Terry Mermigos

*** ********* *****

East Syracuse, NY 13057

adycxa@r.postjobfree.com

315-***-****

linkedin.com/in/terry-mermigos-984419125

Summary:

Self-motivated with exceptional leadership, organizational and supervisory skills

Excel in managing multiple projects concurrently with strong detail.

Resourceful & innovative: thrive on converting obstacles into opportunities.

Sound ability to work independently or with "a team" to obtain objectives.

Dedicated to management, patrons and colleagues; serve with integrity and trust.

Education:

BA degree in Business and Human Resources Mar 2009

Columbia College

Professional Experience:

Contract Administrator Feb 2022

Hill-Rom

Administration of Commercial and pricing contracts (through direct & distribution channels) in the U.S. market utilizing SAP contract management systems. This position will contribute to the development of concepts, techniques, and process improvement initiatives in contract administration. • Development, execution and ting Customer Contract Administration and Management. This position will be the key point of contact for their contract portfolio.

• Maintenance, set up, compliance checking, reporting and any adhoc requests for assigned contractor. This could include maintaining pricing on GPO websites directly or via monthly upload process.

• Creation of price lists for all contracts and proper support of those price lists in system applications and individual price lists for distributors.

• Tier administration for given contractor. This includes responding to Tier requests in timely manner, running reports to validate tier spend requests, and contacting appropriate distributors with customer/tier eligibility information.

• Running monthly/quarterly Administrative Fee payments for given contractor and running sales reports for given payments. validating special tier requests, managing performance rebate programs, etc.

• Performing sales queries and ad-hoc reporting as requested. They are also responsible for delivering contract compliance reporting upon contract renewal.

• Key point of contact for contract inquiries distributors, sales force and customer service team inquiries. This position is responsible for keeping all parties informed of contract information, which may include monthly/quarterly update meetings, conference calls and training sessions. The position will share the responsibility of responding to all customer inquiries in Contract Administration mailbox.

• Work closely with National Accounts, and the sales organization for creating and implementation of Volume Purchase Agreements with hospitals & hospital systems, creating and implementation of ICCs (including loading, maintenance & reporting), contract sub-agreements and commitment tiers (including validation, loading, compliance and reporting).

Office Manager January 2013 - Oct 2021

East Coast Underlayments, Inc - Syracuse, NY

Payroll, office duties, contracts, end of year taxes, ordering supplies, HR benefits, and paperwork. Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability

Proficiency with office applications, and aptitude for learning new software and systems.

Ability to maintain confidentiality of company information.

Ensure office efficiency by maintaining common areas, organizing procedures, handling correspondence, managing file systems, and overseeing supplies and equipment.

Oversee day-to-day office activities as main point of contact in reception area, and keep management informed regularly via performance reports.

Provide direct administrative support as needed, including scheduling appointments, meetings, and events; booking travel; maintaining file systems; mailing and shipping packages; and updating contacts database and employee lists.

Oversee and maintain office equipment for uninterrupted function, identify needs and acquire supplies, manage vendor relationships, and coordinate food deliveries when requested.

Manage all aspects of space/infrastructure planning (ex: moves, additions, changes to workstations) and provide answers, resources, and solutions when requested

AAA Call Center- Liverpool, NY Nov 2018 - Oct 2021

Call Center Representative

Answer emergency road service calls by gathering pertinent information regarding member safety, breakdown location and nature of the vehicular problem.

Provide information on road service policies/procedures, ensure member is aware of any cost associated with the service being provided.

•Counsel potential members who need service on the benefits of AAA membership benefits

When appropriate, advises the member of other AAA products and services, such as mobile battery replacement, Premier and PLUS Memberships benefit, and car rentals.

Time Warner Cable - East Syracuse, NY Jan 2012 - Mar 2013

Respond to inbound sales customer contacts promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques.

Identify and maximize upselling and cross selling sales opportunities.

Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.

Promote and communicate current marketing campaigns and promotions.

Work with other departments, as necessary, to resolve customer issues.

Brighton Towers Apartments - Syracuse, NY Jan 2013 - Jan 2014

Rental Sales Agent

Renting out apartments, and accepting monthly payments and security deposits, answering phones, showing apartments, and making bank deposits and balancing the rental deposits for the month

JB Management - Liverpool, NY Jun 2009 - Jun 2012

Program Administrative Assistant +++

Worked for a subcontractor for Lockheed Martin for the Radar program handled 36 retired Army members and trained them and prepared them for the EQ-36 program and to deploy overseas to train the military to work with the radar. Handled the payroll, HR benefits, and ordered supplies and equipment for deployment, prepared travel handled overseas meeting, reports and manuals.

This person is responsible for providing clerical and administrative support to management and fostering a positive experience for visitors and clients.

Greet visitors and guests, determine the nature and purpose of the visit, and direct them to their destinations.

Schedule and coordinate meetings and projects.

Monitor and maintain all inventory including office supplies, food and beverage, and client and employee appreciation gifts.

Oversee telephone services, email correspondence, and mail distribution.

Manage facilities including partnering with external service providers like maintenance, cleaning, security, and external property management, etc.

Assist the business unit sponsor with event planning including decor, catering, entertainment, guest lists, transportation, venue preparation, and guest requirements.

Perform general administrative support tasks, such as drafting office-wide communications and announcements.

Kronos

Skills:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Critical thinking skills and good listening skills, multi-tasker and a team player but able to work alone.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Solicit sales of new or additional services or products.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Printing of manuals, travel arrangements, expense reports, and timecards.

Managing a staff, training, and handling the HR benefits, and guidelines of the State requirements.

Administrative Experience

Microsoft office, PowerPoint, access, outlook, QuickBooks, social networking, computer, and office equipment, Equipment Repair

Accounts Receivable

Project Management

Office Management

Accounts Payable

Recruiting

Financial Report Writing

Bookkeeping

Employee Orientation

Human Resources Management

Benefits Administration

Dispatching (2 years)

Payroll

Contact this candidate