Customer Service Business Development

MADISON HEARD

Dallas, TX 469-***-**** **************@*****.***

CAREER OBJECTIVE

Eager to bring undergraduate accomplishments and experiences to the table while learning from seasoned professionals, combining cutting-edge ideas to implement results-focused solutions. CORE COMPETENCIES AND SKILLS

Accounting Budgeting Interpersonal Communication Problem Solving Detailed-Oriented Hardworking Customer Service Adaptability Organizational MS Office POS systems PROFESSIONAL EXPERIENCE

INDEPENDENT TAX PREPARER/SELF EMPLOYED SEASONAL 01/2020 – PRESENT

• Prepare and review tax returns for individuals and partnerships

• Research tax laws and regulations to ensure compliance

• Provide tax planning and consulting services to clients

• Participate in business development activities to expand a client base CUSTOMER CARE REPRESENTATIVE THE HOME DEPOT 04/2020 - PRESENT

• Provided proficient and accurate communication to customers in-store and via telephone.

• Maintained current knowledge of promotional periods.

• Solved problems on time while providing customer satisfaction.

• Created and sold leads through third-party applications.

• Continued ongoing training with computer point-of-sale systems.

• Created and released orders through the company’s databases.

• Recognized customer needs and minimized objections to maximize company profit.

• Processed returns following company policy.

• Completed monthly training courses and applied skills to daily tasks.

• Identified customer problems via telephone and provided satisfactory solutions. PERSONAL ASSISTANT SUMMER INTERN ACADEMIC RESOURCES and MORE SERVICES 06/2021 – 06/2022

• Processed bills and handled confidential documents.

• Assisted with inventory and maintenance of budget.

• Assisted with general office support.

• Performed clerical tasks including, entering data into computers, answering phones, and filling in paperwork.

• Assisted with recruitment and appointment scheduling. OFFICE ASSISTANT/ WORK STUDY TAMUC- OFFICE OF STUDENT ENGAGEMENT 08/2022 - 05/2023

• Assists department staff with projects and errands.

• Distributes incoming mail/packages and ensures outgoing mail is picked up.

• Answers phones and provides the highest level of customer service to visitors.

• Completes assigned training within a week of assignment.

• Abides by department policies including duties, attendance, and dress code.

• Fulfills other duties as required.

FRONT DESK/OFFICE CLERK TAMUC- THROWER CENTER FOR LION ATHLETICS 08/2021 – 02/2022

• Screening calls that come into the main Academic Department line

• Check in student-athletes

• Assist with academic support scheduling

• Monitor learning environment to ensure academic progress BOOKKEEPER STYLES BY SHERYL Beauty Salon 03/2018 – 07/2019

• Collected, sorted and processed invoices/bills for payment.

• Maintained a record of business transactions and entered data from work logs into a general ledger.

• Handled co-advertising.

• Supported and maintained scheduling and inventory. EDUCATION

BACHELOR OF SCIENCE MAY 2023 TEXAS A&M UNIVERSITY – COMMERCE, TX

• Major: Business Administration

• Minor: Interdisciplinary Studies

GENERAL DIPLOMA MAY 2019 POTEET HIGH SCHOOL – MESQUITE, TX People-centered, computer literate, strategic, and innovative professional with tremendous drive and a proven track record in meeting deadlines efficiently, resolving problems independently, using initiative to improve processes, and working hard to meet organizational objectives. Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality within fast-paced environments.

References available upon request

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