Summary:

** **** ***** ** ********** in Software Quality Assurance, Business/Data Analysis, Validation and Testing which includes Internet, Intranet and Mobile applications, IT Security Products, RDBMS, GUI Tools in Banking, Insurance, Investments, Federal, Security, Storage, Network and Manufacturing domains.

Experience working as Data Analyst in helping data stewards for Inbox monitoring, CDE reviews, IA Rules, IGC Catalogues, DQ Issues, SAS Analysis, Reference data table reconciliations.

Strong expertize in Money Movement validations (Funds Transfer including RDC and P2P, Bill Payments (Internal/External), External Account Management (PFM), ACH process and reconciliation).

Experience testing Multi Factor authentication including password policies implemented using Oracle Identity Management (OIM) and RSA Security Product Suite.

Experience testing Contact Center Technologies (IVR, VOIP, Call Routing, CTI Applications, Click to Call, Click to Chat, Co Browse, Aspect dialer, Variant, Salesforce).

Strong functional testing experience for applications developed on IOS and Android mobile devices and tablets.

Working Experience in Storage Network environment.

Experience in working on federal government (Justice Technology) applications.

Extensive knowledge and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum methodologies.

Participated in all phases of testing including reviewing the requirements, preparation of test plan, traceability matrix, writing test cases, preparation of test data, functional testing, system integration testing, regression testing, and user acceptance testing.

Working with all levels of staff to ensure successful implementation of projects.

Experience in using QA Methodologies in complete Software Development and Testing life cycles.

Expertise in understanding business relationships and requirements. Participated in Requirement reviews, Planning, Designing and Execution of production test cases.

Experience in Testing Web, IVR, Mobile and Client-Server applications on Windows, MAC, Main Frames, Mobile, Unix and Salesforce platforms.

Hands on experience working with IBM RTC, Atlassian JIRA, Rally, QTEST, BOX and Confluence.

Experience in writing SQL queries for Data analysis and validation on multiple products including SAS, Oracle, DB2, Sybase and SQL Server.

Expertise in working with Testing Tools, Version Control Systems, Document Management, Remote Desktop and Defect Management tools.

Expertise in developing, reviewing, and executing functional, system and integration test cases.

Experience in both Front-End and Back-End Testing, Batch process testing, Browser Compatibility Testing.

Has experience in Web, Mobile application testing using Android, IOS.

Involved in designing of Test plans, Estimations and Metrics.

Expertise in using Microsoft office.

Well versed with various Tracking tools.

Experience in Accessibility testing using Jaws and color contrast analyzer.

Domain Expertise:

Insurance, Banking, Auto & Property, Mortgage, Security, Storage.

Hardware:

Intel Pentium/Celeron PCs, ES-9000, SUN Ultra Spark, RS/6000 and Apple Macintosh machines.

Operating Systems:

Windows (NT, XP, 2000), Main Frames (ES/9000, TSO/ISPF, OS/400), UNIX (Linux, AIX, HP, Solaris), Mobile (IOS, Android, Windows) and MAC.

Project methodology:

Waterfall, RUP, Agile.

Testing Techniques/Methodologies:

Black Box, White Box, System, Functional, Integration, Regression, Database, Smoke, User Acceptance Testing, GUI, Exploratory, Destructive and Performance testing on mainframe, client-server, web and mobile applications.

Configuration and Test Management Tools:

Test Director, Quality Centre, ALM, IBM RTC, Atlassian JIRA, Confluence, PVCS, Star Team, QTEST.

Document Management:

.net share point, Project shared drives, Box

Accessibility Testing:

JAWS, Color Contrast Analyzer.

CRM:

People soft, Seibel, Salesforce (including IVR Integration)

Storage Testing:

SCSI, ISCSI, FCP, RAID controllers, Routers/Switches (Cisco, Brocade, Mcdata), Storage devices (EMC, Network appliances).

Mobile Testing:

Bitbar, DeviceAnywhere, Perfecto Mobile, Android, IOS, Windows.

Databases:

Oracle, SQL Server, DB2, Sybase.

