candidates in various industries such as IT, engineering, accounting/finance, telecom, customer service, retail, sales, healthcare, and more. Specializing in Inclusive hiring techniques, I am well-versed in managing multiple positions simultaneously in a high-volume, time-sensitive environment, always striving to meet clients' needs and exceed expectations.

Work Experience

Citibank, Atlanta, GA

Contract Recruiter December 2021- April 2023

● Collaborated with Risk Management and Global Wealth business hiring managers on sourcing strategies, expectations, timelines, deliverables, and other components of the recruiting/hiring process.

● Focused on the recruitment of Risk Analyst, Lending Officers, and Credit Risk Officers nationwide.

● Engage proactively with the prospective internal and external candidates.

● Provided end to end support, including screening, assessments, interviews, selection and hiring process for hiring talent.

● Use social and professional networking sites to identify and source candidates.

● Conducted phone screens and built strong candidate pipelines for incoming high-volume requisitions. TK Elevator., Atlanta, GA

Contract Recruiter August 2021- November 2021

● Responsible for posting jobs on internal/external job boards and monitoring and updating applicant flow.

● Focused on the recruitment of Manufacturing and Software Engineers, Sales Representatives and Project Managers.

● Partnered with human resources and the hiring manager to capture all aspects of the role to better source candidates that fit the position.

● Conducted intake calls with hiring managers to formulate a path forward on the recruitment plan for the specific position.

● Promoted inclusion by sourcing diverse candidates and development of pools for requisitions.

● Responsible for proactively sourcing candidates utilizing a variety of channels and networking.

● Initiated creative strategies to recruit active and source passive candidates.

● Coordinated and supported regional college recruitment efforts, including assisting in the development of branded collateral.

● Use social and professional networking sites to identify and source candidates

● Conducted phone screens and built strong candidate pipelines for high volume roles.

● Work closely with the recruitment team to develop recruiting strategies, processes and best practices in order to consistently improve the recruitment experience for both our candidates and hiring managers. Ames Taping Tools., Suwanee, GA

Contract Recruiter May 2021- August 2021

● Responsible for full cycle recruitment and onboarding from conducting initial interviews, testing and referring applicants for sales, retail, management, corporate, support, and warehouse positions nationwide throughout the company.

● Worked with hiring managers to extend written contingent job offers to candidates.

● Analyzed local markets to identify additional avenues for recruiting to increase the candidate pipeline.

● Coordinated with the Training Manager and Operations Administrator for new hire training initiatives.

● Oversaw the recruiting process for both exempt and non-exempt positions throughout the company.

● Facilitated communication between local and national employment and advertising agencies. 1 Page

Demetria Esiyoma

Comcast Atlanta, GA

Recruiting Coordinator 2 May 2017 – February 2020

● Processed requisitions and offers for multiple positions in several different states for the recruiters supported by the team.

● Handled the process for relocation packages and sign-on bonuses.

● Initiated backgrounds and drug tests through Carco, Escreen, and currently Cisive.

● Ensured compliance with federal, state, and local employment laws and regulations and reporting requirements.

● Collaborated with recruiters to ensure that all candidates have a seamless and positive hiring experience with Comcast. Recruiting Coordinator 1 June 2016 - May 2017

● Processed requisitions and offers for the Telesales department.

● Handled on-boarding documents such as Offers. I-9’s, W4 etc.

● Planned and executed recruitment and engagement events to bring in local candidates.

● Initiated backgrounds and drug tests through Carco, Escreen, and currently Cisive.

● Partnered with business leaders regarding process changes, issues, and strategies.

● Ensuring compliance with federal, state, and local employment laws and regulations and reporting requirements.

● Piloted process improvements and initiative programs.

● Managed high-volume recruitment process from initiation to completion.

● Organized and hosted bi-weekly orientations.

● Collaborated with recruitment and HR professionals to achieve hiring goals. Altegra Health Alpharetta, GA

Contract Recruiter July 2015- January 2016

● Recruited entry to management-level nationwide medical coders and on-site healthcare advocates.

● Developed talent pools through online sourcing, social networking platforms, employee referrals, networking events, cold calling, and other active sourcing methods.

● Posted job ads and updated frequently using internal databases, Monster, CareerBuilder, Indeed, LinkedIn, Job Science, and various other networking techniques.

● Processed on-boarding documents such as I-9’s, W4, etc.

● Initiated backgrounds and drug tests through clients such as TalentWise and Vericon.

● Conducted face-to-face interviews with potential candidates.

● Attended industry and community networking events, as well as organized and conducted job fairs to increase employer brand awareness.

● Trained recruiters on Job Science essentials and on-boarding processes.

● Identified and maintained relationships with targeted candidate pools.

● Managed relationships with hiring managers to understand staffing projections and ensure fulfillment of division business objectives.

Hire Dynamics Alpharetta, GA

Contract Recruiter December 2014- March 2015

● Facilitated the sourcing, screening, selection, offer, negotiation, closing, and administrative components involved in full-cycle recruiting for all positions assigned.

● Provided regular and timely feedback to hiring managers, team members, and vendors regarding candidates and search progress.

● Identified and cold-called new client opportunities in customer service and manufacturing fields.

● Utilized E-verify, processed I-9's, as well as all other on-boarding required paperwork for both legal and company-specific requirements.

● Identified, screened, and presented top passive and active talent to client companies.

● Managed the full-cycle interview, hire, and termination of employees, as well as handled unemployment disputes.

● Attended industry and community networking events to increase employer brand awareness.

● Identified and maintained relationships with targeted candidate pools.

● Managed high-volume recruitment processes from initiation to completion.

● Built effective working relationships with hiring managers and HR team members to provide counsel on best practices regarding recruiting strategy, legal issues, interviewing techniques, and salary negotiations. Hire Velocity LLC. (RPO) Atlanta, GA

Recruiter March 2012- December 2014

● Identified potential candidates utilizing sourcing techniques such as internet job boards, social networks, company referrals as well as cold calling.

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Demetria Esiyoma

● Managed high-volume recruitment process from initiation to completion - posted job requisitions, sourced candidates, pre-screened, scheduled interviews and offer preparation of possible Healthcare, Industrial, Customer Service, and Telecom candidates.

● Collaborated with recruiting and hiring managers to determine projected hiring needs and resources needed to achieve targeted goals.

● Maintained a calendar for appointments, scheduled interviews and meetings, and retrieved applications (Microsoft Outlook and Word) for employment managers and recruiters.

● Conducted daily administrative roles in building a successful and seamless transition on all aspects of the hiring process, for various staffing needs and initiatives.

● Manage and monitor open requisitions in the applicant tracking system (Taleo/Bullhorn/Peoplefluent).

● Establish contacts with qualified candidates to establish long-term relationships for future recruitment.

● Worked on assignments for clients such as Coca-Cola, Solar City, Airgas, N3 Communications, ACS, and Xerox.

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Relevant skills include:

Highly proficient in multiple computer software applications such as: Microsoft Outlook, Microsoft Office (Word, Excel, PowerPoint, Access), Google Suite, Sharepoint, ODIS iTools Technology, Applicant tracking systems (QuickBase, Jobscience, Bullhorn, ADP, TempWorks, Success Factors Sendouts, Workday, Taleo, People Fluent), and External IT. 3 Page

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