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Customer Service Contact Person

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
July 19, 2023

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Resume:

BOYZ MABASO

CONTACT DETAILS PROFILE

Private bag x10, Emoyeni Area, My strength is that I am a

Loskop Estcourt, 3310 dedicated and self-motivated

hospitality professional with 16

adyd20@r.postjobfree.com years of hospitality experience that

I have acquired by working closely

076-***-**** with guests to ensure they enjoy

067-***-**** their time at each company I have

worked at and by having excellent

problem-solving skills and by being

EDUCATION a committed team player with

strong communication and

Meadowsweet Combine School customer service skills.

Matriculated 2005 My set of skills can make me an

asset to any company as I am a

IBMIT Durban campus FET person who is still eager to learn

new things as the industry evolves.

Certificate in Secretary and office

Administration 2014

S.M.A.R.T SKILLS

Wilderness Level 1 First aid Training

2018 Driver's License (C1)

Attention to detail

Multitasking skills

EXPERIENCES Team Player

Cultural Awareness skills

Thokozisa Bar & Restaurant Analytical Skills

Bar Man 2006 - 2008

Preparing alcohol or non-alcohol LANGUAGES

beverages for customers

Interact with customers, take orders English

and serve snacks and drinks.

Afrikaans

Assess customers' needs and

preferences and make IsiZulu

recommendations. IsiXhosa

Mix ingredients to prepare cocktails.

Cathedral Peak Hotel

The Head Bartender 2006 - 2008

Supervised and coordinated the

outlet's bar operations and other

bartenders to ensure that they provide

a positive customer experience.

Preparing drinks, testing and

developing recipes

REFERENCES

Ensure that beverages are stored Contact Person: Heindrich (Operations

properly Manager)

Ensuring safety regulations and

Company: Rhino Ridge Lodge and

maintaining supplies.

Thonga Beach Lodge

Joe Cools Club Restaurant Contact Number: 082-***-****

Duty Manager 2013-2014

Company Name: Thokozisa Bar &

Overseeing daily operations Restaurant

Ensuring employee productivity Contact Person: Basil (Owner)

Monitoring efficiency of all processes

Contact Number: 036-***-****

Handling customer complaints

Generating financial reports Company Name: Cathedral peak Hotel

Contact Person: Buhle Sibeko

Rhino Ridge Safari Lodge

(Banqueting Manager)

Dinning Room Supervisor 2015 - 2019

Contact Number: 036-***-****

Oversaw all aspects of the dining room

operation which included staff Company Name: Cayley Lodge Resort

scheduling and training Contact Person: Cyril Gumede (FnB

Maintain inventory of dishwashing Manager)

chemicals/cleaning & paper products, Contact Number: 083-***-****

etc.

Thonga Beach Lodge

Head of Department, Front of the House

2019 - 2022

Conduct departmental meetings

Receiving of stock and doing

stocktaking

Ensuring the checklists and procedures,

such as cashing up waiters

Ensuring good customer service, and

addressing customer

queries/complaints

Cayley Lodge Resort

Duty Manager 2022 - 2023

Overseeing daily operations

Ensuring employee productivity

Monitoring efficiency of all processes

Handling customer complaints

Generating financial reports

Receiving of stock and doing

stocktaking



Contact this candidate