SAUNDRA V. JORGENSEN

**** ***** *** *****

Corpus Christi, TX 78418

361-***-****

adyd9r@r.postjobfree.com

JOB TARGET

Customer Service Representative, Data Entry – Remote

OBJECTIVE

To support division heads in accomplishing daily, weekly, monthly departmental goals.

SKILLS

Type: 60+wpm Verbal/Written Communication

MS Office & Outlook Auditing

Electronic and Paper Filing Customer Service

Financial Management Personnel Management

Office Supplies Inventory Management Inventory Management

Data Entry: 10k+ kph Office Equipment

Business Correspondence, Spreadsheets/Reports Meeting and Travel Arrangements

Meetings Minutes Positive Attitude/Team Player

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 02/2022 to Current

SWBC – Corpus Christi, TX

CSR in Loss Drafts department but also worked in Insurance Services, and TCCS departments. Receive inbound calls to provide stellar customer service by being friendly, professional, honest and accurate, listening intently, acknowledging/emphasizing with the customer, employing probing questions, and offering/implementing solutions making sure customer is satisfied. Utilizing multiple software programs to assist various clients.

INSIDE SALES/ADMINISTRATIVE ASSISTANT 03/2019 to 01/2022

Triplex, Inc. – Corpus Christi, TX

Utilize industry specific programs to create quotes/sales orders, calculate material cost/lead time for oil and gas products and equipment per customer specifications, quarterly warehouse/materials inventory count, resolve accounts payable and receivable issues, purchasing and receiving was part of daily routine, maintain accurate paper & electronic filing systems for over 1000 customers/vendors, answer/route incoming phone calls, make and follow-up on sales leads.

STORE MANAGER 05/2014 to 05/2017

Coastal Ace Hardware, LLC - Port Aransas, Texas

Open/close store, cash drawer/safe balancing, reconcile cash receipts, bank deposits, approve time-cards/payroll, customer service, assist patrons with project needs/special orders, inventory management, create/finalize purchase orders, communicate directly with store owner and members of management, personnel management (interview, hire, fire employees), conduct team meetings, employee training schedules, respond to customer inquiries and complaints, rotate advertisements and merchandise display areas and signage to reflect changes in inventory or promotion, direct and supervise employees engaged in sales, customer service, and weekly inventory tasks.

BUSINESS OWNER 02/2010 to 02/2014

Saundra's Transportation Services - San Antonio, Texas

Schedule/organize local/long distance courier services including deliver businesses payroll, confidential documents, transport passengers/pets from city-to-city and state-to-state, employment with courier service to deliver "Amazon" parcels (up to 70 lbs.).

ADMINISTRATIVE ASSISTANT 01/2009 to 12/2009

Satterfield & Pontikes, Inc. – San Antonio, Texas

Set up/maintain paper and electronic filing systems, operate office equipment (fax machines, copiers, and phone systems), spreadsheets, word processing, database management, answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals, maintain schedules and event calendars, prepare and distribute monthly pay applications/subcontractor checks, open/close purchase orders for job-site's office supplies/materials.

EXECUTIVE ASSISTANT 10/2006 to 08/2007

City of Corpus Christi Solid Waste Services - Corpus Christi, Texas

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors, prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software, answer/direct phone calls to appropriate parties or take messages, record meeting minutes, greet visitors, read and analyze incoming memos, submissions, and reports, general office duties (order supplies, maintain records management database systems, and perform basic bookkeeping work), make travel arrangements for executives, manage and maintain executives' schedules. (Temporary Position)

PRODUCTION/MAINTENANCE COORDINATOR 01/2000 to 10/2004

H.E.B. Photo Place - San Antonio, Texas

Daily team meeting minutes, daily "Production Plan", operate various equipment to process/develop, print, package and bill photo orders, report daily department service levels to upper management, work orders (scheduled PMs for production equipment), certify new hires in color theories, lighting and film developing technology, create prints according to customer specifications and laboratory protocols, quality control, set or adjust machine controls according to specifications, type of operation, or material requirements.

FABRICATION OPERATOR TRAINER 03/1990 to 03/1998

VLSI Technology, Inc - San Antonio, Texas

Meeting minutes, data entry, equipment operator (acid sinks, Thermco furnaces, spin-on-glass, microscopes, data collection, etc.), train new hires to operate equipment/tools in Semiconductor Manufacturing, monitor equipment performance, communicate with supervisors, engineers and maintenance techs, graph measurement data associated with operating equipment to control machinery within predetermined specifications, utilize standard preventative maintenance procedures, inspect materials, components, or products for surface defects and measure circuitry using electronic test equipment, precision measuring instruments, microscope, and standard procedures, etch, lap, polish, or grind wafers or ingots to form circuitry and change conductive properties, clean and maintain equipment including replacing etching and rinsing solutions and cleaning bath containers and work area, adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance, inspect finished products for health, safety, and environmental compliance and for quality and adherence to customer specifications.

EDUCATION AND TRAINING

St. Phillips College - San Antonio, TX

Business Administration

1997

GPA: 4.0

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