Customer Service Human Resources

Skills- Plan, organize, and coordinate prevention activities and presentations, including training, workshops, assemblies, public forums, and safe and drug-free activities.

Completed Community Readiness Assessments, surveys, and data collection relative to program requirements.

Network and coordinate program services with appropriate community contacts.

Worked closely with staff members and members to enhance curriculum studies and bring new ideas to students.

Demonstrated solid understanding of individual needs and concerns, allowing for successful implementation of prescribed instructions.

Transporter of Products

Transportation Driver for People

Premier Collection – Detroit, MI 2/2016-3/2020

Apply strategic planning, prioritization, and customer service skills toward consistently achieving critical deadlines while maintaining high quality standards.

Provided excellence in customer service to enhance customer loyalty and reputation of the institution.

Provide outstanding customer service with a professional demeanor with working knowledge of hospital operations.

Organizing and managing deliveries

Ensuring safety when loading and unloading

Completing paperwork related to deliveries

Volunteer History

Building Leaders of Color

NMAC, formerly known as the National Minority AIDS Council- Detroit, MI 4/2021

Leadership Development for community engagement including defining traits and characteristics of leaders

Developing a community lens on the forms of stigmas including enacted and layered stigma

What are and how to use health numeracy, measurement tools, and patient support tools for planning

Developing skills to effectively be engaged in surveillance, evaluation, calculations, data analysis, and performance measurements as a community leader

Increase knowledge of the Ryan White HIV/AIDS Program and other planning bodies for involvement

Identifying meaningful opportunities for involvement

Develop individualized action goals and goal statements for seeking leadership opportunities

Nomination, Members and Bylaws

Southeastern Michigan HIV/AIDS Council – Detroit, MI 3/2018-Current

Implements the open nominations process includes recruitment of the Planning Council members for future Mayoral appointment

Focuses on the governance/bylaws of the Planning Council

Tolan Park Community Advisory Board

Wayne State Physician Group – Detroit, MI 2018-Current

Volunteers for and willingly accepts assignments and completes them thoroughly and on time

Stays informed about committee matters, prepares for meetings, and reviews/comments on minutes and reports

Analyzes the current Advisory Board skills and areas for improvement as well as anticipates the future needs

of the Board

Plays a leading role in fundraising activities

Participates and serves on at least one Advisory Board Standing Committee

Represents a segment of the population to ensure that all perspectives are included

Wayne State Quality Management Committee (Consumer)

Wayne State Physician Group – Detroit, MI 2018-Current

Oversight of the QI activities to ensure compliance with contractual requirements, federal and state statutes and regulations

Annual development of the QIP description and work plan incorporating applicable supporting department goals as indicated

Prioritization of quality improvement efforts, facilitation of functional area collaboration and assurance of appropriate resources to carry out QI activities

Adopts clinical practice guidelines to promote appropriate and standardized quality of care; monitors clinical quality indicators (such as peer review outcomes, quality of care tracking, etc.) to identify deviation from standards of medical management; and assists in formulation of corrective action, as appropriate

Business Owner /Sales Representative – Detroit, MI 2008-2014

Candy and Clothes

Maintaining relationships with vendors and suppliers in order to provide high-quality products and services to customers

Managing day-to-day operations such as accounting, human resources, and marketing

Developing and implementing business plans for the future of the company

Managing the financial aspects of the business such as budgets and cash flow

Meeting with clients to determine their needs, interests, and motivations

Interacting with contractors and vendors to manage projects

Education

SEMHAC Project Leap Detroit, MI 2019

High School Diploma - Detroit, Michigan 1970

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