Sara Jane Isbister

Creative, Professional, Personable and Ambitious.

Indialantic, FL 32903

adyd98@r.postjobfree.com

+1-321-***-****

Looking for full-time, long term employment in the Melbourne/Brevard area, where I can apply myself as a reliable worker; One whom my peers and bosses can depend on. Personal Goals: putting my heart into everything that I do and giving my best effort, regardless of the task at hand.

A few Descriptive words that reflect who I am as a person and potential employee:

• Responible

• Honest

• Caring

• Dependable

• Reliable

• Motivated

• Patient

• Open-minded

• Level-headed/down to earth

• Virtuous

• Driven

• Talented

• Teachable

• Hard-working

• Prompt

• Trustworthy

• Ingenious

References:

Metro by T-Mobile store manager supervisor and coworker, Kelsey Birtch- 321-***-**** Previous private home care employer, Cody McCurdy- 321-***-****

Authorized to work in the US for any employer

Work Experience

Sales Representative

Metro by T-Mobile (authorized dealer) - Indian Harbour Beach, FL January 2022 to Present

Key holder

open and close store

Take stock of inventory every morning

Stock safe

Take payments/ handling money via cash register and the Metro computer interface Fluent in navigation of program used by Metro to complete all daily tasks I.e. taking payment, making sales, clocking in and out, changing phone plans, upgrading phones, creating customer profiles/accounts, managing/updating said profiles/accts, viewing quota stats, canceling service, adding service to byo phones etc.

Upselling whenever possible

Training new team members

Received company certificate of completion for their Training course (to become a qualified trainer) Suggest potential phones to customers based on their personal needs and budget in a way that is professional/non-judgmental

Light cleaning and upkeep of store

Help customers with any and all phone related questions/issues regardless of current and active service w Metro

Activate new phones w SIM card

Help set up new phones after activation I.e. move contacts/apps/memory from old phone to new one via backing up to Google account

Answer store phone calls and assist w what can be done via phone call Handle angry or upset patrons in a respectful manner Knowing if or when to call for help from law enforcement as worst case if customer gets out of hand or threatening but try to resolve the issue to the best of my ability without the need of back up Additional info about my work performance that I am proud of: Always Kept prompt, perfect attendance

Have not taken any sick or paid vacation days

Won an incentive cash prize after participating in a group exercise designed to improve our sales performance by implementing new strategies.

Used said exercises to Strengthen my personal sales technique and formed my own selling style that works for me and produces obvious positive results. Routinely Hit my sales quota of 20 phones and $700 in accessories week after week Was given a pay raise after first 8 months of employment. Put in at least 5 hours of overtime per week

Kept open availability on off-days for filling in

Was a reliable sub for absent coworkers if ever needed Barber

AMBIANCE Beauty and Barber - Melbourne, FL

January 2017 to January 2019

• Opened and closed shop

• Keyholder

• Handled money

• answered the phone and any questions clients had

• Scheduled appointments for clients

• Responsible for my own equipment and tools

• Took walk in clients as well as appointments for cuts and shampoos as well as traditional hot towel shaves.

• Skilled w the use of a straight razor as well as sheers

• Built personal good rapport with my clients.

• responsible for cleanliness of my own chair and treated my area as if it were my own mini barber shop.

• Kept instruments clean, disinfected and sanitized in accordance of Florida Law

• Built a large number of regular clientele

• Furthered my education by attending yearly workshops and hair conventions

• Promoted myself and my shop through use of social media, resulting in 20% increase in walk-in business Caregiver/Personal Assistant

Private Home & Personal Care - Indian Harbour Beach, FL January 2009 to May 2012

Cared for elderly Alzheimer’s patient. Helped her with all daily tasks as well as provided loving companionship and good company.

Was responsible for:

Grocery shopping

Driving her to doctor appointments

Kept note of future scheduled appointments

Dropping off/picking up prescriptions

medicating client and calling for refills at end of each med cycle. Keeping a daily progress log to report back to the family Light house work such as vacuuming, tidying, dishes and laundry Cooked client 3 health-conscience meals a day and several pots of hot tea per her request Walked and cared for her also elderly pet poodle

Very patient and caring towards the client even when they weren’t doing the same, and maintained professional, cool head at all times because of my good understanding of Alzheimer’s/dementia as a disease and what the symptoms look like. Gave genuine care and comfort 100% of the time. Became like family to my client and her immediate family, in which I stayed constant contact with to give daily reports of client’s condition (physically, mentally and emotionally) while maintaining healthy, professional boundaries.

Contact was made via phone conferences, face time and handwritten progress logs. Stayed on call on off-days and night time in case of emergency. Cared for elderly client until her passing in 2012 Manager and Sales Associate

Amika - Merritt Island, FL

January 2010 to March 2012

• Opened and closed physical location

• Greeted customers in a friendly and excited manner

• Had expert knowledge of my products and how to properly use and care for them

• Would learn everything possible about new products introduced to our store

• Negotiated pricing with customers for purpose of closing a sale

• Advertised our hair products by performing live demonstrations on potential customers

• Made my customers believe without doubt that they were purchasing the highest quality products available (because they were!)

• If product was purchased without demonstration, make sure that they know how to use said product by offering a quick “how to” demo and show them less known tricks the product was capable of

• maintaining a personal appearance that represented our product and modeled the desired “look” that our products could provide

• Handled cash and other types of payment

• dropped cash every night at the bank after closing

• Kept record of sales manually in a ledger

• Exercised basic mathematics skills

• Exercise great communication and customer service skills

• Took stock of inventory.

• Restocked and organized merchandise

• Became certified trainer by completing required training

• Trained new employees and encouraged them to upsale when ever possible.

• Worked my way up to manager of my location

• Hired sales associates for my location

• responsible for letting go of less enthused/low functioning team members in a respectful and professional manner

• Managed a small team of sales associates and motivated them to reach beyond their personal sales goals

• Held meetings to discuss profit and Loss and to further motivate my employees

• Kept store clean, orderly and attractive

• Hit personal and store sales quotas

• Built rapport with patrons and had a large number of repeat-customers

• Created weekly schedules for entire team

• Filled in for call outs and no shows.

• Assisted an average of 30 customers per day

• Answered customer questions

• Communicated with Potential and repeat customers over the phone

• Responsible for resolving all customer complaints

• Handled returns and exchanges

• Maximized sales transactions

Education

Specialty trade in Barber sciences

Ambiance Beauty & Barber Academy Inc - Melbourne, FL March 2015 to April 2016

Associate's degree in General Studies

Eastern Florida State College - Melbourne, FL

August 2007 to May 2010

Skills

• Hair Styling

• Upselling

• Makeup Application

• Retail Sales

• Shipping & Receiving

• Body Waxing

• Merchandising

• Computer Operation

• Packaging

• Order Picking

• Dermabrasion

• Cash Handling

• Cleaning Experience

• Manager Experience (2 years)

• Computer Skills

• Communication Skills

• Inventory Control

• Serving Experience

• Microsoft Word

• Dementia Care

• Personal Assistant Experience

• Alzheimer's Care

• Home Care

• Laundry

• Caregiving

• Meal Preparation

• Senior Care

• Food Preparation

• Store Management Experience

Certifications and Licenses

Barbering License

Lymphatic drainage certification

Present

Microdermabrasion treatment certification

Present

Food Handler Certification

Driver's License

Present

Valid and insured

Contact this candidate