Automation:

Postman, SoapUI, QTP, HP UFT, Selenium, Load runner, Sauce labs, Cucumber

Database Tools:

DB Visualizer, TOAD, SPUFI, Squirrel, DB2 Control Centre, SQL Developer, SAS, IBM IGC (Information Governance Catalogue), IA (Information Analyzer).

Reporting Tools:

Crystal Reports, Eclipse BIRT.

Desktop Software:

Microsoft Office Suite, Microsoft Project.

Defect Management:

Rational Clear Quest, Scarab, Borland Star Team, Bugzilla, IBM Lotus Notes, RTC, HP Quality Center (ALM), JIRA, Rally.

Document Storage:

Sharepoint, BOX.

LDAP Servers/Browsers:

Active Directory, Sun One, Novell, Softerra LDAP browser, J Explorer, LDAP Browser/Editor.

Browsers:

I.E, Fire Fox, Safari, Netscape, Chrome, Edge, Samsung

Security Products:

Oracle Identity and Access Management Product suite (OIM, OIA), RSA Product Suite (Ace Server, Ace Agent, Web Express, Quick Admin, RSA SecurID Appliance).

Security Tools:

Firewall (NAT in Linux), Open SSH, Network Sniffers (Commview)

Tools & Protocols:

Remote Desktop (Win VNC, VM ware, Windows Remote Desktop), RDP, Telnet (Simple Terminal, Putty), FTP (WFTP, Leach FTP), RADIUS/TACACS (Shiva Lan rover, NT Radping and Radclient), TCP/IP, UDP, Relyco’s Print Chef, Intuit’s QuickBooks, Atandra’s Data Flow Manager, Sangit, Fixit. IMM (Integrated Money Movement) Admin Tool

Work Experience:

HCL America, Project Lead

September’2011 to May’2023

Millennium Infotech Inc, Programmer Analyst

April’2009 to September’2011

HCL Technologies Limited, Chennai, India, Technical Lead, Sr. Member Technical Staff

August’2002 to March’2009

Millennium Infotech Inc, Programmer Analyst

February’1999 to August’2002

ITEX Inc, Bangalore, India, Developer lead

March’1998 to February’1999

Education:

Bachelors in Civil Engineering from NIT (National Institute of Technology), Warangal, INDIA.

Client: USAA, San Antonio, TX

Duration: January’2019 to April’2023

Roles

QA/Test Lead, Data Analyst

MIM (Member Information Management): Critical Data element reviews for certification, Data Quality issue analysis for Remediation, Zip code and Area code reconciliations with existing reference tables, Warn note reviews and approvals and Team Inbox monitoring.

Essential Term Life Insurance: New Term Life insurance product implementation from existing Life insurance infrastructure.

P&C Service account migrations: Migration of existing service accounts to new platform for compliance and regulatory requirements.

Salesforce Governance Program (SSGP): New Salesforce Interface for Property and Casualty business team service tickets creation and tracking.

Victory Transition: Retiring and Migrating USAA Investment Company portfolio to Victory Capital.

Responsibilities:

Represented QA teams on multiple projects implemented in Agile and waterfall methodologies.

Co-ordinating with team members (onsite, nearshore, offshore) for day-to-day deliverables and giving knowledge transition as needed.

Helping Business and IT teams in capturing existing business rules and validations.

Followed QA process defined by USAA IT Controls team.

Responsible for test data planning and creation.

Actively involved in Communicating requirement discrepancies to Development team by explaining/showing them with test members.

Developed and executed Test plan and detailed test scripts for functional, regression and automation based on Agile methodology.

Regression testing money movements applications (IMM, IWBP, Funds Transfer, Wires) for Victory transition.

Responsible for End-to-End testing including UI validations across applicable channels.

Services and Database validations.

Monitoring logs using splunk and Unix system logs.

Speech and Accessibility testing.

Acted as a point of contact to the entire team for Defect/Requirement clarifications. Conducted daily meetings for defect review and priority.

Coordinating multiple teams for end-to-end validations.

Performed quarterly Critical Data Element reviews for USAA Member data which includes IGC for Meta data and Information Analyzer rule verifications for Accuracy, Completeness, Consistency, Timeliness, Uniqueness, Validity, Lineage and Criticality and reviewing with Stewards for certification.

