Administrative Assistant
Resume:
JENNIFER IGBOABALU
VIRTUAL ASSISTANT
CONTACTS
Phone Number
Email Address
adyd51@r.postjobfree.com
Address
Lagos State, Nigeria.
Linkedin Profile
linkedin.com/in/Jennifer-igboabalu-
239397205.
PROFILE
Highly organized and Efficient individual seeking an virtual assistant role that would allow me to grow as a professional and offer administrative support to employees working in a fast-paced environment. I Excel in team work, attention to detail, problem- solving, ability to multitask and prioritize tasks, MS Office, Email and time management, managing calendars, scheduling meetings, Record Keeping, data entry, creating reports, managing documents, making travel arrangements, and customer service. Self-motivated and self-directed
EDUCATION
BIG HEARTS HIGH SCHOOL
September 2014 – September 2020
High School Diploma
ABTEL COMPUTER TRAINING
INSTITUTE
April 2022 – July 2022
Diploma In Computer Studies
HARD SKILLS
Microsoft Word
Excel
PowerPoint
Access
Microsoft Teams
Microsoft Outlook and Gmail
Slack
Evernote
Google Calendar
Google Hangouts
Google Meet and Drive
Google docs and Spreadsheets
LANGUAGE
English
Igbo
PROFESSIONAL EXPERIENCE
CHANTEL BEAUTY STORE • JULY 2021 – JUNE 2023
Cashier
• Assisted 70+ daily customers with payments, account creation and responding to questions accurately in person, via phone calls, and emails (Inbound and Outbound).
• Managed inventory and responded to 65% of customers inquiries within the first call and answering product knowledge questions while staying up to date with product changes and providing exceptional customer service.
• Exceeded sales targets by 9% by building rapport with customers and up-selling appropriate products based on customers interest and needs with my communication skills.
• Collaborated with one other cashier to offer assistance to team members during busy times increasing efficiency by 80%.
• Recorded, tracked and reported accurate top customer complaints with information about frequency and severity using excel and spreadsheet reports and which reduced complaints by 70% weekly and increased customer
satisfaction.
• Scheduled and participated in 5 team meetings using google calendar. 75% of the offers I made were accepted.
SKILLS
• Empathy
• Organizational Skills
• Adaptable
• Customer Service
• Ability to maintain Confidentiality and Discretion
• Excellent Verbal and written communication skills
• Trustworthy
Contact this candidate