Customer Service Rep
Resume:
VALERIE YANCY
Email: *************@*****.***
Phone: 725-***-****
PROFILE SUMMARY
¢ Detail-oriented individual with proven experience in and extensive knowledge of data
entry, computer systems and customer service work.
¢ Experience working with and operating various types of production and assembly
machinery.
¢ Certified in sit down forklift
¢ Technical and administrative proficiencies include: word processing, creating
spreadsheets, Microsoft Works, Word Perfect and recordkeeping.
¢ Dedicated, innovative and self-motivated team player/builder.
¢ Exceptional leadership, organizational, oral/written communication, teamwork/team
building and interpersonal skills.
PROFESSIONAL HISTORY
StarTek U.S.A., Alexandria, LA
C.S.R. Customer Service REP
¢ Handled inbound calls increasing customer loyalty with exceptional customer service.
¢ Did troubleshooting, restored phone service to customers while providing assistance.
¢ Managed cell phone accounts updating information and modifying cell phone plans.
JC Penney, Alexandria, LA
Merchandising Associate
. Labeled and relabeled various JC Penney merchandise
¢ Reorganized and shelved product according to company procedure.
¢ Kept a steady pace in order to meet quota of amounts done.
JC Penney, Alexandria, LA
Cashier
¢ Assisted customers with cash and debit/credit card transactions.
¢ Organized and replenished merchandise in a set location.
¢ Recovered main floor from debris and clothes
The Grand Theater, Alexandria, LA
Shift Leader
¢ Managed a small team of members during daily work activities.
¢ Assisted customers with cash and debit/credit transactions.
¢ Pulled and replenished cash from registers periodically
Sears Roebuck, Alexandria, LA
Cashier
* Operated cash register and provided excellent customer service.
¢ Maintained a neat and organized work area optimizing efficiency.
¢ Assisted customers while maintaining excellent service
Burger King, Alexandria, LA
Shift Leader
¢ Assisted with food cooking and preparation process.
¢ Managed a small team of members during daily work activities.
¢ Operated cash register and provided excellent customer service.
¢ Ran drive-thru by taking orders and did drive up transactions.
Target, Alexandria, LA
Cashier
* Operated cash register and provided excellent customer service.
¢ Maintained a neat and organized work area optimizing efficiency.
¢ Created layaways and assisted customers to provide great customer service.
Stein Mart, Alexandria, LA
Cashier
¢ Operated cash register and provided excellent customer service.
¢ Maintained a neat and organized work area optimizing efficiency
¢ Created layaways and assisted customers to provide great customer service
Stein Mart, Alexandria, LA
Loss Prevention
¢ Prevented shoplifter theft as well as employee theft in a retail environment
¢ Asan officer, monitored surveillance cameras and walked around the store watching
shoppers while remaining as hidden as possible
¢ Saved my store $385 from an isolated incident
UPS Warehouse, Columbus OH
Level 1 Tech
¢ Labeled a high volume of packages at a fast pace
¢ Ran the line to ensure parcels went to the right destination
¢ Used scanner to print labels and create barcodes
31 Gifts Warehouse, Columbus OH
Picker/Packer
« Picked customers items for orders to get shipped out
¢ Maintained fast pace while providing teamwork to coworkers
Abercrombie and Fitch, Columbus, OH
Picker/Packer
¢ Picked customers items for orders to get shipped out
¢ Maintained fast pace while providing teamwork to coworkers
Eddie Bauer, Columbus, OH
Picker/Packer
¢ Picked customers items for orders to get shipped out
¢ Maintained fast pace while providing teamwork to coworkers
Verizon Wireless
Customer Service Rep
¢ Handled inbound calls increasing customer loyalty with exceptional customer service
¢ Did troubleshooting, restored phone service to customers while providing assistance
¢ Managed cell phone accounts while updating information .
P.A.C.E {Human Trafficking Foundation} Los Angeles, CA
Administrative Assistant
Carried out administrative duties such as: Filing, typing, copying, binding, scanning etc
Answered phones, scheduled and catered meetings and supported visitors
Exhibited polite and professional communication via phone, email and mail
Contributed to team effort by accomplishing related results as needed
Provided administrative support to ensure efficient operation of office
Made travel arrangements for staff, victims and their families to ensure safety
Handled six figure amounts for fundraising and events which included money orders,
checks, cash and debit/credit cards
Goodwill, Columbus OH
Stockroom clerk
+ Labeled and relabeled various merchandise
* Reorganized and shelved product according to company procedure.
+ Kept a steady pace in order to meet quota of amounts done.
Marshalls, Columbus OH
Stockroom clerk
+ Labeled and relabeled various merchandise
* Censored items to prevent theft
* Kept a steady pace in order to meet quota of amounts done.
Cambium, Columbus OH
Customer Service Rep
+ Handled inbound calls increasing customer loyalty with exceptional customer service.
* Did troubleshooting, for customers while providing assistance.
+ Managed step by step instructions for school district users.
EDUCATION
Ewell Aiken Extended Campus Alexandria, LA
GED
Louisiana Technical College Alexandria, LA
Computer Information Systems Course
CERTIFICATONS
Louisiana Technical College Alexandria, LA
Microsoft Office User (MOUS) Certification
Louisiana Technical College Alexandria, LA
Forklift Operator Certification
Contact this candidate