Created SAS queries for Data Quality issues (DIRAB and Cleanup Log) and performed analysis on Member data extracts and review with respective Stewards.

Monthly Reference data reconciliations for Area and Military Zip codes from USPS and NANPA resources with CTL and EBX reference tables. Review and Signoff with respective Stewards.

Validations and Approvals for WARN Notes requests as per existing procedures and respond to queries.

Working knowledge with IBM Information Governance Catalogue (IGC) and Information Analyzer (IA) for verifying and updating Meta data and Data quality dimension rules.

Environment: Windows, Main frames (IMS, TSO/ISPF), Browsers, Mobile, Bitbar, Waterfall, Agile, People soft CRM, Salesforce, Microsoft Office (Word, Excel, Visio), .net share point, IBM RTC, SQL, Windows Terminal Emulators, Unix, SAS, Rally, JIRA, QTest, Box, Fixit.

Client: PenFed, Tysons Corner, VA

Duration: March’2018 to January’2019

Role

Test Lead

MSR Portal: Pentagon Federal Credit Union is replacing their existing MSR Portal system (member search, member profile, member products including transaction history, DocuSign flows and case creations) functionality on Penguin with Salesforce, Telephony app (Genesis pure connect integrated in salesforce) integration.

Responsibilities:

Validation of PenFed MSR applications existing functionality on Salesforce for member search, member profile, member products and transaction history.

Validating Telephony app (Genesis pure connect) integration in salesforce for IVR functionality.

Design Test plan, Writing Test scenarios for multiple application role outs

Co-ordinating with QA and DEV team members for Sprint deliverables.

UI and functional validations for each sprint.

Services validation using Postman.

Defect management, Daily updates to assigned tasks for the stories, defects in Jira.

Creating Prod validation and User acceptance scenarios.

Attending grooming sessions and creating QA stories and tasks in Jira.

Used confluence for knowledge management articles.

Environment: Agile, Windows, Main frames, Browsers, IVR (Genesis pure connect), Salesforce, Postman, Atlassian (JIRA, Confluence), SharePoint, Microsoft office product suite.

Client: USAA, San Antonio, TX

March’2010 to February’2018

Roles

QA/Test Lead

Oracle Identity management: Migration of existing Identity Management infrastructure to Oracle IAM product suite.

Integrated Web Bill Pay, Delegate Web Bill Pay, Transfer Funds: Functional updates for each line of business (Mortgage, Loans, Credit cards, Auto and Property Insurance, Life Insurance) for enhancements, member experience updates, regulatory changes.

Manage Accounts: Manage accounts page for the Members with Internal and External accounts.

Schedule Transactions: Building services and new infrastructure for Planning and budgeting purposes for the member External, Internal accounts, Bill Pay and Funds transfers.

Single Bill Pay: Created Bill Pay widget for each line of business from product pages.

Small Modifications: Multiple small mods implemented for better members experience for Bill Pay and Transfer funds across dotcom, IOS, Android, CRM Portal channels.

Maintenance & Production: Production defects maintenance for Bill Pay and Transfer funds.

Bill Pay and Funds transfer Tiles: Updates to USAA.COM landing page to include Bill Pay and Transfer funds tiles for easier access and better member experience.

IOS Bill Pay and Funds Transfer: Integrating payments and transfers functionality to IOS App.

Android Bill Pay and Funds Transfer: Integrating payments and transfers functionality to Android App.

Portfolio Financial Management (PFM): Adding external accounts and view transactions for planning and budgeting purposes.

Remote deposit capture (RDC): Implementation of patented Deposit@Home, Deposit@Mobile functionalities to remotely deposit Internal/External checks into Bank Accounts.

SMS Bill Pay: New functionality for paying internal bills using SMS channel.

Voice Bill Pay: New functionality for paying bills using IVR channel.

Enterprise Virtual Assistant (Click2Call, Click2Chat): Implementing C2C features on usaa.com pages for better call routing and to reduce time to reach customer care responsible for that area.

