JEM EUNICE A KAW

QA ANALYST

** ***** **., ***

Toms River, New Jersey 08753

732-***-****

adycwy@r.postjobfree.com

Summary:

● ISTQB certified with 8+ years of professional QA testing experience for ERP Testing including Proficiency in Retail Domain Point of Sale (POS machines), Mobile Applications, Payroll Systems, Database and Reports.

● Expertise in Bug reporting tools such as Bugzilla, JIRA, TFS and HP Quality Center / ALM.

● Exposure to both Manual and Automated Testing of applications

● Experienced in developing Test Plans, Test Cases based upon the business requirements.

● Extensive knowledge of SDLC methodologies.

● Experienced working under Agile and Waterfall Development

● Ability to quickly understand and interpret business requirements and identify requirement gaps and probable test scenarios.

● Experienced in testing Client/Server and Web-Based Applications.

● Experience in Black Box, White Box testing.

● Performed Sanity testing, Smoke testing, Usability testing of various applications.

● Good knowledge in identifying and differentiating in Functional and Regression Test cases.

● Expertise in using SQL queries.

● Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment. Technical Skills:

Tools/Applications: Microsoft Office (Word, Excel, PowerPoint, SharePoint, etc.), Open Office, Adobe Applications

Bug Tracking Tool/Testing Tools: TFS, HP Quality Center, ALM, QTP Automation: Deltek Test Runner, Selenium with Java, NUnit, JUnit Project Management Tools: JIRA, ALM

Language: Java, SQL, HTML, CSS

Database: Oracle, MySQL, DBeaver

Browsers: Google Chrome, Firefox, Safari, Brave

Others: Iterable, Insomnia, Swagger, Segment, Kayako, Git/Github, HR System, Payroll System, POS, Systems Analysis and Design, Test Case Creation, Quality Assurance and Software, Certification:

● ISTQB® -BCS Certified Tester Foundation Level, Date Awarded: 29 April 2015 Professional Experience:

Jersey Mike’s Franchise Systems Manasquan, New Jersey QA Analyst March 2020 to Present

Responsibilities:

● Developed and executed comprehensive test plans & test cases to ensure the quality of software applications supporting Jersey Mike's operations.

● Conducted functional, regression, and user acceptance testing (UAT) to validate Jersey Mike’s main POS, Website, Mobile App, 3rd Party Integration and Database changes against business requirements and user expectations.

● Led the testing effort for a new equipment release (Jersey Mike’s Kiosk), ensuring on-time delivery and meeting all quality goals.

● Collaborated with cross-functional teams to understand requirements and ensure proper test coverage resulting in high-quality and timely releases.

● Provided detailed defect reports and test progress updates to project stakeholders, contributing to effective decision-making and issue resolution.

● Actively contributed to process improvement initiatives, such as enhancing testing and bug writing processes.

● Mentored junior QA analysts, providing training on testing methodologies, tools, and best practices, resulting in increased team efficiency and productivity.

Deltek Systems (Philippines), Ltd. Metro Manila, Philippines QA Analyst September 2013 to May 2019

Responsibilities:

● Contributed to high-quality releases of Costpoint (People Domain, Employee and Payroll Module) as a result of thorough testing that helped maintain Deltek as the leading provider of ERP software for government contractors, professional services firms and other project- and people-based businesses

● Created and executed optimized test cases and scenarios based on project requirements and technical design and documented results and defects utilizing HP Quality Center and TFS

● Improved documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices

● Participated in Root Cause Analysis to improve strategies and widen scope of testing

● Led successful Regulatory releases with low to zero bugs during Calendar Year End (CYE) 2016-2017 which includes coordinating developers, design, QA and DevOps and deploying the enhancements ahead/on schedule

● Led Automation initiatives including managing team automation databases (backup-restore), updating automation scripts and implementing automation regression tests that decreased the data population and quality assurance cycle while maintaining utmost level of rigorous testing

● Mentored associate testers to learn business processes and to quick start their ability to produce quality test cases

iRely Inc. Makati City, Philippines

Software Quality Assurance Specialist June 2012 to September 2013 Responsibilities:

● Defined cases for functional, regression and user acceptance testing to provide quality web-based, client-server software and mobile applications for clients

● Improved the quality of Golf Management System by conducting systematic exploratory testing and UI/UX testing for a module rewrite and logged more than 50% of defects from team total

● Reported and triage all bugs and issues encountered using Team Foundation Server

● Worked in the Scrum development environment

● Interacted with software developers for bug reviews and participated in QA meetings with US counterparts – Onshore/offshore delivery model

● Used creativity and extreme attention to detail to test the software, influencing the software design, and problem-solving issues that customers ran into their business with employees in the implementation team, and technical services

Texas Instruments Inc. Pampanga, Philippines

Applications Developer (Intern) November 2011 to April 2012 Responsibilities:

● Develop applications for Production Line processes using JavaScript, JQuery, Oracle and HTML

● Debug applications and create enhancements based from the need of the Production Engineers Education:

Bachelor of Science in Computer Science 2012

Angeles University Foundation Pampanga, Philippines Cum Laude

Contact this candidate