Customer Service Representative

KIERA SAMPSON

*******.******@*****.*** l 304-***-**** l Scott Depot, WV 25560

Summary

Outgoing with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboards, and tackling requests made by staff. Friendly and respectful with a positive attitude that creates a warm and inviting atmosphere.

Skills

- Attention to Detail - Strong Work Ethic

- Problem Solving - Multitasking

- Time Management - Responsible

- Communication - Leadership

- Flexibility - Teamwork

- Organization - 86WPM

Experience

Concentrix

Remote

Customer service representative 12/2021-05/2022

-Take phone calls or IM chats, help customers to resolve issues quickly, keep notes on each customer phone call.

Rolling Meadows Place l Scott Depot, WV l 304-***-**** Caregiver 04/2020-05/2020

- Assisted over 45 residents with daily needs including personal hygiene such as bathing and grooming, dressing, exercise, and transferring from chair to bed.

- Assisted with meal planning to meet nutritional plans.

-Maintained clean and well-organized environment to promote client happiness and safety. Dwight’s of St. Albans l Saint Albans, WV l 304-***-**** Dishwasher 09/2019-10/2019

- Completed all assigned prep work ranging from slicing meant to rolling silverware.

- Cleaned dishes with detergent, rinsing and sanitizing chemicals in a 3-compartment sink.

- Loaded and unloaded dishwashers, hand wash large pots or items used on a continuous basis. Ibex Global l Charleston, WV l 304-***-****

Customer Service Representative 06/2019-09/2019

- Consulted with customers to determine best methods to resolve service issues.

- Delivered service and support to each customer.

- Escalated customer concerns to supervisors.

Kroger l Scott Depot, WV l 304-***-****

Deli Clerk/Bakery Clerk 08/2017-05/2018

- Made orders by slicing, weighing, packaging, and pricing meats and cheeses.

- Answered telephone inquiries about available menu items, products, and services.

- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.

Tudor’s Biscuit World l Dunbar, WV l 304-***-**** Server/Cashier 01/2017-06/2017

- Operated the cash register, collected payments, and provided accurate change.

- Processed all sales transactions accurately and promptly to prevent long customer wait times.

- Cleared tables efficiently so that newer guests could be seated sooner. Ticketmaster l Charleston, WV l 304-***-****

Telecommunications Technician 06/2012-02/2013

- Respond to customer calls and inquires efficiently.

- Provide a high level of service to all callers interested in purchasing tickets for events.

- Be able to locate and book the correct seats in the correct price range as requested by the customer.

CAMC Memorial Hospital l Charleston, WV l 304-***-**** Housekeeper 09/2011-05/2012

- Interacted pleasantly with patients when performing daily duties.

- Returned patient rooms to occupant-ready status by deep cleaning, sterilizing, changing linens, restocking inventory, and removing trash.

- Rendered detailed and timely cleaning services while working in a fast paced environment with multiple interruptions.

McDonald’s l South Charleston, WV l 304-***-****

Crew Trainer 07/2009-10/2011

- Instructed new team members on correct procedures for all areas of operations.

- Stayed up to date on requirements of all team positions to optimize training.

- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Education

Charleston Job Corps Center l Charleston, WV

Trade in Office Administration 05/2016

- Completed 1,000 Work Based Learning Hours at Heart & Hand located in Charleston, WV. There I was able to gain hands-on experience with Office and Data Filing. I was also responsible for keeping track of employee hours and submitting them to payroll.

- Type 86WPM

- Completed coursework in Microsoft Office Specialist for Office Word 2013, Microsoft Excel, Keyboarding, Data Entry, Basic Word, PowerPoint, Windows 7, Windows XP, Alpha Filing, Numeric Filing, Customer Service: Telephone, Telephone Order Entry, Record Locating, and Financial Record Keeping.

Penn Foster High School l Scranton, PA

High School Diploma 03/2016

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