MSR Portal (Bill Pay, Transfer Funds, Co browse): Member service representative portal to service members and internal customers.

USAA Easy Deposit (UPS Stores): Testing Implementation of Magtech scanners to deposit checks from external vendors.

USAA Cash Kiosk: Testing Implementation of Kiosks at vendor locations to deposit checks and Cash.

Responsibilities:

Represented QA teams on multiple projects implemented in Agile and waterfall methodologies.

Co-ordinating with team members (onsite, nearshore, offshore) for day-to-day deliverables and giving knowledge transition as needed.

SME knowledge on Bill Pay and helped business team in capturing existing business rules and validations.

Working knowledge on Money Movement regulations for REGE, OFAC and Bank Secrecy Act.

Test Strategy and Test planning.

Writing detailed test scripts for functional, regression and automation.

Test Data planning and creation.

Actively involved in communicating requirement discrepancies to Development team by explaining/showing them with test members.

Evaluate FTP changes/updates in the context of recent market environment as per set business rules.

Responsible for End-to-End testing including UI validations.

Services and Database validations.

Monitoring logs using splunk and Unix system logs.

Speech and Accessibility testing.

Acted as a point of contact to the entire team for Defect/Requirement clarifications. Conducted daily meetings for defect review and priority.

Coordinating multiple teams for nonfunctional testing and end-to-end validations including batch file processing and Reconciliations.

Creating Test coverage and summary reports for business team. Reviewing Entry and exit criteria approvals for testing sign offs.

Working knowledge on active directory, Unix/Linux systems Configuration for Oracle IAM validations.

Configured Active Directory servers, RACF IDs, Setting up Password policies in OIM for multiple roles to complete Multi Factor Authentication (OKTA/email/security questions/sms/pin/mobile app).

Environment: Windows, MAC, Main frames (IMS, TSO/ISPF), Browsers, Mobile, Perfecto, DeviceAnywhere, IVR, CTI, Genesys, Avaya, VXML, SOAP, ALM, UFC, QTP, Test Director, Quality Center, Appium, Star Team, Waterfall, Agile, AJAX, CICS, DB2, SPUFI, IBM Web sphere 5.1/6.0, SOA, Web Method, Db Visualizer, People soft CRM, Microsoft Office (Word, Excel, Visio), .net share point, IBM RTC, SQL Server, SAS, SQL, Microsoft .net, SOA, Java/J2ee, C, C++, XML, VXML (Speech), Windows Terminal Emulators, 3rd party hardware devices including Magtech and Orian, Varint, Lyricall, genesis, ICM, Oracle Identity Management suite, Unix, SQL Developer, Squirrel, LDAP browser, Fixit.

Client: Rhode Island Supreme Courts, Providence, RI

April’2009 to Mar’2010

Role

Programmer Analyst

Rhode Island Judiciary Technology Center, Rhode Island Attorney General, Department of Corrections Applications: Creation of multiple Web enabled applications (Juvenile Case Management System (JCMS), Attorney Registration System, Jury Management System (JMS), Victim Assistance Portal) from Legacy with additional functionality.

Responsibilities:

Requirement gathering and issue clarification.

Application deployment on Linux (JBOSS) and Windows (Apache).

Database updates (using sqlplus) and Management (using Toad) on Oracle.

3rd party products (QuickBooks, DFM (data flow manager), Relyco flex check) integration.

Review and Update to Functional Specification, Use Case documents.

Writing detailed test cases for System, Integration, Regression, production, user acceptance and execution across multiple releases.

Issue log management in share point (analysis, categorization).

Co-ordination with client and development team.

Testing resolved issues and updating status in share point.

Verifying oracle database by executing SQL queries using Toad.

Testing SOA service between existing Banner database and new applications.

Project status reports including test coverage matrix.

Preparing network diagrams and application workflow charts using VISIO.

Used .net share point for issue log, task list, Announcements, Release notes, Document management.

Application support for end users.

