SUMMARY: Highly motivated military who works well within a team and has impeccable customer service. A punctual, professional, detail-oriented individual who loves and is willing to work hard, to truly support the mission.

MILITARY EXPEIENCE:

United States Navy 1980 Aug - 1982 Feb

Ammunition specialist

PROFESIONAL EXPERIENCE:

Citi-Bike Jun 2021 – Nov 2022

Valet Manhattan, NY

Picked up passengers at prearranged locations, and updated vehicle reports regularly.

Reported bikes that needed tire changes, and general maintenance.

Treated passengers in a friendly, professional manner.

Coordinated valet parking assignments with other valets and the valet team lead.

Worked to make sure that customer's bikes were returned to them as fast as possible Watched closely for the actions of other valets.

Provided valet parking services throughout New York city.

Provided excellent customer service; protected the company bikes from damage while parking them.

Aerotek INC. Nov 2018 – Mar 2021

Maintenance New York, Ny

Performed various maintenance tasks, such as: utilize various power and hand tools such as hammers, hoists, saws, drills, wrenches, precision measuring instruments and electrical testing devices.

Carried out preventive maintenance measures to ensure that equipment and building systems remained operable and in good condition.

Troubleshoot and diagnose electrical and mechanical malfunctions making use of available documentation as necessary.

Performed pipefitting tasks such as: o measuring, cutting, threading, and assembling new piping for air, gas, and water.

Routine refinishing of building and grounds, including applying primers and/or sealers to prepare new surfaces for finishing.

Cover surfaces with drop cloths or paper as needed to protect surfaces during painting or filled cracks, holes or joints with caulk, putty, plaster, or other fillers as needed.

Applied paint, stain or varnish or other finishes to equipment, buildings, and grounds as needed using brushes, spray guns and rollers.

Calculated required materials needed and estimated cost based on field measurements or work orders.

Read work orders or receive instructions from supervisors or homeowners to determine work requirements.

Maintained existing landscaping by pruning, mulching, gathering, and removing litter.

Big Bus Tours Apr 2015 -Oct 2018

Ticket agent/ Tour Guide Manhattan, NY

Successfully passed NAI Certified Interpretive Guide Course (32 hours). Once certified, keep, and maintain active CIG certification (40 hours, every 4 years of continued Interpretive Education).

Provided for the safety of all clients and adhered to all Risk management policies while performing tasks.

Driven village taxi service as scheduled by dispatch.

Always utilized proper radio communications.

Maintained cleanliness of assigned vehicle.

Built a repour with our call center, assisting in facilitating their job and making their task easier.

Stan Massey Mar 2012 - APR 2016

Home Improvement Manhattan, NY

Cleaned houses, paint, and prepare houses for viewing and move-in.

Installed housing appliances and window sealers.

Cleaned outs Skills Used Equipment operator.

Repaired and remodeled homes.

Performed various repair and maintenance duties for commercial and residential locations including interior and exterior painting, roof, and gutter.

Performed follow-up customer satisfaction reviews to identify opportunities to improve services or procedures.

Performed duties of electrician, carpenter, or general construction worker as needed.

McDonald’s Jun 2012 – Jul 2013

Prep - Cook Monticello, NY

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Maintained a skilled kitchen staff by properly coaching, counseling, and disciplining employees.

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Actively involved in cost control, sanitation, menu development, training, recruitment, private dining, and catering.

Led shifts while personally preparing food items and executing requests based on required specifications.

Regularly interacted with guests to obtain feedback on product quality and service levels.

EDUCATION:

High school diploma

Parkland senior High School – Winston Salem, NC

1976-1980

SKILLS & CERTIFICATIONS

Good interpersonal skills and communication with all levels of management

Valid driver’s license / Clean driving record

Active listening

Customer service

Interpersonal skills

Leadership

Management skills

Problem-solving

Time management

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