Environment: Windows, Fedora Linux 10, Microsoft Office, .net share point, Oracle 9i/10g, Tomcat 5.5/6.0, Jboss 4.2.2/5.0.0, Netbeans IDE, BIRT 2.5 report tool, SQL, TOAD 9.0, Agile, AJAX, SOA, Java/J2ee, XML, wsftp, Putty, Sun Virtual Box, Teamviewer, Intuit QuickBooks, Atandra’s Data Flow Manager, Relyco flex check tool.

Client: USAA, San Antonio, TX

April’2007 to March’2009

Roles

QA/Test Lead

Integrated Web Bill Pay: Integrating bill pay infrastructure from multiple lines of business (Mortgage, Loans, Credit cards, Auto and Property Insurance, Life Insurance) into a single page as part of restructuring usaa.com web site.

Delegate Web Bill Pay: Unique functionality designed for Military spouses to Delegate bill pay functionality when members are deployed.

Transfer Funds: Integrating transfer funds infrastructure from multiple lines of business (Bank, Annuities, IRAs, Auto Dividends) into a single page as part of restructuring usaa.com web site.

Responsibilities:

Test Strategy and Test Planning

Review and Analyze the Business Requirements and prepare Test plannings and Test Cases

Designing the Test Plan documents, Test Cases and Scripts.

Identify the regression Test cases from each sprint.

Developed and executed the Test Plan, Test Scripts and Test case execution.

Coordinate with external teams and vendors Check free for end-to-end testing of external bill payments.

Money movement Validations including Admin console, good funds check, TRA limits, Holds, ACH and Returns.

Downstream application validations include Fidelity for Bank Accounts, CAS for Insurance, HAL for Life, External DB for External Accounts and HAL for Life products.

XML logs verification for channel flow (MSR, Speech,.com) in Web Sphere.

User experience validations across supported member and MSR channels.

Prepare Test summary reports and provide testing sign offs for each release.

Environment: Windows, MAC, Main frames (IMS, TSO/ISPF), Browsers, Mobile, DeviceAnywhere, IVR, CTI, VXML, QTP, Test Director, Quality Center, Star Team, Agile, AJAX, Web services, CICS, DB2, SPUFI, IBM Web sphere 5.1/6.0, SOA, Web Method, Db Visualizer, People soft CRM, Microsoft Office (Word, Excel, Visio), .net share point, SQL Server, SQL, Microsoft .net, SOA, Java/J2ee, C, C++, XML, VXML (Speech), Windows Terminal Emulators

Client: CreekPath Systems, Longmont, CO

June’2005 to Mar’2007

Roles

Technical Lead

Integrated Storage Operations Management: CreekPath SOM product suite (Platform, Information Portal, PAM, SAM) can readily discover what we have in storage domain, see how it is performing, visualize the storage environment, and identify resources and opportunities for optimization.

Responsibilities:

Test Plan and Test Strategy creation for PAM and SAM modules.

Writing Test Conditions, Test cases. Generating Traceability reports.

Windows/Unix OS Installations and Configurations in test boxes.

Configuring Routers, Switches, firewalls, Network Appliances using Raid Controllers.

Installing, Configuring Databases in SAN Domain (SQL Server, Oracle, DB2 & Sybase).

Configuring SAN test environments for EMC, McData and Brocade devices to verify respective PAMs.

Configuring Databases with CreekPath suite of products and providing statistical database utilization analysis.

Used Toad for verifying and retrieving DB utilization on Installed Databases.

Involved in preparing user training manuals for PAM and SAM modules.

Written unix shell scripts to install PAM and SAM modules on unix systems.

Trained new developers and testers in given project overview and step by step implementations.

Writing and Reviewing Test cases under Test Director for the Database components displayed. under CreekPath Suite and execution of the same during testing life cycle.

Bugs Verification, Documentation using JIRA open-source defect tracking tool.

Conducting defect review meetings on daily basis.

Environment: Windows 2000, UNIX, Test Director, Star Team, Bugzilla, TOAD, SQL, Oracle (9i), Sybase (15.0), IBM DB2 (8.1), SQL Server (2000, 2005), Telnet, FTP, Storage hardware/Protocols/Software (Routers, Switches, Network Appliances, Raid controllers, FCP, SCSI, ISCSI).

Client: RSA Security, Bedford, MA

August’2002 to May’2005

Roles

Sr. Member Technical Staff, Technical Lead

RSA Product Suite (RSA SecurID Appliance, Ace/Server, Ace/Agent, Quick Admin and Web Express): New feature implementations, Integrations across multiple operating systems for Single and multi-factor authentication.

Responsibilities:

Test plan preparation including test strategy, Test environment setup.

Appliance image Installation and Configuration.

Writing detailed test cases in Test Director for the given requirements, UI design and use cases.

On-site coordination and conducting Bug Review meetings.

Validations on Worked with web servers, dial up and VPN servers.

Configured remote access server for remote authentications.

Configured Domain server for DAC and DAH authentications.

Test environment setup on Windows, Multiple UNIX, Linux systems including OS Patch installations.

Developed Unix shell scripts to install agents and package installations.

Testing RSA Software token functionality on Windows, MAC and Mobile devices.

Data verification in between client and server machines using sniffer tools (COMM view).

Setting up of lab by installing Unix/Windows operating systems, configured Active directory. server, Certificate server, Firewall configuration etc.

Installation and configuration of quick admin system.

Worked with major LDAP servers, web servers, firewall and Sniffers.

Worked with RADIUS (Shiva LanRover, NTRadping, Radclient) and TACACS+ clients.

Prepared test cases as per new version requirements and design and executed the same.

Worked on Regression testing on various versions.

Bug logging and reporting through Clear Quest.

Helped Lead Engineer in preparing tracker for day-to-day status report and in preparing Test reports.

Solved technical problems in the lab and helped other team members in learning the product.

Environment: Windows, UNIX, MAC, Mobile, Windows/Unix Security Tools, Siebel CRM, Shell scripts, LDAP, Test Director, Rational Clear quest, Rational Clear Case, 21 CFR Part 11, bugzilla, Remote Desktop tools, DNS, VPN, windows perfmon, Syslog, Telnet, FTP, RADIUS, TACACS, Web Servers, Browsers, SQL.

Clients: Pfizer, NY; Charles Schwab, Sanfrancisco

March’1999 to September’2001

Roles

IT Consultant

GHA (Global Help and Advice) and GIT (Global Investment Tools): New product implementation for member service representatives.

Responsibilities:

Testing applications in Pre-Acceptance and Acceptance regions.

Preparation of Test plan and test cases.

Helping regression team in Pre-Production and Production testing.

Interaction with Development team for application and build related issues.

Defect entry and prioritization using internal defect sheets.

Involved in signing off emergency bug fix requests.

Customer entry verification in DB2 using SPUFI.

Market share data verification in Oracle through star query tool.

Environment: HTML, Java, Java Script, C, CICS, DB2, Oracle, AIX, Web Sphere, Windows NT/98, Track

ICMS: application designed for contract administrators to connect different applications (CARS (Contract administration and reporting system), Market share database, and Reports generation) and to administer different activities remotely.

Responsibilities:

Analyzing system specifications, execution of system/regression testing cycles.

Preparation of dataflow diagrams by comparing with existing system.

Writing end to end test scenarios and cases.

Defect Reporting, verification and conducting daily status meetings.

Data verification on Oracle by running SQL scripts.

Prepared UAT test scenarios for marketing team.

Involved in UAT testing with contract administrators.

Collected and provided daily and weekly metrics for the client manager.

Environment: Microsoft Office Tools, Oracle, SQL, 21 CFR Part 11, XML, C++, Perl, CGI, Power builder, and Lotus Notes

Clients: NCCI (National Council on Compensation Insurance, BocaRaton, FL

March’1998 to February’1999

Roles

IT Consultant

NCCI insurance applications: Changes to legacy systems (Mainframes) code to make Y2K compliant.

Responsibilities:

Impact Analysis, Code conversion, testing and reviewing.

Fixed Window and Sliding window Technique used to make programs compatible for year-2000.

Overriding and Execution of JCL procedures.

Weekly status reports on completed work.

Environment: Windows NT, Terminal Emulator, CICS, DB2, File Aid, IDMS, Easytrieve, SPUFI.

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